
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Will a Samsung Verizon phone work with my Att go phone sim card?
Questions
• Samsung
Accepted Solution
Official Solution
I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?
Questions
• Wireless Account
Accepted Solution
Official Solution
I have had the worst experience with AT&T. From day 1, the salesperson from corporate who signed me up, told me lies,for each important question I asked, before signing the contract. Problems were immediately found,and no resolution was found for us. NOW, they are trying to give our DEPOSITS back, b
Questions
• Wireless Account
Accepted Solution
Official Solution
I purchased a prepaid phone for a lady friend of mine and she lives out of town. Is there anyway to delete a text message on the phone from from my computer? Thanks for your time.
Questions
• Account & Usage
Accepted Solution
Official Solution
I recently filed a claim on my Samsung Galaxy Note Pro. With my insurance, I chose to replace it. I was sent a Microsoft Surface 3. I am not pleased with this, as the only thing they have in common is they're both a tablet. Questionable on the Surface, as after working with it for 2 days, I can't ge
Questions
• Other Phones & Devices
Accepted Solution
Official Solution
I recently ordered a new iPhone 12 Pro to replace my iPhone 6. Our current family plan only allows 3Gb per month, which is fine because we hardly use any data that isn't through WiFi. When I ordered the phone, I saw at one point a message stating that the special price for the phone would change if
Questions
• Apple
Accepted Solution
Official Solution
My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance
Questions
• Plans & Features
Accepted Solution
Official Solution
I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
Not sure if this has been done or not, but would it be possible to add a feature to the Drive Mode app that shoots you a text when you get out of your car? Something to remind you about your baby in the car so people don’t forget their baby in a hot car.
Questions
• Device Features
Accepted Solution
Official Solution
Greetings. I'll be in the country for a few months and wanted to get a local number to make things easier while living here. I have a few questions regarding an AT&T Sim Card Kit I saw for sale on Walmart. First, in the specs, it mentions "keep your number", but my number is from Mexico and I'd
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have a WRT54G working great as a bridged wireless router (running DD-WRT) to connect a couple of IP cameras for security purposes. I can admin this bridged router with no issues to its statically assigned IP address. However, we recently upgraded our AT&T UVerse router to an NVG589 and I can't fi
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I currently have an iphone 6s 16 gb under the Next 24 plan, but a friend of mine was selling her iphone 6s 64 gb and I bought it. Am I allowed to transfer my sim card over to the new phone and start using that and sell my previous iphone even though I am still making payments?
Questions
• Wireless Account
Accepted Solution
Official Solution
I have been trying to get the language changed on my account. I need it to be English.
Questions
• Account Features
Accepted Solution
Official Solution
I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?
Questions
• Network Coverage
Accepted Solution
Official Solution
Why would I have a samsung build Number on my att radiant phone?
Questions
• Android
Accepted Solution
Official Solution
i need to change my phone number. i have a stalker who has been harrassing me since earlier this year and refuses to leave me alone
Questions
• Wireless Account
Accepted Solution
Official Solution
I am British and am moving to New York in February next year. I need to get myself an American phone and number so I can sort a few things out. I have found an iPhone 6S Plus on AT&T that I like and can order from Best Buy, I can also get one of my friends in the US to pick it up and activate
Questions
• Account & Usage
Accepted Solution
Official Solution
Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I
Questions
• Account & Usage
Accepted Solution
Official Solution
I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc. We have only used wifi (and things like Line and Whatsapp). My bill includes international charges. I cannot get a hold of customer service, when we try chat (which I did 1
Questions
• Wireless Billing
Accepted Solution
Official Solution
Do you switch to data roaming to use the $10/day international data program? And when you switch to roam on a US based unlimited plan you then get unlimited data in a country such as Kong Kong? Cirrrct??
Questions
• Data & Messaging Features, Internet Tethering