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PHONE NOT CONNECTING TO CELLULAR DATA

MY PHONE KEEPS GIVING ME A PDP AUTHENTIFICATION FAILURE THAN SOS. I called to have this fixed on Friday and ITS HAPPENING AGAIN. I just switched to upgraded to a new iPhone and it’s been nothing but problems now.

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49

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Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

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112

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Remote voicemail access

I have had ATT Wireless service for many years. I use an iPhone SE (original version), and in order to hear my voicemail, all I do is tap on the phone icon, and then select the voicemail icon, and I can hear the messages or read them if they're transcribed. I don't need to use a password to check my

Questions

315

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Make a payment/Schedule a Payment

There are many ways you can pay your bill. Check out the following links for methods to match your lifestyle.   Ways to Pay Your Bill   Pay your bill online   Device How-To Center   View and Pay Combined Bill        

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19.5K

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Can't print to wi-fi printer from mobile

Hi, first let me preface this with the fact that this all worked flawlessly with spectrum internet. Now that we have ATT fiber we are unable to print from our android phones and tablets. Laptops (Both wired and wireless) print just fine. I've tried different service plugins on the android devices an

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128

14

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Change from multi-line to single line

I need to change my multi line account back to a single account. I cannot find any option on the portal to do that. I am outside the US right now so I'm not sure which number to call. Please help me out

Questions

181

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Phone Unlock Issue

ATT says my phone is eligible for a phone unlock then I get a message: "Hmm ... looks like we can't complete your request right now." So I try again and on the new screen after entry of my phone no. and information I get: "The information you have entered is incorrect. Please update and try again."

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85

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Refund on a cancelled prepaid wireless AT&T service

Hi, My prepaid number was ported to Verizon and I was expecting pro-rated refund on unused days. Do you know how can I get that? I tried calling ATT prepaid on 800-901-9878 but it is not letting me in as my account has been cancelled for more than 6 months now.

Questions

143

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Roaming on my prepaid plan

I cannot seem to enable roaming for my prepaid plan. My phone is effectively out of commission. I cannot even receive text messages from my banks, etc. Is it possible to activate roaming with a prepaid plan?  

Questions

104

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AT&T's Response to Mexico's Earthquake and Hurricane Katia

To help keep customers connected to those affected by the earthquake and Hurricane Katia, AT&T will automatically issue credits and waive charges for calls placed and texts sent by AT&T’s customers from the U.S. to Mexico from Sept. 8 to Sept. 10 in the local time zone. This includes calling and tex

Questions

1.4K

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I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

703

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Rural house, 1-2 bars, do boosters work?

I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t

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295

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Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

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59

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Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic

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95

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MISTAKENLY SELECTED A PLAN THAT CANCELED MY EBB PLAN.

I accidently/MISTAKENLY changed my AT&T EBB plan to a AT&T Plan I DID NOT WANT AND DO NOT NEED, and possibly canceled my ebb plan. please help. HOW CAN I CANCWL THIS TRASACTION AND MAKE SURE I DIDN'T LOSE MY EBB SERVICE PLAN??? THANK YOU ALL FOR YOUR TIME AND HAVE A GREAT DAY.

Questions

353

3

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

626

3

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Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

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315

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Is there actually someone at ATT that can help?

I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function.  I have talked to literally 8 people and not one of them can actually help me.

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146

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Cisco ISB7005 wireless hardwired?

I read where it said in the forum that all you have to do is run cat5e cable, plug in and turn off accesspoint, is this the vap2500? Then reset receiver to search for another connection. Also what happens when you turn the access point back on for Wi-Fi and another wireless receiver? Just trying to

Questions

10.1K

5

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Unlock my phone

I bought in full an AT&T phone and I used to have an AT&T number. In myAT&T account, I had the number and the phone. Now, my AT&T number is gone and I no longer have it. I still have the phone and when I try to unlock it using AT&T unlock tool, I get asked for the passcode and th

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