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Why do I have to return my router for a new one?

I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I

Questions

 • AT&T Internet Equipment

90

4

0

Accepted Solution

Official Solution

iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

228

14

0

Accepted Solution

Official Solution

Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

 • Wireless Billing

506

3

Accepted Solution

Official Solution

New TV receiver box getting account unavailable message

Just got a new tv receiver box and keep getting account unavailable message. Reset several times and same result

Questions

 • U-verse TV Equipment

100

1

0

Accepted Solution

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Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

Questions

 • Account & Usage

193

3

0

Accepted Solution

Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

139

1

0

Accepted Solution

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Does AT&T have an email for customer service?

Does AT&T have an email for customer service? If so does anyone have the email?

Questions

 • Wireless Account

118

1

0

Accepted Solution

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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do

My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know

Questions

 • Apple

74

3

0

Accepted Solution

Official Solution

ATT Promotional Card - Apply towards Wireless or Home Billing

For Months I have been trying to use the ATT PRomotional Card towards my cell or home phone balance and it won't apply. There is no information on this, now the card is about the run-out. What can I do now to use this card towards my balance? Thank you

Questions

 • Wireless Billing

648

2

0

Accepted Solution

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Need my name removed from previous group account

I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h

Questions

 • Wireless Account

152

2

0

Accepted Solution

Official Solution

5G DNS server?

Does anyone know how I can find the DNS server my phone uses when connecting to AT&T's 5G network? What DNS server does AT&T 5G network use? I can easily view it on wifi, but cannot see it when on 5G. Don't believe this is Apple specific

Questions

 • Apple

478

4

0

Accepted Solution

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Robi Airtel roaming not connecting with At&T

I am visiting from Bangladesh and have my Robi Airtel roaming activated. This network supposed to connect with AT&T as partner network, but is not connecting to At&T. I have tried to connect manually and it didn't work. Switched off phone, took sim out, re inserted and tried too but didn't w

Questions

 • Network Coverage

136

3

0

Accepted Solution

Official Solution

What should I do?

I recently paid for an iPhone 11 off the internet. I tried to take it to my carrier and they informed me that the phone is an AT&T device. I am a sprint customer..what should I do

Questions

 • Apple

84

10

0

Accepted Solution

Official Solution

Unlock an old 3G phone to avoid it being just a paper weight

I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore

Questions

 • Other Phones & Devices

153

6

0

Accepted Solution

Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

79

1

0

Accepted Solution

Official Solution

Samsung Galaxy Watch - QR Code ??

I was given a new Samsung Galaxy Watch (R805U/R815U) that was ordered directly from Samsung. How do I obtain the QR code for activation on my AT&T postpaid account?  Much thanks.

Questions

 • Wearables

505

2

0

Accepted Solution

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Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

Questions

 • AT&T Internet Equipment

471

3

0

Accepted Solution

Official Solution

Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

 • Account Features

228

5

0

Accepted Solution

Official Solution

International Day Pass- Internet Not Working

Hello, I have been paying for the international day pass services for a while now. Unfortunately it only allows me to text but no internet. It was explained to me that I would be able to use my unlimited plan while here. I cannot use google, maps, or even send/receive photos. Please help me!

Questions

 • Data & Messaging Features, Internet Tethering

116

1

0

Accepted Solution

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Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

Questions

 • Account & Usage

60

1

0

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