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Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period

Questions

77

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Refund

My ordered was canceled this past Friday and I was told my money would be back yesterday on Monday or Tuesday which would be the latest and its Tuesday already.

Questions

1.8K

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Maine Refund????

I recently read this article and was hoping to get some more information about how to get my refund for wrongful charges. Can you please provide some more information for Maine AT&T customers.   Thank you!

Questions

304

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missing returned package

having same issue. go in for a good deal, receive the "better" updated phone, turn in my perfectly good phone.  take to the drop off location with Fed Ex, now all of a sudden, no record with anyone.  Store, At&t, USPS, Fed Ex, no one.  And now after 15 years of being a Customer,

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29

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Destroyed card

I received a card for a credit I had on my disconnected landline and mistakenly shredded it with some other paperwork. I am trying to get it replaced and have been on the phone either Customer Service (that is a joke) for an hour and twenty minutes, transferred to four different people that I couldn

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30

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Don’t even know what to do- disappointed

Hello, So for the most part of this year we have been going through an issues with a cell phone that popped on our bill as not returned, and required a fee because of it. Trying to figure out what phone this was that we supposedly did not return we finally found out from AT&T service over the

Questions

56

7

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Charged for international calls I did not make!

I have been charged $150 plus $46 in fees for a 50 min call to Sweden that I did not make!! This is the only International call on my phone bill in all of the history of having AT&T. I logged in to pay my bill and discovered this charge. I first used the chat feature on the website and was offered a

Questions

911

2

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Closed

AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

124

4

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Charges for services not used.

July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I nee

Questions

38

2

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Fraud

An account was fraudulently opened in my husband's name. We believe a costco kiosk worker opened it for commission. We have spent over a month trying to close the account and return the IPad that was sent. We have filled out police reports, gone to corporate, filled out all the required forms, and w

Questions

91

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Equipment charges & missing trade in

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa

Questions

49

1

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Credit Request for Service outage

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

Questions

28

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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Questions

54

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Why does such a large company have such terrible customer service?

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

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37

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Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

52

1

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trade in promotion

The ATT near my house was having a trade in promotion where you can trade in any eligible phones and get 699 towards a new phone. Mine was eligible so I traded it in (in store) and got the iphone 12 mini which was also 699. They told me I would see the installment plan charged and it would be credit

Questions

129

4

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Lost Return Phone

I upgraded my phone and sent my phone back to AT&T in April or early May, checked the tracking for it to arrive, then after a few weeks threw the tracking number away. I didn't think to take a picture, as I'm sure to do next time, and now they are charging us for not returning the phone. I asked

Questions

16

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Cancel AT&T Prepaid from Overseas

My husband and I had 2 AT&T Prepaid accounts that are on AutoPay. We cancelled when we left the USA in December 2021, we found we have been paying $33.71/ month for each number since, so in total, we've paid $809.04 to date for NOT USING AT&T services!!!! We are not being allowed to log on t

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35

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AT&T visa expired

Had att services then decided to cancel them. Att provided me money back to me that I had spent. Returned the money back to me in Visa card and I have noticed it has expired. I need a new vista sent to me as it’s my money to begin with and not a reward you offered me.

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23

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When will I get my refund?

I returned a phone in April and the other in November and every time I call to find out when I will be receiving my refund they tell me the mail is slow during this pandemic check back in a couple weeks. Well April was 9 months ago!!!! My tracking numbers say they were delivered to the agent accordi

Questions

66

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