Hello AT&T, There was a service call performed at an outside junction box. The location is next to my home. As usual, I have to clean up after your "PROFESSIONAL" service technicians. Well, it's Christmas 2021, and I have given all the gifts out this year. It seems at least once and sometimes

I placed a online order for Uverse in the end of September during a special promotion. The online promotion went through, credit check and everything, and even being required to give a credit card so AT&T could charge my credit card every month. (Personally, thats fine. When they over charge, I

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We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

I tried calling in this morning and after an hour and waiting for the 4th person I gave up. Noone in the conglomerate phone tree seems to even know what Fixed Wireless is, but they keep billing me for it every month. I made the mistake of thinking the other day how good this service has been. But no

Outage in Edinburg TX is still out after 3 days. Are they fixing it?

I am using a 5268AC router. Since about last week, I have been experiencing random, intermittent drops of internet service lasting no longer than 30 seconds. I notice them almost exclusively when gaming, mainly because the drops are just long enough to disconnect me from any chat and game server tha

So I did the troubleshooting thing that detected issues. Claimed it is fiber cable. So I checked all that it was plugged in. Apparently one going to the panel wasn't installed very well because it has been hanging out the bottom since installed it. Anyhow since they couldn't fix it they want to send

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

A winter storm blew through most of the midwest two days before Christmas. Our broadband internet service was out the morning after the storm. After about a day and a half, we called and were told there are some outages in Ohio. No resolution. No other information. We’ve done all the traditional tro

It's been years sense this issue started. Online games are nonfunctional due to ping spikes and complete connection loses. Its next to impossible to get in touch with a person at AT&T and when I do they tell me to restart it like I'm an i.diot or send me a new router. There is a broken DSLAM

Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

My internet was down and I contacted support over the phone for help. They asked me two questions for troubleshooting, (steps I had already completed: check cables, reset the gateway). The support agent then immediately decided I needed a new gateway and told me had ordered me one. An hour later, I

ONT Alarm is flashing red, I have tried restarting the ONT and restating the box but still going red I even looked outside to see if any cable from the fiber line was broken but no problem that I can see with the fiber cable.It was just working this morning. :| I can't check the outside box bc of a

A fiber optic line is being bored into the neighborhood behind my mothers house. She called me Wednesday October 14th that her AC was out and that her lights were flickering. I went over to see what was wrong with her AC unit and called an AC repairman. He came out to the house on Thursday October 1

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Hello!   I recently had my fiber 1,000 install a little less then a month ago. I have since had 3 tech come out. I have received two new ONT's and 1 new modem. I use an external router with ip passthrough. Every couple hours or so my connection drops out for between 5-20 seconds then comes back, its

This is the third outage my neighborhood has had in a month. The last time (2 weeks ago) it was out for a week.  No one, not the representative who came to my house when I first purchased, customer service--no one-- could provide any answers or advise me and my neighbors of when service would

For almost 3 weeks I’ve had data packet loss. My games drop every 15 minutes. Stream cuts out and camera freezes. I’ve had 3 technicians out and they say it’s a central office issue. They have no estimate on when it will be fixed or what it is. We’re going on a month now with unusable internet for g

As the title suggests, I am now starting week 3 of AT&T fiber going down almost hourly. For the past two weeks, it’s been clock work. EVERY DAY, between 2-3 pm, it goes down and typically stays down with occasional 15 minute intervals. As of yesterday it’s just down all the time with an occasi