
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi there,we're from Europe and we'll be spending 3 weeks for vacation in California. Looking at the prepaid plans, the 8GB limited data plan seems alright. Not too pricey and probably enough for our 3 weeks stay. But how does it all work? I read about monthly plans and AutoPay, but all we want is si
Questions
•
Plans & Features
Accepted Solution
Official Solution
After international calling plan is on phone, and call without Wi-Fi is made it’s $10.00/ 24 hour period… is this correct? Are there any other extra calling fees: charged for local? Distance within country? Overseas? What is best solution for calls: The travel will be for up to 2 years. Ph
Questions
•
Apple
Accepted Solution
Official Solution
Hi, how could I change from a PREPAID plan to a non-PREPAID wireless plan (so I can talk and text from countries other than Canada and Mexico)? Is a new SIM card required or can I change my plan while keeping my SIM card (as I brought my own device)? Thx!
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have bought an factory sealed samsung s10 and the seller says that it network unlock by ATT and will work in all networks. How I can unlock the phone and what more info I must send
Questions
•
Samsung
Accepted Solution
Official Solution
I have unlimited data plan with unlimited talk and text and International texting.Traveling to plan supported country.Is our family cell phones covered for any cell phones usage while out of US?- Text or Data, Web Browsing?Don't want any suprises!Ty in advance!
Questions
•
Wireless Account
Accepted Solution
Official Solution
We are thinking of using the Prepaid International Plus for 30 days, while in Spain. Is this plan strictly from Europe to the U.S. only, or can it be used within the country that you are visiting as well? We need a plan that we can use when calling/texting *within* Spain. Thanks in advance
Questions
•
Account & Usage
Accepted Solution
Official Solution
I am confused on AT&T advertised international use. Marketing is clear that the international charges cap at 10 days or $100 per billing cycle but it is not clear if the additional days used during the billing period are still charged to the customer, however just not on the current months bill
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hey, guys. Hope everyone is keeping safe in this difficult times!Have any of you tried to work with AT&T if they're taking special requests for device unlocks and such during these times? I'm currently locked outside the States and would hugely benefit from being able to use my device with a local S
Questions
•
Apple
Accepted Solution
Official Solution
I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello, I have been playing a monthly world traveler add-on for years. We travel internationally maybe once per year. Our current data plans has "no roaming charges in Mexico and Canada". I am wondering whether I could stop the monthly world traveler add-on service and purchase
Questions
•
Account Features
Accepted Solution
Official Solution
Traveling to Costa Rica, realized that the Unlimited Elite Plan says phone, text and data are free in Latin America. Assume that is still true. Normally I use IDP when traveling outside of the US (Europe and Asia). So if I use international roaming, will I get charged for the $10 IDP
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I bought a used iPhone and then discovered it’s still tied to an AT&T account, however, we don’t have the account there so I can’t access any live agent as it requires me to sign in. What should we do to unlock it? I live in Norway.
Questions
•
Apple
Accepted Solution
Official Solution
I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hello I am a US citizen with a US phone number and will be travelling on an AT&T International Day Pass Plan to Portugal. If a US-based friend calls my regular US number (area code plus 7 digit number) will they reach me in Portugal? If they can reach me without a country code, will they be ch
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello! I wanted to ask if my ATT prepaid plan covers texting/calling from Mexico to the US, and if my data will work there for maps, apps, etc. I'm on the $30 monthly plan, which states "International Messaging - Unlimited - From U.S. to Mexico, Canada & over 230 countries." However, that seems
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have been calling my girlfriend’s United States number quite often. She is currently in Germany and still uses this number. Will either of us be charged for these calls? If so, how much? Thank you.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
What is the least expensive but effective way to text and FaceTime between the US and a family member in the US military.
Questions
•
Apple
Accepted Solution
Official Solution
Hello, we want to add the $35 International Travel Add-On to one of our member lines (we have multiple phone lines on our Prepaid Account). We understand the $35 is good for 7 days/5GB. The traveling member will be overseas for 2 weeks. (1) Can we pre-purchase the Add On ahead of time and schedul
Questions
•
Plans & Features
Accepted Solution
Official Solution
I am traveling at a major city in China. My ATT prepaid is on the ESIM of my iPhone. I bought the international travel add-on but no signal here. The Custome Service media platforms are not accessible in China, which I don't blame ATT, and the service phone 408-962-1025 is also out of reach because
Questions
•
Plans & Features
Accepted Solution
Official Solution
How do I have AT&T block international calling for incoming and outgoing calls that are billed per minute to my account? This seems to be the hardest thing to do. Some reps have said I need International Services Opt out (which shows as International Call Restrict on myAT&T) while others say I simpl
Questions
•
Wireless Billing