
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Is there anyway i can pause my gophone contract in order to keep my number on hold, while not paying for the plan monthly.I am an international student returning home for the summer.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Tell me, please, how to exit the prepaid family plan and keep the phone number? I am not the account owner. After leaving I want to change operator. please tell me how to do this step by step? Thank you
Questions
•
Account & Usage
Accepted Solution
Official Solution
I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??
Questions
•
Wireless Account
Accepted Solution
Official Solution
I just wanna ask the total amount I am going to pay monthly if i trade my samsung galaxy s4 to samsung galaxy s7 plus a line with 4GB of data
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have 2 Wi-Fi Bands (2.4G and 5G). How can I combine them to get better coverage? This was recommended by AT&T tech who provided me with a link some time ago. However, the landing page does not address combining Wi-Fi Bands; search has been futile. TIA.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an
Questions
•
Apple
Accepted Solution
Official Solution
Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homep
Questions
•
Max Login & Installation
Accepted Solution
Official Solution
OK, now it's time to wade into the other device's Visual Voicemail vs manual voicemail access issue, as I really want to get this all working properly and have manual access fallback when I finally have to upgrade the device. This is on a Samsung SM-G900A (Galaxy S5), running Android 6.0.1 It is
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?
Questions
•
Plans & Features
Accepted Solution
Official Solution
Closed
I know this has probably been asked already but, if I have unlimited iPhone data plan if I use mobile hotspot will at&t change it?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I currently have autopay to a checking account. I added a credit card into my information, but it isn't saving the changes when I ask it to charge the credit card for autopay in the future. Help!
Questions
•
Landline Phone Plans
Accepted Solution
Official Solution
I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone. I've called customer
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
How do I turn off the email-to-text feature on my wireless account? I'm getting 1410-10 texts (from 9-digit phone numbers) constantly.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
How would I go about making extra installment payments on my Next Smartphone? [Subject edited for better exposure]
Questions
•
Wireless Account
Accepted Solution
Official Solution
For some reason, my visual voicemail has been disconnected and all my unanswered came are going to my manual voicemail. I don't like that voicemail, I love the visual voicemail, but I can't figure out why it's off and how to turn it back on and working again. I'm using a Galaxy A13 smartphone. It ha
Questions
•
Device Features
Accepted Solution
Official Solution
I've been an AT&t prepaid customer for a couple of years, but I lost my phone recently for a number of weeks. I didn't think much of it, but when I found my phone again, it wouldn't make any calls, and then I got an email asking me why I had canceled my account. It turns out during my period of
Questions
•
Account & Usage