
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Can I add a wireless camera to my Digital Life system or does it have to be an AT&T camera?
Questions
•
Learn
Had anyone else having trouble scheduling bill payment with the digital life App? I am unable to schedule the billing.
Questions
•
Billing & Payments
Had DL system installed a few days ago by a technician and a local manager. 9 hours without a break! System included 8 indoor/outdoor door sensors and 2 motion sensors. No cameras, garage door sensor or door locks were installed. I use a self installed Lorex video recording system that works very we
Questions
•
Watching U-verse TV
The tech said that the garage door protection package (tells when your garage door is left open) was not compatible. He was very unskilled, had to call and get someone else out to fix a lot of his mistakes, forgot to ask about the garage door thing. Why wouldn't it be compatible? I don't think he kn
Questions
•
Learn
On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw
Questions
•
Other
I recently had my ATT Digital Life security system installed 24hours ago, and since the I have spent 4+ hours on the phone with in incompetent group of people. The installation went well and the gentlemen that installed it did a great job. However, there were pieces of the installaion I did not want
Questions
•
Other
Hi there, I will be canceling my ATT bonded pair DSL (45/6) as I need greater upstream speeds. (I have Digital Life with 7 cameras, and Brinks requires 20Mb upstream for service) My question: I’ve been with ATT DSL for almost 20 years, and have an ATT.net email address with Yahoo, with many fo
Questions
•
AT&T Internet Features
I received a replacement phone under warranty and would like to see if I could get the One UI 3.1 update. When I try to update the phone from 3.0, it keeps telling me my phone is up to date? Is there a way I can update the replacement phone by forcing an OTA update? Currently, I have a Galaxy Note 2
Questions
•
Device Features
When will Digital Life be compatible with Amazon Alexa or the Google Home? There are many other providers out there that offer this service that are comparably priced, I have been with digital life for almost 3 years and I would like to see this upgrade for me to continue my services. Please let me
Questions
•
Apps & Programs
You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g
Questions
•
Community lounge
I am very disappointed with the Digital Life Service. Although the monthly fee includes full warranty service and replacement of defective equipment, I just experienced poor customer response when a critical device is not working. My home thermostat stopped working today (I have two in the hou
Questions
•
Other
Closed
I've looked at several videos about this and none show the model controller I have. There are 4 AA type rechargeable batteries in there. I replaced all 4 with 2000 mah 1.2v batteries and the unit still beeps complaining that the battery needs to be replaced.
Questions
•
Troubleshoot
I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months. Since DL provides ba
Questions
•
Billing & Payments
I want to remove the Digital Life controller box from the wall. Is there a video to show me how?
Questions
•
Learn
I have placed three calls to ATT and received one. It was my understanding that my contract term was only 1 year. I called to deactivate in early April. I was told by the agent that they would send me the contract that showed I had a two year contract. Never received it. I called again. No respons
Questions
•
Billing & Payments
Hi All, I recently got AT&T Digital Life when I purchased a new home. I am looking to add smoke detectors to my system but AT&T no longer sells them. I was informed that f I purchase them from a third party, AT&T will install and monitor them. I cannot find them anywhere. If an
Questions
•
Other
Has anyone talked about a digital doorbell with camera? I know they are available from several vendors for $99 to $199, but I would like to have it record to my log and store the video.
Questions
•
Other
On 10/14 security system was installed and on 10/15 I notified them that the motion sensors were setting the alarm off randomly. On 10/16, I spoke with them and ordered window contact sensors for $89, they scheduled a technician to come out on 10/21, and I did about 40 minutes of troubleshooting. Tw
Questions
•
Billing & Payments
Do I need to maintain a digital phone land line for the digital life alarm system?
Questions
•
Device Troubleshooting
Closed
I have att locker. I have had it for.... god years. I cant seem to access it at all. its not on my att acount open now. and im paying 2.99 a month for something i cant use or am using and dont know it. I merged my old account that had me reset a password for att locker. changed it and it brought dir
Questions
•
Wireless Account