Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.9K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Plan 100 Mbps - What is My Expected Download Speed?

I am not in a fiber area yet so my plan is the 100 Mbps speed. I have confirmed that the router is receiving 100 Mbps. The switch that I am using is a 1G speed and I have confirmed that my PC card is reading 1Gb. Why can I never get more than 6 - 14 Mbps download when testing it through the typica

Questions

257

10

0

Accepted Solution

Official Solution

Unable to sign in using MyAT&T app Care code: 600

For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s

Questions

4.7K

3

0

Accepted Solution

Official Solution

Samsung Galaxy Tab E Lite WiFi won't stay connected to AT&T Gateway

I just purchased a new Samsung Galaxy Tab E Lite (Model SM-T113)for my son and, during initial set up, it will not stay connected to my AT&T Fiber 1000 internet connection through the AT&T Gateway (Model 5268AC). I returned to the store from where it was purchased, and we were able to get it to conn

Questions

2.7K

2

0

0

Accepted Solution

Official Solution

data problems in Mexico

I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f

Questions

14.6K

47

Accepted Solution

Official Solution

Cannot reach particular website when connected to AT&T Wi-Fi

Neither Laptop, phone, nor tablet can reach a specific website when they are connected to my AT&T Fiber network at home. This just started Thursday 2023-02-02.Observations:1. All three devices reach the site perfectly when taken to work, coffee shop, etc.2. Laptop and tablet reach site just fine

Questions

589

11

0

Accepted Solution

Official Solution

Internet keeps dropping when connected to router via ethernet cable

I have a BGW210-700 router from AT&T. The router is sitting on my desk, and it's connected to my Dell laptop via an ethernet cable. I have turned off the Wi-Fi on the laptop (so there should be no confusion about how the internet is connected). The problem is that when the laptop is connected vi

Questions

713

2

0

Accepted Solution

Official Solution

WSJ 2019 App

World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou

Questions

179

11

0

Accepted Solution

Official Solution

Switching to XFINITY, what do I do with AT&T's ONT box?

Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring.   I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal

Questions

2K

0

0

Accepted Solution

Official Solution

unlocking

hello. I am from Russia, and in Russia, I bought an iPhone 14 phone, when I came to the operator, I could not connect esim, the phone is tied to the at & t operator, how to unlock the phone, please tell me. wrote through a translator. Sorry.

Questions

60

4

0

Accepted Solution

Official Solution

Can I get a Dual Stack internet connection instead of DS-Lite?

The program I am running is having issues with whatever implementation is used to tunnel packets, which I believe is DS-Lite. This is causing me significant issues connecting to the programs servers as the servers are IPv4 exclusively.

Questions

254

1

0

Accepted Solution

Official Solution

Closed

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

276

6

0

Accepted Solution

Official Solution

iWatch 7 receive calls on watch when iPhone is off or not available?

I understand this can be done. How do you make it work on an iWatch 7.  The iWatch app on the iPhone is asking for a user name and password.  Why? Comments?

Questions

624

8

0

Accepted Solution

Official Solution

All we ask for is reliable Internet!

Hello,      Unfortunately, this is my SECOND post I've made due to my girlfriend's and mine Internet. Last one was about 2 or 3 months ago. Regarding the same issue of not having reliable/stable Internet. We're on the Uverse 18/Mbs plan. We got it originally to replace Comcast as they screwed up our

Questions

2.3K

3

0

0

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

938

7

0

Accepted Solution

Official Solution

New construction not in AT&T system

I tried to sign up for AT&T internet and TV but they said they don’t have my address in there system. I have cable from AT&T right to my house and the provide service to the rest of the development.  The only answer I got from AT&T was “sorry not available “.  I would think th

Questions

117

3

0

Accepted Solution

Official Solution

Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

601

7

0

Accepted Solution

Official Solution

Why can I send and receive texts but not make calls or go on the internet?

Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h

Questions

102

3

0

Accepted Solution

Official Solution

Netgear router wont connect through the att gateway modem.

Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o

Questions

1.8K

15

0

Accepted Solution

Official Solution

AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

4.6K

33

Accepted Solution

Official Solution

what is the lifetime if an Arris NVG 589 modem/router

Every time I request to have a troubleshooting request, always a problem on your end.

Questions

425

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.