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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

134

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Accepted Solution

Getting a "sim not provisioned mm#2" message on Galaxy S3

I've been using this phone since it came out and today after putting my phone down for a few hours I saw this message. I removed sim card, battery, rebooted many times and it keeps saying the same thing.  As far as I know the other phones on the account are working but this one isn't for some

Questions

78

4

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Official Solution

ATT Fiber junction pole was left open with fiber cable on the ground

Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

Questions

355

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Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

3K

8

Accepted Solution

upgrading fixed wireless towers

I have called numerous times to try to get Fixed Wireless Internet at my house. Every time I call they say the tower is full and they are working on upgrading it. So I have to wait until somebody moves or cancels service to be able to get internet at my house. My question is, how long does it take t

Questions

100

3

0

Accepted Solution

"no network available"

Over the past several months I have begun to have a problem with my Samsung S10 phone. In mid call, the call drops and I get the message "no network available".  Seconds later the network is back.  This happens only at my home and on my phone although my husband also has a samsung s8 acti

Questions

97

7

0

Accepted Solution

Skip pinhole rule

None of my home network services, which I've been running for many years, are now receiving outside connections via my router.  I have a static IP assigned to the router, a 5268AC FXN The router system log is full of :   daemon: rulemgrd[1951]: Skip pinhole rule, nodeid: -1, appid: 180

Questions

135

1

Accepted Solution

NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

92

6

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No Cell Service - Any solutions from AT&T?

I've moved to new location and now I have almost no cell phone service in my new home. Is there any solutions from AT&T (signal boosters, etc) or do I have to switch to Verizon? The surprising part is this is in a well populated and busy area, not in the country or anything.

Questions

78

4

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Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

20

1

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5GHz WiFi connection keeps vanishing. AT&T Router.5268

I have an AT&T 5268AC router. My 2.4GHz connection works fine as does my PC over Ethernet. But for some reason, my 5GHz connection keeps appearing/vanishing from my list of available WiFi connections.Any device I try to connect via WiFi, I must connect at 2.4GHz. When viewing the list of availab

Questions

60

1

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My network name is no longer in the list for devices to connect to...

So in the last few days or so I noticed that my ATT internet network name no longer shows in the list of networks to connect to for my wifi devices and my amazon outlets were bumped off and I can no longer connect them. Not that the outlets are the issue, but I noticed when trying to reconnect them

Questions

33

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Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

Questions

29

1

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Ps4 test connection failures with Arris BWG210-700

A few days ago our wifi suddenly stopped working across all devices. After my mother spoke with support she was able to get only her laptop to work through the Ethernet cord she had attached which is odd because my PS4 was also attached via Ethernet and would not work. So the next day we were sent a

Questions

42

4

Fixed Wireless Internet - Major issues for going on 9 weeks

I would like to know why AT&T is not addressing the severe internet issues in the 32696 Zip Code. I have spent over 13 hours of my time on hold or trying to talk to anyone to have them resolve this issue.  I have had a technician out twice and have all NEW equipment.  It is not the eq

Questions

36

1

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Wireless connection constantly disconnects randomly

As the title says, my wireless connection is very erratic. The peculiar thing is that my computer says that I have internet access, but when I try to browse the internet, it fails to load a page. My temporary solution to this has been just resetting my wireless access point via diagnosis every singl

Questions

704

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ongoing internet connection 'interrupted' & Database is invalid message

Hello, I'm researching why my internet connection keeps dropping and giving me an 'interrupted' message. Laptop is HP. Windows 10 Pro. I disabled the WLan Network card/driver so the wifi network would be constant. Didn't help.I checked my NVG510 status, it gives me an error message: ! The system dat

Questions

118

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2 of 3 addresses stopped working in Outlook365

have deleted the accounts in Outlook, changed the passwords,, and tried to set them up again, both automatically and manually and still don't work. Very strange that I can't connect to the server with only 2 accounts.  Seems like an error like a change to the system a few years ago.

Questions

29

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Closed

ATT / Uvers/ Dish for new Multi-family building

ATT / Uvers/ Dish for new Multi-family building We are building a Muli-family unit in Los Angeles. We wanted to see how many options or packages you offer to the Owners or the tenants. Can you help me?

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20

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ATT LG Mobile phone not stay connected to ATT Wi-Fi

I followed the instructions to connect my LG K30 (ATT mobile phone) to my ATT Wi-Fi but it won't stay connected. It connects and immediately disconnects.I do not have unlimited data on my mobile phone so when I'm in the house, I want to use my wifi. I have set warning limits on my phone and am hitti

Questions

27

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