Back in April I added my mom to my line on the next program. When purchasing the phone it was explained to the AT&T representitive that my mom would be going over seas for a while and needed a phone to use. He fully understood this and stated that all she would have to do once overseas is purchase a

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

I'm trying to help my mother (76-yo) and aunt (79-yo) unlock their Lumia 640's. They have been ATT customers for 6-years and 8-years respectively and had an old 3G plan that was just sunset.  However, when they tried to get unlocked, ATT first stated they couldn't confirm that they were purcha

I have moved overseas and want to terminate my AT&T wireless service. I cannot find out how I can do this on their web site.Suggestions please. Thank you.

I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging

hi ... i'm a senior who has an ATT pre-paid $.35 a minute account with a $200 balance in it ... apparently the balance expires may of 2023 ... this phone is only used for emergencies ... it used to be $.10 a minute ... i never got anything from ATT saying the price was going up ... !! what are my op

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

I've been trying to transfer the internet service over in my roommate's name for over a month now they tell us everything has went through for him and give us a account number for him. Time goes by no bill and I'm getting billed. I call back Wednesday and was on the phone for a total of 5 hours and

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

I got an iPhone 14 pro with them and trade in my iPhone 11 pro. They split both into 36 installments, the problem is that the ATT sign where I live is the worst, at my place is SOS almost the entire day. To port out you need to pay off the phone, but then you lose all the trade in remaining instal

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

Hello, we seem to have an issue with our account.  We had presumably attempted to disconnect our service quite some time ago.  We were continued to be billed and debited from our Bank Account.  Called in last month to discuss issue.  Was then credited back monies from last 5 mon

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found