My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

An AT&T technician damaged my air conditioning while connecting internet service. His supervisor verified the damage and filed a claim for me. I received a letter from Sedgwick with the claim number. I provided all information that the letter asks for, and the claim's examiner agreed that I prov

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

After waiting for over an hour to speak with a representative, THAT representative assured me that the problem was fixed. IT WAS NOT FIXED!Cannot fix outgoing greeting which states "enter 10 digit phone number you are trying to reach"

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Due to all that is going on for the last 1 1/2 I have needed to cancel a phone line that has been UNUSED. I got around to calling and was told I have to pay for an additional 21 days FOR AN UNUSED line. I have been a customer for over 20 years, STILL paying my bill though I am affected financially

I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan.

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

I have been with Direct TV for 20 years and have to call every six months to recreate a new contract because of their price increases (Very time consuming,) , They added ATT internet at at a $18.95 per month rate which was a good price. The service didn't work fast and I wasn't too concerned as I

Hello everyone, Back in April we traded in a Samsung at our local ATT store, and there was a first responders promo going on. Due to my hearing disability the promo was outlined in writing which I kept. Since that time, the accounts have not once been correct after untold hours on the phone with

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

I sent in my perfectly good working condition phone for trade in as part of the android/samsung $800 trade-in deal. I had it wrapped in extra wrap, in 2 packages, still in the protective case with screen protector. ATT is saying my screen was broken. I have called multiple times to discuss this with

About a month ago, my internet began intermittently going on and off every 3-5 days. Down times have ranged from a couple hours all the way up to 4 days. Right now I am on about my 4th straight day without internet. I have put out upwards of 10 service calls and my issue still isn't resolved. The

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t