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Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

 • Data & Messaging Features, Internet Tethering

454

1

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How can I add extra hotspot data?

At my current job, we do not have wifi or no other form of internet since this is a new call center working from the bottom up.  I need more than 15 GB of hotspot data because I know I will go over the allotted amount within a months time.

Questions

 • Online Account Access

69

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0

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

55

1

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Not keeping up with the competition

I spoke with customer rep Esteban, who was as helpful as he could be, regarding increasing my mobile hotspot limits.  The reference number is 774883973643096137. He sent me to the loyalty department. The supervisor was unable to give me any deal or increase. All I ask for is double the Gb On each of

Questions

 • Wireless Account

145

5

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GoPhone Hotspot data expiration questions

I have a new GoPhone account for my new mobile hotspot.The Plan renews May-23-2015 and the Current Balance ($0.00) expires Jul-22-2015. I’m unclear about Plan Renewal date, Balance Expiration date, and how the balance is allocated. I have 3 questions: 1) If I refill my account with $100 Jul-21, will

Questions

 • More AT&T PREPAID Discussions

829

2

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Lost hotspot with phone change

Good evening,Everything was going fine using my hotspot yesterday (with the unlimited plan), and this is what I have been using for the past eight months without a hassle while changing phones several times. Come now, I go into the att store to convert my micro sim to my nano sim for my new phone, a

Questions

 • Account & Usage

67

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

64

4

Personal Hotspot not Working

Hi,   I have 10 gb of hotspot data included in my prepaid plan ($75 a month / $50 with autopay). However, every time I try to set it up on my Iphone 6, it tells me to call or visit website. I do both of these.   The call just gives me an automated machine that does not help me solve the problem. The

Questions

 • Plans & Features

71

1

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Fraud

Need to report hotspot equipment ordered that I did not order. How do I do that and where do I do that?

Questions

 • Other Phones & Devices

25

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Activating a Hotspot

Hi,How do I activate a hotspot device that I already have?

Questions

 • Wireless Billing

42

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Horrible service.

I have been try'n to get my account corrected since I first opened it in back in April. The store rep wasn't able to set up the plan so he made a "fake one" and requested that I contact phone support to fix it... Since then it has been an uphill battle to get everything corrected. I have spent

Questions

 • Wireless Account

65

3

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Turbo Hotspot 2

I have a Turbo Hotspot 2 and need to reset my password. No messages show up on the device so I can't retrieve a reset password.  Now I'm locked out and can't add more time  HELP!

Questions

 • Phones, Tablets & Devices

17

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New vehicle device

Anyone know why AT&T (Edited per community guidelines) so bad at enrolling a vehicle to an existing phone plan account?  I've been on the phone for an hour and I'm on my 3rd rep who is trying to figure it out.  I swear, you'd think I was the first person ever in history to want to do this.Yes, I kno

Questions

 • Other Phones & Devices

26

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STAND-ALONE Hotspot

Hi, I saw plenty of posts about making prepaid accounts into hotspots.Is there any plan that is set up exclusively for hotspots? - thanks

Questions

 • Data & Messaging Features, Internet Tethering

316

1

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prepaid data only plan mobile hotspot: can't unlock my account or change payment

prepaid data only plan mobile hotspot: can't unlock my account or change payment there's no way to get a pin or password change. i've also tried waiting for about 15 days. i've called att store but they had no clue. i've dialed 611 but i can't change anything without a pin or using anoth

Questions

 • More AT&T PREPAID Discussions

97

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Cannot connect to VPN using Netcom IWFA-40 device

Anyone else have this issue? I mean I spent hours being bounced around the world speaking with ATT tech support and no one could help me.   I can sporadically connect to VPN with the Netcom device. I know it is the device as my phones mobile hot spot connects with no issue.   Any thoughts are greatl

Questions

 • AT&T Internet Account

109

2

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Which phones are eligible for hotspot plans?

Hi, I have a general question for my next phone purchase. I tend to get premium plans with hotspot capability.  Assuiming I continue to do so, do I need to buy a phone offered through ATT as hotspot eligible to be able to hotspot (choice one and most expensive) something to it, can I buy an

Questions

 • Account Features

18

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HotSpot Usage

Is anyone else having their Hotspot data used up? My Hotspot is not on for most of the time, and yet I get the high data usage alert.  Then my data seems to be all used up.  Is there any help for this?  Checked everything on the phone and turned off the HotSpot.  Any insight wou

Questions

 • Other Phones & Devices

108

5

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Closed

My Sienna will not connect to the Wifi hotspot.

My Sienna will not connect to the Wifi hotspot. In my Sienna, I have paid for a year of internet service with AT&T for my van to have a mobile hotspot. When I go to settings, then Wifi, then touch to turn it on Wifi Hotspot it will not connect. It will try to connect but then say “Internet

Questions

 • AT&T Internet Features

16

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Internet unavailable when all of my neighbors have it?

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

Questions

 • AT&T Internet Installation

49

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