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Trade In Promo Problem

I have two phones on my account. When iPhone 14 came out I ordered them through ATT and used the trade in option to send the iPhone 12's back to ATT.  One phone was processed quickly, and I received a $1,000 credit that is applied over time.  The other was not provided a credit.  Bot

Questions

1.2K

22

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Cannot receive SMS verification, provided PIN, but was asked a series of questions that were disturbingly personal

First of all, I have 3 tablet plans. None of which can receive SMS (I do not have voice service with at&t). For three weeks now, I've been trying to obtain a SIM/eSIM for an iPad mini 6 (2021) I received as replacement for one that malfunctioned through AppleCare+. It has been a nightmare from t

Questions

19

2

0

Call forwarding

I suddenly have 3k texts and about 200 call forwarding things on my bill from the same number. Call forwarding is turned off. And suddenly my wife who always used more data etc is now down to just 2-300 texts and had 14-15gb of data used down to like 3gb. What’s going on

Questions

17

3

0

wrong phone number showing for account

I received notice that I've used all my data just 3 days into billing cycle. When I went online to check my account, I see that they are showing a phone number that is not (and has never been) mine in the Usage Summary. In the Support Chat, they say they cannot find my account (under my correct phon

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19

1

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Porting out of AT&T Business Account

I'm trying to port a number out of an AT&T business account but I'm finding it an impossible task. AT&T business state they don't require or provide a transfer PIN but T-Mobile require one.  The port process fails and I'm asked to provide a PIN, which of course AT&T will not provid

Questions

9.5K

18

0

Pin code

Hi I am setting up new phones. I need a “PIN code” how do I get one?

Questions

15

1

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Please help I am not being treated fairly

We went in aprx around the 28th of October to a local store because my phone had not been working with my work after the update not receiving the calls or texts. The employee trouble shooted my phone helped me call warranty department because it still wasn't working. Got a replacement shipped back

Questions

18

1

0

Possibly fraudulent business practices with trade ins?

I traded in a phone last year and should have received an $800 credit (distributed as $22 monthly credits) for the phone. When I didn't see the credit on my next two bills, I chatted with a representative who looked into my account and said the credits should start appearing on my bill the next cycl

Questions

152

12

Report fraud on my account

Lines opened with out my authorization

Questions

21

1

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Updating E911 Address

I'm the principle wireless account holder. When I update my E911 address in my profile, does this also pertain to my wife's wireless phone that is under the same account? (I couldn't find a way to get to a profile for her.) Thank you.

Questions

22

8

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Can I swap installments to a different line?

I did an upgrade for kid 2 on kid 1’s line. Soon after, kid 1 got her own plan. I want to delete that line now since it is not in use. However, there are still installments due!! Is it possible to swap installments to kid 3’s line so I can remove kid 1?

Questions

369

17

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Closed

Why an upgrade fee for a new phone?

I would like to upgrade the phones on my account with the two year contract option, but there is a $45 fee for each phone.  If I upgrade all 5 phones, that is an extra $225.  Why is an upgrade fee required just to buy a new phone?  What costs are associated with changing my phone to a newer model?

Questions

2.1K

8

0

Changing Account Holder Causing Issues

Hi all. I've been on a family plan with couple of my friends for over several years in AT&T, and I saw a new promotion from Shop Samsung app for Galaxy Z Flip 5, giving $250 off on app purchase + extra savings for Education Offer + bundle savings on Galaxy Watch 6 + Galaxy Buds 2. When I choose

Questions

22

2

0

Unable to unlock ATT iPhone.

I have been trying for days to unlock iPhone. Cannot receive the request number. Phone is paid off. Carrier lock says No Sim Restrictions! Help

Questions

9

1

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Change of address problem

This all started when 1 of the associates in a ATT stores messed up my billing address. I’m having a problem with my mailed billing address statement. In the ATT system, my current address appears since I changed it 6 months ago. Have been calling ATT customer service since then on a monthly basis n

Questions

18

3

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USPS AT&T SAYS TBEY DIDNT GET THE PHONE

I have a 900.00 bill  because AT&T says they didn't get the return. I attempted to drop the phone off at two locations both refused to take it b3caue the transaction was on-line.  Called customer service (no help) passi g me from one rep to another. Ask to speak with a supervisor, they told me it's

Questions

21

2

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my cell phone number can't be transfered

bit of history first. I was with republic wireless of years. then boost infinite bought them. it has been downhill since then. my phone screen broke. I decided to get the new iPhone from them, they had a good deal on it. after I got iPhone they said they couldn't charge my plan to the one that paid

Questions

26

4

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Fed false information

I had filed for warranty on one of my lines and was told since the phone was only about 100 and something away from being paid off that I could keep the phone and just pay that. Well when the phone was not turned in a got a charge for 800. I called att and was told that due to the discrepancy and wh

Questions

35

9

0

Accepted Solution

Signature Program Verification

I am stuck in a loophole with the verification of my medical employment to get the 25% discount. At first my badge was rejected for not showing my last name (the hospital doesn't print this for our privacy), then I was rejected for having the wrong title, as I do have my CNA license but am called a

Questions

107

40

0

Not paid off

My husband hasn't paid off his AT&t contract but he wants to switch over to straight talk would that be feasible?

Questions

22

2

0

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