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IR Sensor location for the Arris VIP2262 v2

How do I locate the sensor on the front of the receiver?

Questions

 • U-verse TV Equipment

860

9

0

New RECEIVER where is ATT LABEL

where is ATT Uverse graphic to easily select when switching to other options. We have to go to source and select UNKNOWN HDM1????

Questions

 • U-verse TV Equipment

41

2

0

OAN channel

I’ve had OAN channel for long time on U-verse but now 208 is gone?! I thought only Direct tv was dropping OAN? 🥲

Questions

 • Watching U-verse TV

73

6

0

Closed

Pixelation Trouble Ticket

DVR model number HR34-700, zip code 95642, Channel 360 Fox News is constantly pixelating.  

Questions

 • Watching U-verse TV

36

1

0

NASA Channel

I pay dearly for my fiber optic cable ATT Uverse with HD. I do not get the NASA TV on HD.  I only recieve on channel 264.  There is no reason why I  can't or shouldn't get it on HD.  So...why can't I?  0r, if someone does get it, what HD channel is it on?

Questions

 • Watching U-verse TV

46

2

0

Closed

Location of Closed Caption

How do I change the location of the Closed Caption using the remote? I would like to put it on the bottom of the screen.

Questions

 • Watching U-verse TV

4.8K

11

0

Is it possible your customer service

Your customer service is truly horrible, not the first time- your employees lie You have trained this Sr. citizen to take my blood pressure medicine prior to call your customer service  Is it possible you can (Edited per community guidelines) at this more..

Questions

 • U-verse TV Account

46

1

0

Care Code 205.4

I can no longer log into any streaming services that I am supposed to have access to through my DirecTV subscription. When I enter the login information (which is confirmed correct) I get the message: "Hmm… that isn’t the ID you use for this service. Try signing in with another ID. CARE CODE

Questions

 • HBO Max Login & Installation

29

0

USER ID NOT WORKING TO SIGN INTO 3rd PARTY APPS

I am trying to sign into various 3rd party apps (ESPN, bravo, hbo max, etc) on my Samsung smart tv with my user ID and password which I know are correct, but every time I try, I get the following message. “ Hmm… that isn’t the ID you use for this service. Try signing in with another ID. C

Questions

 • HBO Max Login & Installation

48

3

0

No sound from sound bar

I am using a sound bar with my TV using optical connection.  Periodically the sound just stops.  It returns after I do a reboot of the uverse box.  What gives?

Questions

 • U-verse TV Equipment

258

0

0

S10remote

My remote link, Hd and record are flashing. I rebooted and they do not go off. Does this mean it's bad?

Questions

 • U-verse TV Equipment

36

1

0

Charges for non-returned equipment

I got charged for a non returned Gateway modem; however, I took it back to a UPS store over a month before it was due. I have the paperwork to prove I returned it.  I called customer service last week and they said they would put a note to expedite the process of checking on if they had receiv

Questions

 • U-verse TV Equipment

47

1

0

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received.

Questions

 • HBO Max Login & Installation

156

20

Cant get a person on the phone for Fraud Department

I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department o

Questions

 • U-verse TV Account

8.5K

31

Having issues logging into HBOMAX

I have a fiber 1000 account that qualifies for HBO MAX but haven't been able to log in for months. I called customer service on Monday and while they did confirm that I should have access they couldn't figure it out and just transferred me around until I gave up.

Questions

 • HBO Max Login & Installation

48

5

0

Accepted Solution

Official Solution

Will 2 receivers work?

I have 2 receivers at my house. Does that work?

Questions

 • U-verse TV Equipment

85

4

0

Accepted Solution

Official Solution

returning tv equipment - inconsistent information

My mother and I both had to cancel the U-verse TV subscription. During the cancellation process, the agent sternly warned us to return the equipment within 21 days or our account would be charged $150 per box.  In both cases we received an email two days later stating their was no need to retu

Questions

 • U-verse TV Equipment

135

2

0

HBO max error code

I am getting an error code 4 on my HBO max app on my Roku tv. Nothing I do will resolve it! And it's just on my Roku tv, I can use my computer, another tv, my phone. What do I need to do? 

Questions

 • HBO Max Login & Installation

56

1

0

Closed

Customer Service agents that are in the United States

AT&T, do you have a customer service phone number with agents that are located in the United States? I think there is communication barrier between customers in the U.S. and the agents who are not. I think they speak English pretty well, but some parts of the conversation are getting lost in transla

Questions

 • U-verse TV Account

3.4K

8

0

UVerse app not showing all channels

My Uverse app (which has worked fine for many years) now only shows HBO channels in the guide and nothing else. It happens on both iPhone and iPad, so it's not device specific.  I've already tried deleting and reinstalling.  Anyone know what's wrong?

Questions

 • Watching U-verse TV

1.9K

84

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