
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Broadband 1 keeps flashing green and red and doesn’t let me connect to my internet
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
After coming back from an Internet outage, I cannot connect to the Internet anymore. After I have rebooted the gateway, the Broadband light keeps blinking in red, solid green is expected.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
We have been trying to cancel landline since June of this year. We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have prepaid number in AT&T and I'd like to get an online offer. Can I transfer my current prepaid number to the new one?https://www.att.com/buy/wireless/prepaid/plansAT&T PREPAID SM 8GB Online Offer
Questions
•
Plans & Features
Accepted Solution
Official Solution
So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let
Questions
•
Plans & Features
Accepted Solution
Official Solution
I have had the worst experience with AT&T. From day 1, the salesperson from corporate who signed me up, told me lies,for each important question I asked, before signing the contract. Problems were immediately found,and no resolution was found for us. NOW, they are trying to give our DEPOSITS back, b
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to
Questions
•
Account & Usage
Accepted Solution
Official Solution
I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d
Questions
•
Account & Usage
Accepted Solution
Official Solution
I currently have an iphone 6s 16 gb under the Next 24 plan, but a friend of mine was selling her iphone 6s 64 gb and I bought it. Am I allowed to transfer my sim card over to the new phone and start using that and sell my previous iphone even though I am still making payments?
Questions
•
Wireless Account
Accepted Solution
Official Solution
My services were just suspended for my past due amt for the month of december . If I pay my past due amount today can my services be restored ?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am traveling to Mexico in a couple of weeks and just want to be sure I can use my Prepaid Unlimited Plus plan while I’m there. Do I need to to purchase an International add-on? Thanks in advance - Matt
Questions
•
Account & Usage
Accepted Solution
Official Solution
Will a pre-paid data plan work in Puerto Rico (after the sale to Liberty)?
Questions
•
Account & Usage
Accepted Solution
Official Solution
Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to
Questions
•
Account & Usage
Accepted Solution
Official Solution
My case was the autopayment date was yesterday but they have no money on my credit card that day so the Auto-charge fail. And right now I go to the prepaid account site want to let the system re-charge me again. It can not. Only I can do was pay the original plan which did not including the autopay
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!
Questions
•
Account & Usage
Accepted Solution
Official Solution
My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the
Questions
•
Account & Usage
Accepted Solution
Official Solution
I need a call log for 8/2020 the representative says I can get one from a corporate store but the one I called says no. I need this log for court how would I get it?
Questions
•
Account & Usage