
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
U-verse Channel Lineup Are you wondering what channels are offered in your area? You can check the U-verse Lineup here and compare packages! Just enter you zip code! At this time, the AT&T Community Forums Team does not have information if or wh
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Closed
Why can't I get the new El Rey Network on my 450 Uverse pkg? And can I request to have it?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Since ATT now owns Directv, and Directv has the POP channel, why can't ATT add it to their service?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My wife wants to move the hardwired U-verse connected tv across the room. We have wireless receivers upstairs, but we need to move the set up with the gateway,etc about 10 foot further than the existing wiring. Can I just get some more CAT-5 or CAT-6 cable that's longer and do it myself? Does it
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem. My friends with AT&T don't have it either. My friends with Comcast DO have it! I have reported this problem but nothing is being done about it!!
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
How to resolve lip sync problems.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
When replacing the U-verse receiver, do I lose the recordings made with the old receiver?
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I just set up an Orbi mesh system with the ATT 5826 gateway. I have the gateway in passthrough mode and the Orbi is in AP mode. I have 2 wireless receivers for Uverse and the WAP is connected to the gateway and not the Orbi. The receivers are now freezing for a few seconds and doing thi
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
My picture is not fitting my Samsung TV screen it’s a new TV
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I have a 2-wire 802.11b/g gateway connected to a wired u-verse DVR and a u-verse WAP for the wireless receivers. I then have 2 wireless receivers. One of the receivers I use wirelessly, but the other is connected via ethernet because its primary location is very far from the WAP. Both receivers a
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I was wondering what is in ALL INCLUDED? for instance u-verse tv I get the U-300 package for $127 does that cover 1 DVR receiver and 3 other receivers? and are there any other fees? I just find the Terms STANDALONE, RACK RATE, STANDARD & ALL INCLUDED confusing. U-verse All Included: U300 $127 = What
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
With Directv launching 4K on demand and well as netflix, amazon prime etc. is it safe to say that due to bandwidth limitations and already overly compressed HD streams 4K will never come to U-Verse in either ondemand or live tv (once channels go live in 2015)? Just curious since we are limited to on
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t
Questions
•
Landline Phone Troubleshooting
Accepted Solution
Official Solution
I have around 18Mbps download and my upload is about 1.9Mbps. I think that my upload should be higher than 1.9. I would please like to know if my upload should be higher.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
How can I recover the password for my wi-fi router? [Subject edited for better exposure]
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I rather would buy myself an AT&T cell phone than keeping my landline. U-verse is installed and running at my place. One day, U-verse and the phone were both down for a few hours. I was unable to make a call and I live not close to any real civilization. That put me in a strange spot. If I termina
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I have UVerse Internet, TV, and phone. Is the bandwidth allocation for these separate or combined? I ran a speed test with the TV off (using ATT's speed test) and got one number. I turned on the TV and got about 6Mbps less. I was surprised at that. It is repeatable. I'm assuming that the TV i
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call
Questions
•
AT&T Phone Equipment