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SICK TO DEATH OF BEING LIED TO ABOUT BOGO ON MY NEW PHONE

To Everyone:Last October 2018, I agreed to get the BOGO iPhone 8.   Well, since then I got the 2 iphone8's and both phones worked......but then, in December 2018, I got a BILL fromthe LYING DIVISION of AT&T and I was sent a bill for $1,089.00 because I didn't activate the new "account" they had crea

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Closed

October Bill is $407!!!

Dear At&t, it is just not acceptable to charge ke with $407 from october bill! My plan is unlimited bundle, and I am always paying on time! I dont know where do you get this $407 from charging me, i rarely use the unlimited call and unlimited text! I dont call overseas! I dont use the plan excep

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28

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Anyone else get billed when you never had service?!

Too long of a story but I ordered 3 phones then seen the fine print I was lied to on price. I tried canceling the order online, over the phone(at & t)and contacted cricket. They all said wait for the package don't open it and take it to an at&t store. WRONG. They said I need a shipping label

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21

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Refund for exchange fee

So long story short, I got a new phone a few months back and in under 24 hours it completely went unresponsive. Would not turn on after I woke up, wouldn't even force restart, no LED's or anything when plugged into wall or computer. So when I called about all that, I was told on phone all I needed t

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83

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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53

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Trade In Issue

I sent in my perfectly good working condition phone for trade in as part of the android/samsung $800 trade-in deal. I had it wrapped in extra wrap, in 2 packages, still in the protective case with screen protector. ATT is saying my screen was broken. I have called multiple times to discuss this with

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41

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Account opened in my name how do I remove and fix my credit report and score

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

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42

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Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

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63

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WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

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144

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Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why?

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43

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order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

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30

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Yearlong billing issue

When we signed up for AT&T, there was an offer to turn in our old phones, and receive a $35 bill credit per phone, per month, for a year. Using AT&T packaging, we sent back our phones. I tracked the packages to ensure that they didn't get lost in the mail. A month later (December), no cr

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39

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UPS Lost My New Phone

UPS lost my new Galaxy S22+ and it shows as "On the way" but also "Estimated Delivery - Information Not Available". I have no idea how to resolve this. Its been 10 days since ordering the phone. UPS needs a shipper number to make a claim and I can't find where to submit a claim for ATT.

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85

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AT&T Shipping Nightmare

My dad recently tried to upgrade the family devices through a promotion at Target. All new devices came through the mail. My mom already had a new iPhone 13 pro, so they sent an iPhone 13 Pro Max. She didn’t like the size of it so we sent it back in place of the old one, therefore she would keep her

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55

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Trade in scam

We had internet problems at home they sent a technician to my house and another guy came with him. I asked why he was here he said to make sure everything was right with the technician.  One think led to another he convinced us the switch to Att.  I was to get 5 new Apple 14 phones we pai

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72

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Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

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97

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ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

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23

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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46

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ATT Says USPS Changed My Billing Address and Mailed My Checks to Incorrect Place

Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS! We are international students, and appli

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Refund

Is there anyway to contact ONE person at AT&T to get a refund for a canceled account that I over paid? My past experience trying to do this resulted in getting transferred to 15 different people repeating the same info to each and 3 hours later gave up because it was getting me nowhere! I don't

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