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Fiber cable on the power pole fell off and is hanging to about 5 feet off the ground

I got my fiber installation less than a month ago. A couple of weeks I noticed that the cable that was originally bundled with the rest of the telecom cables on the power post was hanging down close the ground. When the tech did the installation he had to run this fiber cable from the post in the ne

Questions

717

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0

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How to request high-speed Internet access expansion or learn about existing plans?

I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.

Questions

138

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0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

241

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Fiber installation burial

To whom it may concern, I recently had my fiber cable buried but there were a few areas left exposed. Is it possible to send someone out to properly bury the cable in those spots? Please see attached pictures. Thank you in advance,

Questions

110

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No visible jacks... Fee to install?

So I just bought a new house and scheduled service (U-verse TV & Internet) to be transfered from my apartment to my new home, I didn't notice at first but it looks like when the remodeled the home they never installed any phone jacks. Technician is scheduled for Monday will AT&T do the work and bill

Questions

1.8K

2

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Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

292

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Spare battery for Cingular Flex

I'd like to buy a spare battery for my Cingular Flex 4G but have been unable to locate one online. By any chance does the Flip IV use the same battery as those are plentiful online?   Thanks for any pointers anyone can provide.

Questions

183

5

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Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

Questions

400

3

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Damaged irrigation lines during install - Still not fixed

Hi, I'm hoping someone can point me in the right direction as I'm at my wits end with this. In January AT&T came out to install U-verse. During that install they had to run a new wire and then a crew came back out to bury the cable. During the burial of the cable they broke my irrigation lines (and

Questions

835

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Closed

Fiber Optic cable depth

I want to know how deep the fiber optic cable is buried in my yard. I had it marked by 811. I want to run an aerator across my lawn and the spikes may go up to 3" in the ground.

Questions

519

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AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

3.6K

33

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Switching to XFINITY, what do I do with AT&T's ONT box?

Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring.   I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal

Questions

1.9K

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Proper ethernet cable for installation throughout house

For AT&T Fiber internet, which is the proper ethernet cable to use when installing ethernet ports throughout a house? They will be run through the walls like the electrical, not through HVAC ducts or anything like that. I'm familiar with: Cat 5e Cat 6 Cat 6a From reading about it, the cables

Questions

1.2K

8

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Installing an ethernet wall jack

I'm moving into an older house that apparently has no ethernet wall jacks.  Does AT&T provide installation service and if so, what is the cost?  Does wireless require a wall jack? Thanks in advance.

Questions

2.5K

3

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New fiber installation scheduled. Should I request BGW 210 or 320?

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

Questions

523

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Grounding/Bonding Fiber Optic Internet Line

I am hoping to learn if there is any electrically conductive material used in the construction of the fiber optic line that is run from the service panel at the street up to my house. I noticed that there is not a ground from the box that AT&T installed on my house down to any ground rod. I unde

Questions

339

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Netgear router wont connect through the att gateway modem.

Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o

Questions

1.2K

15

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Can I still put two numbers on the new phone from the postpay phone update program

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

Questions

43

2

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Closed

AT&T Router and using USB Connections

Hi, This question is regarding AT&T Router and the USB connections. I read through many forum posts/questions about the router's usb connections. Why or how do we get access to these usb ports? I read that those usb ports are disabled or meant to be for router purposes. If the usb ports are o

Questions

3K

12

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connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

Questions

117

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