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"You are not an Active HSIA user" Error

Hey all, trying to get in to take the copyright infringement tutorial and keep getting this error. I've only got the one account with ATT, so not sure what else to try. Does it on three different computers so it's not native to any one PC.

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2.2K

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Unlocking an IMEI-locked device replaced by Asurion

my step son gave me a phone he paid off and it is carrier locked to att and it is a iphone8 plus. we went to the web portal but get the error “Looks like the IMEI number you entered doesn’t match an AT&T device”. called customer care and they could not help went to our local store and the employee s

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6.9K

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Does the WAP need to be directly connected to the gateway? See explanation below,

Sorry if this is a long description; with any luck, people here enjoy reading such things and solving problems.   I have my gateway in my basement.  I have a wired receiver for the basement TV, and I don’t seem to have any issues here.  I also have a WAP directly connected to the gateway, and this i

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829

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bought phone in another country and now its sim locked for some reason?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

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262

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Unlock problem: The "Enter the device unlock code" screen does not appear on reboot

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

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1.4K

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5.7.0 (#AUTH005) Too many bad auth attempts

How do i correct the error in my sync box 5.7.0 (#AUTH005) Too many bad auth attempts I can receive email but I cannot send it.  My settings are correct for ATT.  I change my password and secure mail account password but it still won't let me send email.  

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217

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Unable to send text messages to one number

Hello, I am wondering is someone knows of a way to fix this problem: I was in Mexico and used my phone there to text a few people back here in the States. When I returned to the US, I tried to send a text to one of those same numbers and I received the following message as a bounce-back text from

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861

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Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

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421

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AT&T Device Unlock Help - Solutions & FAQS

​Learn what you need to do to unlock your device and the requirements ​ Notice If you are not the original owner of the device​ and are denied a device unlock, you will need to reach out to the original seller/ owner. AT&T is unable to assist. Read below for more information.  To unlock

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155.2K

338

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Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

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3.6K

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AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

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How to Troubleshoot your DVR/Receivers

If you're having trouble with your receivers, as listed below, scroll down to find steps to resolve them. For Wireless TV Receiver help, check out our Wireless Receiver Solution page. Receiver resets Loss of recordings Pixilation Freezing Gear/ Cog, Red X, Client Unprovisioned,

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299.4K

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Locked out of email CANNOT get to answer security question screen

Email ID was hacked by someone attempting too sign in too many times. When I enter "I forgot password" it brings me to screen CARE CODE 205.2 [LU003] and wants me to enter my email and last name. However after I do that, it says it didn't work and the only option it to say I forget my user ID (which

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85

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International travel addon to my secondary number

I bought an international travel addon but it has been applied to my primary number, but I need to use it with my secondary number of my family account. What can I do to change it? Thank you 

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65

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Is there any way I can get my account balance back?

Hi my name is Louis and I am using a prepaid AT&T account. I am currently living in Indonesia and I have noted that my account balance would expire on the 9th of June. However, I tried logging in to my prepaid account on that date but unable to. I have just recently logged in and made a payment

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197

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Visual voicemail setup closes before finishing

I just changed from Verizon to ATT. I am trying to set up visual voicemail and it said I cannot until I give it phone permission which is already selected. I de and then reselect and then get the same message or the app closes. Can't get chat support since they are so busy. I have a Samsung S22.

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95

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Contact #’s Changed By??

I already knew my cell # was on the dark web (for years), but within the last 4 to 6 weeks I started to realize my contacts’ phone #’s that have been stored in my phone for 15+ years were somehow different #’s now. Even my husband’s # was changed.  Some of my texts to people were getting rejec

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52

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Crashing Apps, Games, and Connection Error Messages on Tablet

I've had uverse internet for a short time now and seem to have problems with our iPads and kindle crashing back to the home screen. I also receive connection error messages. This crashing happens a lot when playing app games,sometimes 20 or 30 times a day. I've removed and redownloaded it a couple o

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759

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Unable to login due to 'security issues' on ATT end

I have been on the phone for the last month trying to sort email issues for my old primary email [email scrubbed]. I have had my email reset a few times as I always get an error that the number of login attempts blocks me from future logins although it is the right email. I was reached out by a m

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110

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Are you selling MacBook or other things with a big offer?

I'm from sri lanka. There is a website called ikman.lk which we can create adds to sell something on sri lanka. Yesterday I saw a add which is selling a MacBook with an unbelievable offer. I messaged with that seller. He said he is at&t seller man and sent some photos of your company too. Is the

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