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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

100

4

I went into the AT&T store to upgrade both of my Iphones And this is what I was offered.

I went into my local AT&T store to upgrade both of my iPhones a 12 pro and a 12 pro max to their corresponding 14 models. I wanted to use the current trade in program being offered, and I knew that I would have to pay off the current balance on each phone.  I was also aware that I would ne

Questions

120

1

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How to view ATT Internet contract online

I can't seem to find any info on where to view the contract I signed with ATT internet. I'm pretty sure my contract is up so I should be able to cancel, but I'd like to view that prior to making the call to cancel.

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1.8K

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On-contract basic phone upgrade to iPhone help

Hi all, My father-in-law unfortunately got an LG flip phone on-contract, and this still has 18 months to go on the agreement.  If we now buy him an iPhone (full price) what would the monthly phone fee be on a mobile share value plan?  Will he have to pay the full $40/month contract fee even though w

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325

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Switching to ATT.

Hi. I'm currently a Sprint customer who desperately wants to switch, but I'm stuck in a contract. I was just curious if ATT has anything where they buy out the contract/phones to allow me to switch? Thank you.

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37

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DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

62

1

What do I need to do for AT&T to fix my plan without forcing me to resort to ridiculous tactics?

I pay for my mother and sister's phone and have had an AT&T family plan for many years now. Back in March this year my sister broke her phone and needed to get a new one. I added her as an authorized user so she could go to her local AT&T store while I was busy at work and get a new one. I told her

Questions

496

2

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ATT removed bundle price from my bill, but can't fix it.

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract

Questions

142

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prepaid phone to monthly contract

can I use a prepaid att phone on my monthly contract

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26

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AT&T Trade-In Credit Installments

I traded in my iPhone X last year for an iPhone 12 mini (August 2021). The trade in amount was $700 which AT&T is crediting back each month over 36 months. I would like to purchase a new phone through Apple with no installments or subsidies from AT&T. Will I continue to receive the credits f

Questions

28

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Going to try filing a complaint with FCC

Customer service has failed to remedy my situation. (I’ve been trying to move my Uverse Internet for 3 weeks now to my new home that I purchased and showed proof of purchase to Att. Previous owners had EarthLink, which is just Att internet resold, EarthLink and Att won’t close previous owners accoun

Questions

240

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Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

54

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WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

64

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Billing Question

Hi ATT Team, In 2018 I have requested ATT team to disconnect my ATT mobile service on November 2018 and I paid all the dues related to my phone before requesting the disconnect. Post disconnect I received a bill for 53$ and I have been told the service was not disconnected, after connecting with

Questions

29

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AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

117

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#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

132

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went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

73

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Customer loyalty - any experience with them regarding complaint? or Arbitration?

Supposed to be receiving a call from a manager at the Customer loyalty area and hope that this wasn't who just called back. Any one have any experience with them? The person I spoke with on Friday was amazing and even followed up with me on Saturday to see if they had called.  But this person

Questions

35

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Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

96

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Note 4: Next or 2-year contract?

I'm seriously considering upgrading my Note 2 to the Note 4, but for the life of me I can't decide whether I want to go with AT&T Next or the 2-year contract option. If I go with AT&T Next, I'll do 18 months, the one with the lower payments. My ultimate goal is to lower the monthly bill. Right now i

Questions

2.4K

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