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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

131

3

0

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

 • AT&T Internet Installation

646

1

0

Accepted Solution

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

 • More AT&T PREPAID Discussions

60

1

0

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Official Solution

Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

 • Wireless Billing

36

1

0

Accepted Solution

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Lewd texts

I am getting more and more lewd texts these day. What is AT&T doing about this?

Questions

 • Data & Messaging Features, Internet Tethering

516

5

0

Accepted Solution

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Messages from unknown 410 numbers

I’ve been receiving messages from multiple 410 numbers all claiming to be From: JONES and all with the Subj: YO YO they all contain different links to YouTube. I have reported to 7726 (SPAM) but would like to know if there’s anything else I can do. the numbers are the following 410 200 503 410 20

Questions

 • Other Phones & Devices

73

1

0

Accepted Solution

Official Solution

SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

 • Wireless Account

414

6

0

Accepted Solution

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

965

3

0

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Transfer phone number of suspended phone to replacement phone

I suspended my stolen AT&T phone as advised. The messaging did not say that I had to leave it active to transfer the phone number to a new device.  I got a replacement phone and sim card through Asurion (which further disables old phone).  I attempted the activation process and it fai

Questions

 • Apple

265

2

0

Accepted Solution

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

195

13

0

Accepted Solution

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3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

 • AT&T Phone Equipment

885

24

0

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How to set a static DHCP lease on the Pace 5268AC router?

My client has U-verse with a Pace 5268AC router. One of his hosts requires pinholes, so that it can be queried from the internet via a mobile app. The host requires a fixed LAN IP address, which is in conflict with the requirement for the Pinhole configuration that it must be a DHCP host. The hos

Questions

 • AT&T Internet Equipment

90

4

0

Accepted Solution

Official Solution

Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

 • AT&T Cell Booster

3.6K

58

Accepted Solution

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Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

 • Apple

214

6

0

Accepted Solution

Official Solution

Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

 • Other Phones & Devices

126

6

0

Accepted Solution

Official Solution

AT&T not giving transfer pin “sorry, cannot process…”

I am trying to port my number out from AT&T but I am unable to get the transfer pin number from either *PORT or my profile online or on the myAT&T app. I keep getting error messages with no further explanation. This extended to the point of having a threeway call with a Verizon AND AT&T

Questions

 • Wireless Account

1K

6

0

Accepted Solution

Official Solution

Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

 • Plans & Features

155

6

0

Accepted Solution

Official Solution

Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

9.6K

257

Accepted Solution

Official Solution

Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

 • AT&T Fiber Installation

3.2K

3

Accepted Solution

Official Solution

AT&T Contractors damaged my Sewer Pipe.

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Questions

 • AT&T Fiber Installation

866

4

0

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