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Why am I paying $60 for fiber 300 when online is $35?

My plan on my account shows as Fiber 300, I received an ad in the mailbox that shows 3 different options of fiber plans. Fiber 300 for $35, fiber 500 for $45, and fiber 1 gig for $60. I went to check what plan I have and it shows I do have the fiber 300 but I have been paying $60.32 for over 2 years

Questions

 • AT&T Fiber Account

241

2

0

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Change primary user

My wife and I are both on our wireless account. When we established it I had a separate business account and so we made her primary on this one. She doesn’t want to deal with it plus if we switch I can get the veteran discount. since we are already on the account, it goes to my email and my credit

Questions

 • Wireless Account

404

10

0

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Can I reactive my SIM CARD from another country?

Hello! I have a AT&T sim card that I used in US between 2019/20, I will go back and I still have this SIM. I would like to active a prepaid AT&T method plan from Italy before I travel but I need to be sure that this SIM Card is still activated. How can I do it? Thanks for help.

Questions

 • Account & Usage

86

1

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

170

13

0

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Fraud dept

Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.

Questions

 • Wireless Billing

33

1

0

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How to Access Billing History using the myAT&T app

Check out more features on myAT&T.   Access up to 16 months of billing history When you login to the myAT&T app, select “Go to billing & payments”. Select “See previous bill activity”. Select “View bill & payment history” and Select a billing period desired. &n

Questions

 • U-verse TV Account

2.5K

1

0

0

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Verifying my account with a credit card that I no longer have

I have been trying to pay my bill online and after I confirm how much, it says that I have changed my 4 digit pin recently so I have to verify my account. It's showing my old card but I need the ccv # and since I haven't had the card for a while I can't get past it to put my new card info in. How do

Questions

 • More AT&T PREPAID Discussions

55

1

0

Accepted Solution

Official Solution

How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

 • Apple

101

1

0

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

9.6K

257

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Account recovery for lost device

Lost device

Questions

 • More AT&T PREPAID Discussions

62

1

0

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

Questions

 • AT&T Internet Account

1.2K

1

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AT&T Rewards appears to be a scan orchestrated by AT&T to solicit service

After grueling hours of being on the phone with AT&T reps (5+hrs in one night), being lied to about 85% of my order from a rep just to get a sale; transferred over and over again to wrong depts, hung up on, given non-working/wrong/disconnected phn #s; lied to twice about installation (comfirmed

Questions

 • AT&T Fiber Ordering

63

2

0

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Modifying account - ??best to do in store or online

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

Questions

 • Wireless Billing

54

2

0

Accepted Solution

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Finding Account number.

Where does one find their Account number?

Questions

 • Account & Usage

31

1

0

Accepted Solution

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Prepaid account access denied

Why has my Prepaid account been closed? I have two prepaid accounts for me and my wife. As we are living abroad, we cannot use our PP ATT#. While we are away, we are on a 25cent/min plan to hold onto our account, we have been paying $25 every 3 months. Two days ago, a payment was due I tried to acce

Questions

 • More AT&T PREPAID Discussions

56

3

0

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Cancel U-verse and switch to DirectTV

I will be moving in the next month and want to cancel U-verse. Can I cancel U-verse and switch to DirectTV without paying any penalties? I will be out of my promotion period for TV in July 2020. However I had to upgrade my internet since I am working at home due to the coronavirus which may of enter

Questions

 • U-verse TV Account

74

1

0

Accepted Solution

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re: setting up pre-paid abroad

Hello, There are no fields to input a non-USA-formatted address when placing an order for prepaid data coverage and a new SIM card to be shipped while abroad. Any suggestions as to how to navigate this issue and continue to set up a pre-paid account? 

Questions

 • Wireless Billing

104

2

0

Accepted Solution

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Closed

Serious answers and responses only, PLEASE!!

My mother recently gave me her old phone and I factory reset it completely without thinking and now it's saying since it was reset that now it needs her email that was previously synced to the device and she can't remember the email nor password used, what can I do to get into this phone and be able

Questions

 • Android

234

3

0

Accepted Solution

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Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

 • Apple

60

3

0

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Unable to do anything beyond tuning my phone on /Puk code needed

The phone didn't recognize my code and now I can't do anything beyond turning it on. This is the second att phone I've gotten in 2-3 weeks yet have only had use of 1 for a few hours. I don't think I'm going to be happy in my recent change of providers

Questions

 • Android

19

2

0

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