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Senior Discount

I am 70 years old and understand that AT&T offers a discount to seniors. How can I learn more about those plans and sign up?

Questions

25

2

0

Accepted Solution

Official Solution

Administrator? Billing?

I am trying to get information about my business account. I am the only person on the account but they tell me I am not listed as an administrator and won't give me any information. I left AT&T on November 2, 2023 via porting my number to another carrier which went smoothly. I went on chat onlin

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12

1

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Billing

I’ve been a loyal AT&T customer for almost 20 years but not after today. My bill has been going higher and higher over the years. Recently we added a line for my son. We asked how much extra would be added to our bill a month after everything was said and done. We were told only 15 dollars would

Questions

33

6

0

Accepted Solution

I want to start new phone plkan

I need to transfer my phone plan to my new phone since the one prior broke. I keep trying to set up a new password but it keeps failing every time saying error.

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14

1

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Switching to AT&T was the worst decision ever

I’m a single mom and on a tight budget. I went to my local at&t store to inquire about how much my monthly bill would be if I switched from T-Mobile. I explained I was currently paying $135 which seemed high for a plan with only 1 older iPhone on It. I was told that at&t could save me over $

Questions

322

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Unable to get 2 part verification

My iPhone11 Pro took a bath in my washing machine and despite keeping it in silica for 3 days, it no longer works at all. I was in the process of switching my service to another carrier who offered me a free iPhone 14, a free iPad and a free iWatch but I am unable to access my account because I cann

Questions

9

1

0

Xbox won’t connect to wireless internet.

I’ve reset Xbox I’ve powered it off and unplugged power cable for a few mins and turned back on, I’ve reset the internet router I’ve done all the advanced setting things. Nothing works at all and the same with my brothers ps4 same thing but his PC works.

Questions

16

1

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Accepted Solution

Cna discount

How to upload proof of healthcare field

Questions

20

1

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Activation timeline

I bought a new phone but want to wait till Christmas to activate it. Will I be able to wait?

Questions

16

1

0

Accepted Solution

A received a 4k dollars bill from AT&T

Two months ago I got a new phone and plan from AT&T in one of their COSTCO retailers. Of course they put me in the unlimited premium plan, but they advised me to call in two weeks to change to the starter plan. When I called I asked and asked for the cheaper plan, instead of changing me to the

Questions

101

7

Veterans Discount and Trade-in Promotion issues

Hello, I'm hoping that I can get some help here as I have gone in-store, online chatted, and called with no resolution. It seems as though my problem consistently stumps AT&T associates and it is extremely frustrating that I have to explain my issues, which were promised to be resolved by other

Questions

27

7

0

Accepted Solution

iPhone upgrade issue

So I’ve been with att 20 years. I upgrade my phone regularly through the next program. I sent my iPhone pro max 13 this time in the packaging provided by att. They have a cardboard carrier that you put the phone in plus I added bubble wrap Using ATT’s shipping label. (Prior I removed it from the “

Questions

16

1

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I never received credit for my trade in. It's been nearly a year. What can I do?

I'm still paying monthly installments for a phone, but I traded in a phone for supposedly $800 in credits. But it still only says "started". I did a chat session with somone at att and they confirmed the trade in was received and that they finished the evaluation. But I have yet to receive any credi

Questions

28

3

Account cancelled due to fraud

We have opened a new lines.we have taken 2 phones and 1 watch through trading.within 3 days our account has been cancelled.we have contacted fraud department we didn’t get a response from them. So we tried of returning phones but they are not taking and saying that we can’t accept your return and th

Questions

23

2

0

Cancelled line next day after activation but charging me

Hello, I had to cancel my line next day after activation. While cancelling line customer representative person told me that you will not be charged anything as cancelled the line before 3 days but i got the bill for full month. Now ATT asking me to pay for full month. I used ATT for many year this

Questions

16

2

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credit card change

How do I change the credit card on my account?

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11

1

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Charged more than $500 for a device I didn’t have

After reviewing my account on November 25, 2023, I realized that unbeknownst to us, we were being charged $28.49 per month for a physical mobile hotspot we no longer had possession of as of April 8, 2022. While at an AT&T store, one of the representatives convinced us to get a new plan that only

Questions

31

6

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Wireless

I am in france i  accidentally call the usa without activated  my phone data  

Questions

10

1

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Fraudulent charges

You have charged my account, even though I cancelled all services on October 15 and paid final bill including phones. Your company is the worst. No one can help. Passed my call from department to department for 2 1/2 hours and NO ONE can help!!! The WORST company and customer service…EVERYONE check

Questions

46

22

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Phone stolen during return process - change.org petition

Although I followed everything AT&T said to do when returning my iPhone 13 Pro Max, I received a disgusting non-AT&T flip phone back from AT&T with a note that said this is what they had received in place of my iPhone, and because of that, I now owe the almost $600 balance on the iPhone

Questions

25

6

0

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