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Removing existing equipment

I purchased a house and the previous owners had ATT digital installed. I do not have ATT service anymore. What can I do to get ATT to remove the old equipment and uninstall the wires in my house?

Questions

 • Other

228

1

0

Accepted Solution

Official Solution

Need help to remove digital life equipment left by previous homeowner

The previous owner left some digital life equipment in our new house. See photos. How do we remove it? Don’t see screw to remove the white box. Can you tell me where it is? Also the plug in last 2 pics is hard-wired into an outlet, I believe. Do I jus have an electrician come out to remove? Thank yo

Questions

 • Other

285

4

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

197

9

0

Camera not recording

At the end of November Thanksgiving day the camera stopped recording upon motion. I have messed around with the programs added new ones and I’m still not having luck. I can watch the live feed and I can manually record and take a snapshot, any advice?

Questions

 • Device Troubleshooting

126

2

0

Accepted Solution

Official Solution

Replacement Battery

I need a DLC-100 replacement battery. How do I get one?

Questions

 • Device Troubleshooting

114

4

0

Closed

Accessing my site

How can I access my site

Questions

 • Other

295

2

0

Replace and add additional outdoor cameras for Digital Life

Where or how can I purchase additional cameras for my Digital Life system? One of my outdoor cameras no longer works. 

Questions

 • Other

67

5

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

786

3

0

master keypad is tempered

what does it mean? I changed the batteries in the master keypad and after that it says that the master keypad is tempered

Questions

 • Other

40

1

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

32

1

0

Closed

How to contact Digital Assistance Center?

I have a problem that's trying to be resolved and AT&T opened up a case for me a week ago. I haven't heard back yet and am having a hard time contacting them.I have my ticket number.Do they have an email or some easy way (not phone) that I can get a hold of them?Thanks.

Questions

 • Other

4.6K

1

0

Closed

Was is the physical address of AT&T Digital Life?

I am filing a complaint with the BBB and this information is required.

Questions

 • Other

2.5K

15

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

116

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

 • Learn

84

4

0

Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

Questions

 • Learn

96

1

0

Closed

Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me

Questions

 • Billing & Payments

1.4K

9

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

Questions

 • Learn

63

1

0

Phone number

I have Att Digital Life alarm system. I’m looking for a phone number. Can anyone help? Thanks

Questions

 • Other

100

2

0

Armed Away

I set my alarm to away and it started to go off at 1:45 am. It stopped it self and my app didn't show any activity. I'm laying in bed terrified someone is in the house. Why would the alarm panel go off and then stop itself?

Questions

 • Device Troubleshooting

298

1

0

Where do I order additional Digital Life yard signs and window stickers?

As subject states: Where do I order additional Digital Life yard signs and window stickers? Anyone? TIA.

Questions

 • Other

1.2K

4

0

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