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AT&T property claims for damages

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Questions

 • AT&T Internet Installation

224.6K

75

0

I have ATT Internet 300 plan. Wifi speedtest 3X faster than Desktop speedtest? WHY?

I do a speedtest on cell phone (wifi connected via Gateway) - 300+ Down/Up. I do a speedtest on Desktop (ethernet connected direct to Gateway) - 90 Down/120+ Up. How is my Wifi 3X faster than my ethernet??? thanks!

Questions

 • AT&T Fiber Account

59

9

0

Cut my main water line Charlotte NC

I don’t have or nor did I request AT&T services… recently got off work and picking my kid from daycare and a door tag from AT&T was left on my door that read “While digging in your yard we knicked you water service line” you can call 800-288-2020 to submit a claim” this was unacceptable. I’m

Questions

 • AT&T Fiber Installation

41

5

0

Accepted Solution

What does the AT&T modem/router considered a mesh client?

I am curious as to what the AT&T Fiber modem/router considers a Mesh device? I have three AT&T "repeaters" with only one currently connected, and only one of those since the last modem "factory reset (see my other recent post.) However, when I look at my router's Home Network->Status scr

Questions

 • AT&T Fiber Equipment

53

7

0

Noise from cellular door, hatch

I live close by an AT&T cellular door/hatch at the sidewalk. Throughout the day and night when a person or pet walks over the hatch it makes a loud rattle probably due to the hatch being loose.  Who would I need to contact to get that addressed?

Questions

 • AT&T Fiber Equipment

49

3

0

Closed

Reward Card

I was told that signing up to ATT Fiber came with a $150 reward visa card. After signing up I got an email also saying I can get a $150 reward visa card with instructions on how to claim it. I followed all of the instructions, then a few days later received a message saying my reward card was ready

Questions

 • AT&T Fiber Account

500

2

0

Reward card theft

Pretty amazing that after 3 phone calls to check on it Reward card that I was told it was delivered, activated and used. I never received the card. The final answer I got was report the theft to the police (for $100 gift card), call the store it was used at and see about a refund. Other than that -

Questions

 • AT&T Internet Plans

65

3

0

Fraud - reward card

I signed up for ATT Fiber just for the two reward cards and fast internet speeds. I’ve been a longtime customer via mobile and have never had any sort of issue so I’m shocked to be having an issue now. I received my two reward cards, one was $50 and one was $150. I used the $50 card. The $150 card I

Questions

 • AT&T Fiber Account

138

0

0

BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

 • AT&T Fiber Account

16

1

0

AT&T Fiber connection slowing down every night between 1230CST to 130am CST

I have AT&T FIBER — INTERNET 1000. Gateway/router is Nokia BGW320-505. Desktop is directly plugged to Gateway/router via Lan RJ45 cable. Currently speed seems ok when I run the tracert, I'll try again tonight and post the details. Please let me know if additional information is required. I am no

Questions

 • AT&T Fiber Equipment

20

0

0

Official Solution

Address Validation

Fiber is available out of my terminal (with active customers) however database still shows only adsl for my address. Need assistance getting this corrected.

Questions

 • AT&T Fiber Ordering

126

11

0

AT&T, Please stop resetting my router!

How can I turn off router upgrades? This fiber router is junk. Besides missing typical router functions, there is no function for saving or restoring my configuration settings. And every time you push a software update WITHOUT ALLOWING ME TO APPROVE ( which seems like once a quarter these days) you

Questions

 • AT&T Fiber Equipment

41

4

0

Closed

AT&T Destroyed my Lawn

AT&T installed for my neighbor a couple of weeks ago. The box was raised in my front yard destroying my lawn. When I called their 800 number, a case was generated and a week later nothing happened. I called several more times and when I finally got a hold of someone, they sent someone to fix it, but

Questions

 • AT&T Internet Account

455

3

0

Received emails claiming I requested user id

I have spent the afternoon trying to get to the bottom of a possible privacy/security issue. No operator has helped.  This last Saturday, August 6, in the evening, I received 105 emails from AT&T saying it was in response to my talking to an agent or an online request for my forgotten user

Questions

 • AT&T Internet Security

25

2

0

Bring Fiber in to a neighbourhood

I just bought a lot and will build in the next year or so. Everyone in the community hates their internet options and wishes ATT Fiber would come in to the neighbourhood. How can we get in contact with ATT to request them to bring Fiber in to the community. There are 82 lots ranging from 1-7 acres w

Questions

 • AT&T Fiber Installation

41

4

0

ZMODO Cameras

I am unable to connect my camera to a 2.4 ghz. I have tried everything i know but to no avail any help would be appreciated. I did separate the 2.4ghz and 5.0ghz in the router still no luck.

Questions

 • AT&T Internet Equipment

48

5

0

AT&T reward center makes it hard to submit my invoice from former ISP for reimbursing Early Termination Fee (ETF)

After I switched from Xfinity to AT&T Fiber 1000, I got an email from AT&T alerting me to claim the reward. I uploaded my  Xfinity invoice. Unfortunately, I uploaded the wrong invoice without showing ETF. AT&T notified me of that. Now I got my final invoice from Xfinity. I logged into my AT&T rewar

Questions

 • AT&T Internet Account

27

1

0

qualified for acp

now that I have qualified for acp, how do i add it to my at&t account?

Questions

 • AT&T Fiber Account

16

1

0

Installation date

I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22. Call and chat with several representative, who kept me on phone for over 4 hours each stating the in

Questions

 • AT&T Internet Installation

21

3

0

How to request re-schedule connect internet

I am trying re-schedule connect  inter net , how ever  I can not change  any day.    When I am trying change  ,  This comment   coming  "Sorry. We can’t schedule dates that far ahead."

Questions

 • AT&T Internet Installation

28

1

0

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