Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (27.5K)

Activity

Accepted Solution

Official Solution

Closed

Samsung smart tv

I keep getting a "network interference, try again later" message when I try to use my samsung smart tv apps such as Netflix.  Tried all the troubleshooting aids and nothing helped.  Any suggestions please?

Questions

 • Watching U-verse TV

2.8K

7

0

U-verse WAP to 2 wireless receivers constant and increasing signal issues.

Yes, I've done all the troubleshooting suggestions. I have read thru the forum. Tech support also said they went into my hardware and updated all firmware and modified everything they could. I think its from them constantly being in the big box in our neighborhood recently. Any and all real suggesti

Questions

 • U-verse TV Equipment

36

1

0

Accepted Solution

Official Solution

Where is the HBOMax billing

Where do I find my HBOMAX account?

Questions

 • HBO Max Account & Billing

44

1

0

How do I give positive feedback to a representative?

I was just helped by a fantastic ATT representative regarding U verse account setup. It would be great if I can provide feedback.

Questions

 • U-verse TV Account

24

1

0

Losing signal

There seems to be 100s of posts on this issue, of losing signal over and over again. We need this fixed Every five minutes or less lose connection (signal lost), change channels and switch back it works for a few minutes and samething over and over. This has been going on for over a year and UVe

Questions

 • Watching U-verse TV

49

1

0

IR Sensor location for the Arris VIP2262 v2

How do I locate the sensor on the front of the receiver?

Questions

 • U-verse TV Equipment

851

9

0

New RECEIVER where is ATT LABEL

where is ATT Uverse graphic to easily select when switching to other options. We have to go to source and select UNKNOWN HDM1????

Questions

 • U-verse TV Equipment

40

2

0

OAN channel

I’ve had OAN channel for long time on U-verse but now 208 is gone?! I thought only Direct tv was dropping OAN? 🥲

Questions

 • Watching U-verse TV

67

6

0

Closed

Pixelation Trouble Ticket

DVR model number HR34-700, zip code 95642, Channel 360 Fox News is constantly pixelating.  

Questions

 • Watching U-verse TV

34

1

0

NASA Channel

I pay dearly for my fiber optic cable ATT Uverse with HD. I do not get the NASA TV on HD.  I only recieve on channel 264.  There is no reason why I  can't or shouldn't get it on HD.  So...why can't I?  0r, if someone does get it, what HD channel is it on?

Questions

 • Watching U-verse TV

45

2

0

Closed

Location of Closed Caption

How do I change the location of the Closed Caption using the remote? I would like to put it on the bottom of the screen.

Questions

 • Watching U-verse TV

4.8K

11

0

Is it possible your customer service

Your customer service is truly horrible, not the first time- your employees lie You have trained this Sr. citizen to take my blood pressure medicine prior to call your customer service  Is it possible you can (Edited per community guidelines) at this more..

Questions

 • U-verse TV Account

42

1

0

Care Code 205.4

I can no longer log into any streaming services that I am supposed to have access to through my DirecTV subscription. When I enter the login information (which is confirmed correct) I get the message: "Hmm… that isn’t the ID you use for this service. Try signing in with another ID. CARE CODE

Questions

 • HBO Max Login & Installation

26

0

USER ID NOT WORKING TO SIGN INTO 3rd PARTY APPS

I am trying to sign into various 3rd party apps (ESPN, bravo, hbo max, etc) on my Samsung smart tv with my user ID and password which I know are correct, but every time I try, I get the following message. “ Hmm… that isn’t the ID you use for this service. Try signing in with another ID. C

Questions

 • HBO Max Login & Installation

43

3

0

No sound from sound bar

I am using a sound bar with my TV using optical connection.  Periodically the sound just stops.  It returns after I do a reboot of the uverse box.  What gives?

Questions

 • U-verse TV Equipment

257

0

0

S10remote

My remote link, Hd and record are flashing. I rebooted and they do not go off. Does this mean it's bad?

Questions

 • U-verse TV Equipment

34

1

0

Charges for non-returned equipment

I got charged for a non returned Gateway modem; however, I took it back to a UPS store over a month before it was due. I have the paperwork to prove I returned it.  I called customer service last week and they said they would put a note to expedite the process of checking on if they had receiv

Questions

 • U-verse TV Equipment

46

1

0

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received.

Questions

 • HBO Max Login & Installation

153

20

Cant get a person on the phone for Fraud Department

I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department o

Questions

 • U-verse TV Account

8.4K

31

Having issues logging into HBOMAX

I have a fiber 1000 account that qualifies for HBO MAX but haven't been able to log in for months. I called customer service on Monday and while they did confirm that I should have access they couldn't figure it out and just transferred me around until I gave up.

Questions

 • HBO Max Login & Installation

43

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.