Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (24.1K)

Relevance

Accepted Solution

Official Solution

AT&T GoPhone Payment

Is tax applied to monthly plans?

Questions

 • More AT&T PREPAID Discussions

1.3K

1

0

0

Accepted Solution

Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

199

2

Accepted Solution

Official Solution

Transfer from prepaid to postpaid account

I want to join more opportunities with an postpaid account.

Questions

 • More AT&T PREPAID Discussions

172

3

0

Accepted Solution

Official Solution

unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

 • Plans & Features

163

8

0

Accepted Solution

Official Solution

I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

57

3

0

Accepted Solution

Official Solution

What is the full monthly balance I pay each month 4 my wireless service?

What is the full monthly balance I pay each month 4 my wireless service?

Questions

 • Wireless Account

235

2

0

Accepted Solution

Official Solution

Puk code iphone 6 plus

I need puk code but. Im not the main holder numberwhat should i do?

Questions

 • Apple

2.2K

2

0

0

Accepted Solution

Official Solution

Unlock GoPhone while abroad

I have a Nokia Lumia 635 GoPhone with ATT.  I will be abroad this summer when the six months lock period expires, and I'm eligible to submit the unlock request on the ATT website. My question is:  Will the code be enough for me to unlock the phone and use it with a different carrier while I am abroa

Questions

 • More AT&T PREPAID Discussions

2K

2

0

0

Accepted Solution

Official Solution

Downgrading iPhone 5 to iPhone 4

Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]

Questions

 • Apple

540

1

0

0

Accepted Solution

Official Solution

iPhone unlock request approved, but SIM card not supported

I need help unlocking my father's iPhone 6 Plus. I submitted an unlock request through the online portal on 6/13, and it was approved the same day. However, following the non-AT&T SIM card instructions does not complete the unlock. He receives the message that the SIM card is not supported, and he n

Questions

 • Apple

192

1

0

Accepted Solution

Official Solution

LG K10 and LG K20 -- Can't upgrade the Operating System?

I have an LG K10   and LG K20   --   both are "stuck" on Android Version 7.0   -- can I upgrade these phones?  (I need Version 10 or higher)   or are these phones too old, and that is why I can't get any new update?

Questions

 • Phone & Device Upgrades

81

1

0

Accepted Solution

Official Solution

New building, little to no AT&T coverage

We just moved in to a new building in zip code 46033. Our employees with AT&T wireless are getting little or no signal inside the building (even though it's a normal steel and glass office building). Is there anything that can be done about this?

Questions

 • Network Coverage

109

3

Accepted Solution

Official Solution

No instruction for sending back iPhone 12 Pro Max Trade-In

I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.

Questions

 • Wireless Account

182

3

0

Accepted Solution

Official Solution

Drive Mode Addition - Baby in the car

Not sure if this has been done or not, but would it be possible to add a feature to the Drive Mode app that shoots you a text when you get out of your car? Something to remind you about your baby in the car so people don’t forget their baby in a hot car.

Questions

 • Device Features

39

1

0

Accepted Solution

Official Solution

Is there a way I can use my Netgear router for wifi?

Is there a way I can use my Netgear router for wifi instead of the AT&T. If so what is the best set up

Questions

 • AT&T Internet Equipment

381

2

0

Accepted Solution

Official Solution

I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

101

1

0

Accepted Solution

Official Solution

My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

 • Apple

45

3

0

Accepted Solution

Official Solution

Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

Questions

 • Phone & Device Upgrades

105

1

0

Accepted Solution

Official Solution

Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

499

12

0

Accepted Solution

Official Solution

Phone not sending picture messages.

Texts are going through fine, pictures are not. I have an S10 Plus. I have already done a network reset and a soft reset, as well as toggling data on/off following steps provided on this page: https://thedroidguy.com/samsung-galaxy-s10-plus-cant-send-mms-1099695#:~:text=Toggle%20mobile%20data%20Off

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

5

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.