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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

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141

5

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back call log

I need a call log for 8/2020 the representative says I can get one from a corporate store but the one I called says no. I need this log for court how would I get it?

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291

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Using Prepaid Account Balance as Payment

I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d

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247

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If I already subscribe to the Prepaid Unlimited Plus plan, do I need additional add-on to use data in Mexico?

I am traveling to Mexico in a couple of weeks and just want to be sure I can use my Prepaid Unlimited Plus plan while I’m there. Do I need to to purchase an International add-on? Thanks in advance - Matt

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404

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Pre-paid data plan in Puerto Rico

Will a pre-paid data plan work in Puerto Rico (after the sale to Liberty)?

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479

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Need access to call log.

My att prepaid phone went swimming and got toasted. So I bought a new phone and switched over the sim card. Unfortunately, I lost my contact list, call log, text messages and other important information to my old phone. There must be some way that I can retrieve the call log since my number is the

Questions

133

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The ATT WiFi calling service supports international roaming

When roaming internationally on ATT Wi-fi Calling, will I be charged for incoming calls? As of right now, I am traveling to Republic of Ireland on an AT&T Prepaid Elite Unlimited plan. I have put my phone in airplane mode since I haven't purchased any international day passes. My cell phone ca

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56

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How to keep the phone number after disabling ATT wireless

I'm traveling outside the country for 6 months and I want to discontinue ATT wireless. How do I keep the number so I can activate the same number after I return back?

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87

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$2 daily prepaid plan

Is the $2 daily prepaid plan still available from ATT? need it for emergency only for my 95 yr old mother

Questions

3.5K

3

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LG K10 and LG K20 -- Can't upgrade the Operating System?

I have an LG K10   and LG K20   --   both are "stuck" on Android Version 7.0   -- can I upgrade these phones?  (I need Version 10 or higher)   or are these phones too old, and that is why I can't get any new update?

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122

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Change sim card

Am purchasing an unlocked Galaxy S10 and currently have a Galaxy S8. I want to keep my AT&T service, however they want a very high price for a new S10 and I am saving 300$ ordering a new one online. Do I extract the sim card from my S8 and put it in the new S10, or go to an AT&T store and have them

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150

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E-mail notice that my NOKIA LUMIA 1020 phones will stop working

I received a fearful e-mail a couple of days ago saying that my NOKIA LUMIA 1020 phones would not be compatible once 3G went away, which according to the e-mail will be "soon."   First, it looks like 3G going way is over a year away; is that not true?   Is it really true that the NOKIA Lumia 1020 wo

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189

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

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113

1

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Note 10 plus Android 10

I have a note 10 plus with android 9 I have read that att have been pushing android 10 update My friends have it but every time I run check update I get nothing, up to date

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142

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Bring my own device and keep my current plan

If I pay off the balance of my current installment Agreement with AT&T for my current phone, can I bring a different unlocked phone to my account to replace my current phone and keep A) My same plan: and B) My same phone number?I understand there is a $30 activation fee.

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147

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Need a supervisor to fix problem with activation

I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th

Questions

121

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Repaired phone trade in

My iPhones back glass is cracked. The place I wanted to go will repair it but it won’t have the apple logo on it. Wondering if when I turn it in for an upgrade if I will get the full trade in value for it?

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92

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I got my trade in back after I went to ship it

I went to staples to trade in the phone and today I received it back I turned the device into staples about two weeks ago and the returned it ? In the same packaging I received to use to trade device in I’m confused on what should I do with it now??

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21

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Where did my pre pay money go?

I travel to the US twice a year and need to keep a constant phone number so friends know it's me calling them.  (Quite a few of my friends quite rightly won't answer calls from numbers they dont recognise.)I was recomended to use a Go-phone account. Last November I started the Go-phone account, topp

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1.6K

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Need to cancel autopay plan on ATnT Mobile prepaid but not able to sign into account

Hi Team,I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i current

Questions

79

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