Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

9K

8

0

Accepted Solution

Official Solution

Phone not sending picture messages.

Texts are going through fine, pictures are not. I have an S10 Plus. I have already done a network reset and a soft reset, as well as toggling data on/off following steps provided on this page: https://thedroidguy.com/samsung-galaxy-s10-plus-cant-send-mms-1099695#:~:text=Toggle%20mobile%20data%20Off

Questions

1.6K

5

0

Accepted Solution

Official Solution

Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl

Questions

3.7K

20

0

Accepted Solution

Official Solution

AT&T Unlocked S7 Won't Update

My Galaxy S7 is on the August update of last year. I've tried taking it to Best Buy to get flashed but they no longer offer that service. It is AT&T unlocked and running on Cricket. Would getting an update be as simple as just inserting an AT&T sim?

Questions

432

1

0

0

Accepted Solution

Official Solution

My phone number isn't active

My phone numbers not active and it's a cricket number. My phone shows there to be another Samsung device connected to mine

Questions

455

1

Accepted Solution

Official Solution

My mom can sign into att app and read my messages and she’s reading them through her phone without my permission, how?

My mom says she signs into att app and she’s not the account holder and she told me she can read mine and my boyfriends messages word for word is this possible and if so then how? I’m 20 years old and it’s invading my privacy.

Questions

5.2K

11

0

Accepted Solution

Official Solution

Finding location of our android phone using my iPhone

I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!

Questions

704

3

Accepted Solution

Official Solution

Unlocking my phone

Hey I have a quick question if I unlock my phone (samsung) will I still be able to use at&t in the future or still be able to use it now

Questions

99

1

0

Accepted Solution

Official Solution

Phone Update Issue

My Samsung 9+ phone had an ATT update today and now my Samsung Notes application is not working.

Questions

78

2

0

Accepted Solution

Official Solution

Refurbished status of my phone

Hi, I am trying to get into ATT and checking for phones online and would like to trade in my current Samsung phone. How can I check myself f my phone is refurbished or not without going to ATT store.

Questions

109

1

0

Accepted Solution

Official Solution

cell booster

Just received a new phone, from AT&T and half the time I have to go outside And am paying an extra 10.00 a month? I have never had this problem before 😒 am just so flustered. Personally I'd like to go through another company but my best friend has no problems and am on he's contact, then I hear

Questions

48

1

0

Accepted Solution

Official Solution

The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

Questions

67

1

0

Accepted Solution

Official Solution

Can I put an active at&t wireless sim card into an old phone?

My sister broke her phone, and my family was thinking about giving her my old one. It's is the same phone my sister broke, and the same type of wireless plan I had originally had on it. We do not know if it's possible to switch to a different plan on it, and we do not know if it will charge us eithe

Questions

44

1

0

Accepted Solution

Official Solution

Dual SIM

Do any of the Android phones have a dual SIM?

Questions

138

2

0

Accepted Solution

Official Solution

S9 Pic says delivered but not received on other end

Samsung Galaxy S9 all up to date. I've tried everything (even samsung tech support) except my last resort of doing a hard reset. This issue is fairly new within only a couple weeks. Everything looks fine on my end but my friends and family are not receiving any of my pictures. AT&T is my carrier

Questions

89

2

0

Accepted Solution

Official Solution

Someone is accessing my voicemail

I've been getting weird phone calls all day. spaced out about an hour or so. i never answer calls from anyone I don't know. Anyways after the 4th call from a different number a voicemail came up. I immediately clicked on my voicemail and entered my password but it tells me someone on a different dev

Questions

371

1

0

Accepted Solution

Official Solution

Switching devices

I'm currently using a Samsung s21 ultra on our post paid account with 5g. I also own an iPhone 11 pro.  Can I just move my sim card from one phone to another and the system will update? 

Questions

58

1

0

Accepted Solution

Official Solution

Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

85

1

0

Accepted Solution

Official Solution

Trade In Possible on Next 24?

Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down.    I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t

Questions

1.1K

5

0

0

Accepted Solution

Official Solution

Galaxy J3 6 WiFi dropping

I just got phone yesterday Galaxy J3 6 WiFi dropping constantly. Do I need to change it in for different phone or is it fixable

Questions

5.4K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.