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I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha
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Wireless Billing
My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight
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More AT&T PREPAID Discussions
Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score
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Wireless Account
My ordered was canceled this past Friday and I was told my money would be back yesterday on Monday or Tuesday which would be the latest and its Tuesday already.
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Wireless Billing
Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS! We are international students, and appli
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Wireless Account
Is there anyway to contact ONE person at AT&T to get a refund for a canceled account that I over paid? My past experience trying to do this resulted in getting transferred to 15 different people repeating the same info to each and 3 hours later gave up because it was getting me nowhere! I don't
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Wireless Account
I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa
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Wireless Billing
I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected. When I try to log into the prepaid account, the site says I no longer have a registered account. I tried calling prepaid customer service, but they said tha
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Account & Usage
I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was
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More AT&T PREPAID Discussions
Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline! I started an AT&T Prepaid service on Fri March 4 in Brentw
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Account & Usage
I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,
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Apple
Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth
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Watching HBO Max
This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the
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Wireless Account
July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I nee
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Wireless Billing
The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll
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Wireless Account
1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri
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AT&T Internet Equipment
Hello, There was an internet price increase on my May bill. So, I went online to check other options. I found an option that offered a $25/month discount for the Internet 24 plan. My next bill did not reflect this discount so I called and chatted with AT&T reps. They told me I would receive an e
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AT&T Internet Plans
Hi,I went on vacation in USA for two weeks. I bought a prepaid AT&T simcard availed the 45usd plan.The salesman said that I just need to simply remove it from my phone when I leave USA to deactivate it. I was out of USA for two weeks now and is not using the prepaid simcard sinceI left.to my surpris
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More AT&T PREPAID Discussions
I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore
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Wireless Account
I returned a phone that I purchased within the 14 days but I am now receiving a bill for the phone of 800 and some dollars
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Wireless Billing