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Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

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71

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Integrated Solutions Expert Fail

ATT - what a nightmare since the jump. The “Expert” (William) came to my house with the fiber repair tech at my original home. All the promises if we changed our wireless lines from Verizon to ATT, the bill would be $100 cheaper a month. I should have never made that switched. First, I

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41

4

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Complaint

I need someone over a DM to help me file a complaint. This is an on going problem and is costing me a lot of money. I have made inquiries and his employees, not one, but multiple, have email and called him over this issue. The last time I spoke, in person, to an in store manager was on 12/30/23. The

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42

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Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

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88

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No pro rata of charges

Not a question, more like a warning to anyone reading this: I transferred my numbers away from AT&T to T-Mobile on the first day of the billing cycle and AT&T charged me for the full month's charges ($127.35), citing an AT&T billing policy that there is no pro rata of charges when ther

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140

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Submit final version bill to att.

I had an in home visit from an AT&T agent because I was getting WiFi. He added a mobile plan and gave me a new phone with a trade in, but I told him I still owed money on the phone from Verizon. He told me no problem and AT&T will buy the phone from them. Now I got a bill from Verizon for th

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116

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WIFI !!! Dodge or AT&T owe Ram owners service, refund, or an explanation !

Seriously we pay extra for the wifi packages in our trucks. The wifi worked when I bought my '21 Ram 1500 Big Horn in March of '21. Now for the last year plus my truck is suddenly incompatible! I want my wifi availability or money back for the upgrade package. AT&T I'm looking at you because my

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774

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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204

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Getting over

I had a past due balance ,, they combined it with my new bill … fast forward new bill is not past due yet paid past due balance but because they suspended the account total had to be paid ! That’s a complete rip off why can’t service be restored if past due balance is paid ! Then on top off that I c

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121

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Loaner phone

Let me start at the beginning. I go into the AT&T store with a iPhone 13 Pro. My app says I get a free upgrade with trade in. The manager rings me up and we notice a small crack that got through the protector. He tells me “no they won’t charge you just might add money to the total left over”. I

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266

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Track a return that was done through Corporate Accts Program between AT&T and UPS

In late Aug 2020, we got gigabit internet. A smart wifi extender was added to installation because the installer thought we needed it but it didn't work properly with our router. We called AT&T and were told to bring it to UPS (9/10/2020) - Per the AT&T Equipt Return Agreement under the Corp

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88

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Salesperson at AT&T lied about my switching process

I recently switched from AT&T prepaid to a monthly plan. I asked what needed to be done on my part and he said once he finished, everything would be set. This morning i just got a notification from my bank saying the AutoPay for my prepaid account was just charged. I specifically asked about bil

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79

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TRADE IN ALLOWANCE

I traded in my Galaxy Note for my S23 Ultra. I was supposed to get a $800 allowance. How long does it take for this to appear on my account?

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51

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Internet / refund question

I had no internet for five days, friday through Tuesday, I called for a technician to fix my issue and was resolved on Wednesday. I was not charged since it wasn't an inside home problem. The technician told me to contact At&t about getting a refund or discount on my bill since I didn't have int

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28

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Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

1.6K

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Credits for Internet Outage

Hi, there was an internet outage starting from July 3 and was not resolved until July 7. I had had trouble getting updates/estimated time during the outage and it had caused a lot of inconvenience. We had to use mobile hotspot for days which cost a lot of data usage. I called multiple times and an a

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827

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What is does compensation for your time mean to you???

I have spent over 16 hours trying to sign up to ATT and then get the billing and promotions corrected. I initially called Dec 31, 2023 and was told today that I would actually be given the promotions that I was told I would get when I signed up.  I was told that I would be compensated for my t

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129

35

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How can att take my elderly mothers money without consent or authorization

My mom canceled her phone bill because we took her on me and my husband's phone plan, because she couldn't afford it. We set up a payment plan to take care of the reaming balanced owed. How can they just take the full remaining balance out of her checking account and over draft her account? There wa

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46

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3G sunset, prepaid appeasement refund

I've been using AT&T Prepaid for years, completely happy. Now, with the 3G sunset, our AT&T microcell no longer works and we have NO coverage in our area.  I've been on the phone (landline) with AT&T for the last five days; spoke to over a dozen agents, who all tried to find a solu

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107

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Refund

My ordered was canceled this past Friday and I was told my money would be back yesterday on Monday or Tuesday which would be the latest and its Tuesday already.

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1.8K

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