I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

My ordered was canceled this past Friday and I was told my money would be back yesterday on Monday or Tuesday which would be the latest and its Tuesday already.

Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS! We are international students, and appli

Is there anyway to contact ONE person at AT&T to get a refund for a canceled account that I over paid? My past experience trying to do this resulted in getting transferred to 15 different people repeating the same info to each and 3 hours later gave up because it was getting me nowhere! I don't

I was promised by “in home expert” who sold me AT&T phone service that my phones were free. I traded in my existing iPhone . I have been charged equipment fees since day one & AT&T says they have no record of a trade in from me. After a month of me contacting AT& T about this they sa

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

I rarely use my phone. I pay $100/yr and roll it over. I have close to a $250 balance. I just moved here. The service is very bad and sporadic. I went for a week without any service at home and once drove 20 miles one way then back stopping often but still couldn't get service. I am elderly and was

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

I have been on the phone with ATT trying to clear up my so called "upgrade" no less than 8 hours since about July. Upgrade all began at Costco, prior to my trip to Mexico for a short vaca. During my trip, my new iPhone 13 dies, apparently there was a hardware issue that APPLE support could not fix,

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I nee

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Hello, There was an internet price increase on my May bill.  So, I went online to check other options.  I found an option that offered a $25/month discount for the Internet 24 plan.  My next bill did not reflect this discount so I called and chatted with AT&T reps.  They told me I would receive an e

Hi,I went on vacation in USA for two weeks. I bought a prepaid AT&T simcard availed the 45usd plan.The salesman said that I just need to simply remove it from my phone when I leave USA to deactivate it. I was out of USA for two weeks now and is not using the prepaid simcard sinceI left.to my surpris

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

I returned a phone that I purchased within the 14 days but I am now receiving a bill for the phone of 800 and some dollars