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Internet Outage

I am currently experiencing an Internet Outage at my home. I have checked my router and all the wiring to make sure the router is working (all lights are turned on and green) and that my wires are not cut/broken (they are not) I also switched cables to make sure the cables are not at fault. (no cabl

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One of my Wi-Fi networks disappeared after short power outage

After a short power outage, one of my networks disappeared, the 5G network is still there, yet the one without 5G is not. I need the non-5G network as it sometimes requires too much power, therefore it takes a long time to buffer/load on my phone and other devices; as well as the 5G network not show

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1.6K

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Internet outage

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

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163

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My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

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55

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DSL Service is Flapping

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

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392

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Frequent Packet Loss for THE PAST THREE MONTHS!!

I have been through the ringer. About 3 months ago now I started experiencing occasional lag spikes, occurring about once every 15 minutes. My PC is hardwired through an ethernet cable. The cable is 75 ft, though the PC is only about 35 ft from the router. I have never had this sort of issue before,

Questions

1.2K

5

Fiber line cut again!

Fiber line from the connection box to the house has been cut again by the neighbor's lawn contractors. I do not believe the company buying the line is going deep enough. How do we get this resolved? Have asked ATT for conduit with the response "we don't do that". What can we do?

Questions

378

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Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

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1.4K

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Poweer outage cauded DVR to not be available until May 2015 firmware update

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

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471

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Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

184

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Downed line

There is at Att line down all the way across our front yard, in the road, and across our driveway. We've tried contacting you several days in a row, held on hold for hours, been transferred to multiple departments only to be told to call the very same number we've called in the first place to report

Questions

105

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

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205

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Service Interruption

I lose Internet service a few times a day, and sometimes I am in Zoom calls. I work from home, and am online with customers in some calls, and can't have these interruptions.  I have not experienced this loss of connection on a regular basis with Cox.  Is there something wrong with my fib

Questions

58

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AT&T Providing Relief for Californians Affected by Power Shut Offs

We continue to work with the power companies in California to keep our customers connected during this event.   We are closely monitoring our network and are aware service may be affected for some customers in affected areas. Our teams are deploying resources throughout the state, including bringing

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1.2K

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Internet Outage

No internet service

Questions

85

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how to report a celluar tower outage

I live in a remote area but usually have good cell service. However, over the last couple of days, it has been around one bar or drops to No Service.     So I can't make phone calls. How can I report the outage on line?  I have satellite internet so can get online but c

Questions

3.3K

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NO INTERNET for 7 days now and HORRIBLE internet for the past 2-3 Months with NO END IN SIGHT!

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

Questions

188

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Internet services

I’ve had internet through At&t for a little over a month and it’s been nothing but constant problems, I’ve had multiple technicians come out to fix connectivity problems I have with the internet. Then the problem is fixed for about a day and it just starts all over again. So far worst service I’

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62

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Cell to landline works but landline to cell doesn’t work

My hubby can call his dads landline, but wen dad calls hubby’s cell it says it can’t connect or unavailable. Yet dad can call my cell and others n we can call him. No one is blocked, do not disturb, forwarded as far as we can see. It was working fine before a few days ago n now nothing.

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195

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Credit Request for Service outage

My DSL service was down from 20 March till 5 April due to a network issue. Where can I request a credit on my bill?

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32

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