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How to restore suspended service?

hi my service was suspended and when i talked to collections she said i could pay a different price from the past due. forgot was it was called but i got off work and now i cant call due to them being closed. if i go into a store will they see that same info? i cant do anything without my phone sig

Questions

689

3

0

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Moved overseas, upgraded Prepaid account to Unlimited International, "Phones not registered on a network, only emergency calls"

I just moved to New Zealand, I didnt think i would need my Prepaid Phone so i didnt bother to upgrade to an International plan before leaving the States. That is not the case, just about every account i need access to is requested a PIN be sent to my cell# (702 area number) to verify it is me. It ha

Questions

62

3

0

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Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

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1.5K

8

0

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Need Help With PREPAID Roaming in Korea

Hi, I found out through another post I made that prepaid subscriptions don’t have roaming in Korea. I can’t sign in to my AT&T account because I can’t get the verification code text to sign in, nor can I make any calls or use live chat. I really need help with figuring out my b

Questions

2.6K

10

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Recently upgraded my internet to fiber and now cannot connect to PS4

To be clear, I have tried EVERYTHING. I used your troubleshooting guide, I restarted the router, I manually connected and input my settings. I don’t have a LAN and have to connect with wifi. I had a similar problem when I first got AT&T but I did eventually get it to work. Not this time. The int

Questions

527

2

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WIFI Calls and Text

Does the $300/yr plan allow for WIFI calls and text? It appears that ATT shut it off after I signed up and paid.

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68

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0

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Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

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63

1

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Closed

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

276

6

0

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Closed

Dropped Calls, and “NO SERVICE” in an area that used to have GREAT signal

I’ve complained about this “No Service” issue before, back on June 28, someone from AT&T contacted me, I let them know the situation in detail, and of course, I never heard back.  Seems to be a growing trend that the bigger the company gets, the more likely they tend to just brush off customer issue

Questions

140

1

0

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Closed

Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

924

24

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Neighbors have att internet but I cannot get it

I built two new houses on the same property as my current house that has att internet but att is saying I cannot get internet at those addresses even though I have internet at the current house and it is further from the main hub than the new addresses. The property is a triangle and because of that

Questions

390

4

0

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Lines Down in Yard

The Nor'easter of last weekend brought down my internet and the phone lines in my yard. I have tried calling customer service and risk management. The AI assistant determines that I have a wireless account with one of you associated companies and hangs up on me.  I need help.  There's ove

Questions

312

1

0

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New construction not in AT&T system

I tried to sign up for AT&T internet and TV but they said they don’t have my address in there system. I have cable from AT&T right to my house and the provide service to the rest of the development.  The only answer I got from AT&T was “sorry not available “.  I would think th

Questions

116

3

0

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Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

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938

7

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AT&T Prepaid Turbo Hotspot 2

I purchased my hotspot from Walmart yesterday, set it up online, had connection for roughly 12 or so hours give or take, and now I'm not getting any bars. I haven't changed location or anything, but it's still not connected to service. Why can't I use my hotspot anymore?

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57

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FIBER MAPPING MISMATCH: Not available at my home despite positive results on https://www.att.com/internet/fiber/coverage-map/

I moved to my current home after verifying with ATT that Fiber is available here via https://www.att.com/internet/fiber/coverage-map/. Two separate techs have come out to attempt to install fiber. They fail, indicating that the hardware to actually connect my house to Fiber is on the other side of t

Questions

151

2

0

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MicroCell - works one week and then I get "activation error"

I received a MicroCell (DPH-154) last week.  I went through the activation process, received my confirmation email, and everything seemed to be working well.  This week, I received a text an email stating that the address does not match the GPS information (Error Code 102).I check out the device and

Questions

2.9K

5

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Network Provider Locked - SIM locked

Good day, I am from another country and bought an Apple 13 Pro on Amazon. I accidently bought a Network provider locked (AT&T network) phone and now I have a locked SIM and have no network in my country.  I am struggling to get in contact with an agent as I can't dial your provided num

Questions

164

5

0

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Replacement for 3G MicroCell

For years I had a 3G MicroCell that hooked into my internet; I got it because my calls drop here at my apartment without it. The signal is so bad here I get only one bar, even outside my apartment, and nearly every call drops or at best, the call is peppered with many 3-second drops in audio or some

Questions

309

2

0

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Cannot log into account to cancel my service

I recently got a last minute deployment and need to cancel my service and have my phone unlocked so that I can buy a local line and talk to my family. Every time I to log into my account it says "An error occurred while processing your request." I have tried using different browsers and they all dir

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