
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I have never seen anything like it. Started my subscription with At&t last year, got 3 free months of HBO at the start. I'm not a big fan of HBO, so I cancelled the free-view prior to the end date. However, since that time I am charged EVERY. SINGLE. MONTH. for this service that I do not receive.
Questions
•
U-verse TV Account
I’ll be willing to take it out of your hands
Questions
•
Account Features
How can AT&T send out a notification that your have free HBO Max and then turn around and say that you don’t? Why send out an offer that you aren’t going to honor? Sounds like fraud?
Questions
•
Tones, Games, Videos, More...
Hello, I have two wireless AT&T Unlimited phone accounts, and have been successfully streaming HBO Go (using the old DirecTV Now connection) for at least a year. Today, I attempted to set up a new streaming player (a Roku Premiere + unit, like all my others) on a new TV, and when I went to "activat
Questions
•
Account Features
I have followed through on the "canned" suggestions by the ATT reps to uninstall, clear cache, power down, power back on etc. Still did not work. Went to HBO Max through ATT weblink, logged in under provider, it recognized my ID, went to select the show i was watching on sunday, only to circle b
Questions
•
Watching HBO Max
Hello, I have received an email from AT&T instructing me I have HBO Max with my wireless plan. Where I have tried to log in several times unsuccessfully trying to link my AT&T account to the HBO Max. So I decided to call AT&T where the guy acted Like I was Faking the email. When I legiti
Questions
•
HBO Max Login & Installation
I accidentally made my friend's HBO Max service provider my att wireless account. I wanted to unlink it and make my own HBO Max account for my family to use but cannot find a way to unlink the service provider on either end. I have looked through a lot of forums going through both HBO and att and th
Questions
•
Account Features
I have the internet 1000 which was confirmed multiple times by various AT&T representatives includes HBO Max. However I have tried everything and everytime it states can not verify subscription. I do not need a screen shot or copy from HBO help as so many times that has been posted before
Questions
•
HBO Max Login & Installation
I am trying to login to HBO Go on a new device with my AT&T credentials to use my HBO service that I have been receiving as part of my unlimited service. Everytime I go to login, it says that it is not part of my AT&T watch package. I never signed up for AT&T Watch service, so I am no
Questions
•
Account Features
One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.
Questions
•
Account Features
I have U200. I just want to add HBO and not upgrade the package I have. Very happy with U200 and don't want to pay more but just for HBO. Is that possible?
Questions
•
Watching U-verse TV
Closed
I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago
Questions
•
AT&T Fiber Installation
I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho
Questions
•
AT&T Fiber Account
I have the Unlimited Elite Plan with free HBO, when I log into Watch TV app or HBO Go I get an error. I have tried my same login I use for the AT&T app. It fails every time. What to do?
Questions
•
Account Features
I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have
Questions
•
Account Features
If I pay for HBO on my directv service (for in-home TV), do I get an HBO APP that i can put onto my APPLE TV at no additional charge? If so, what is the name of it, and how do I access it? (I used to have this, but I think something has changed)
Questions
•
Watching HBO Max
I'm trying to activate hob max and I can't seem to figure out how?
Questions
•
HBO Max Login & Installation
I changed my wireless plan to the Elite level about a month and a half ago which includes HBO Max. The day I switched I was able to login into HBO Max and it's been working great until about 4 days ago when everything just stopped working on all my devices including PC, Iphone 12 pro, and TV.
Questions
•
HBO Max Login & Installation
I have the Unlimited Elite plan, and have been trying on and off for the past 6 months to get access to HBO Max, but just can't get in. It keeps giving me an error. I have been on support with ATT several times, and they keep bouncing me around on an endless loop. Any ideas? There is
Questions
•
HBO Max Login & Installation
Hi:I have an AT&T wireless unlimited data account for my cell phone, and Comcast / Xfinity TV.Is there a way to get HBO Go or some other HBO plan free on my iPhone and if so, how? (I've seen some past questions like this, but am confused.)Thank you!
Questions
•
Account Features