Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (409)

Relevance
'Sponsored Data' with AT&T Now app, using my hotspot on a Roku failed. It Def counts against my 8gb, I ran out of data on 4 hours.

I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay

Questions

 • Plans & Features

89

2

0

At&T Galaxy s5 Wi-Fi hotspot

Does any one know if wifi hotspot on at&t GALAXY S5 (sm-G900A) works if using sim from another carrier like t-mobile.

Questions

 • Android

2.4K

4

0

0

moto 8 g power- no mobile data

got a moto 8g power few months ago. everything worked marvelously... until i gave att my new imei#.. was trying to do a hotspot, so called 611 and gave them the new imei, only to be told afterwards that my current plan doesnt allow. ever since then, i cant use mobile data or send pics. have exhauste

Questions

 • Other Phones & Devices

680

1

0

ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

Questions

 • Other Phones & Devices

200

3

0

Mobile throttling

I understand after I use my (supposed to be 22gb but is now 15gb) my data is supposed to be slowed down.. but my absolute fastest rates of speed hardly exceed 10Mb/s when I have the high speed and when it slows down I am getting .01Mb/s.. I do not live in a congested town at all and I near a cell to

Questions

 • Network Coverage

305

6

0

0

New Family Plan

HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.

Questions

 • Account Features

37

2

0

Mobile hotspot data goes against main mobile data plan

We have an unlimited plan with each line having an additional 15gb of mobile hotspot data. After turning on mobile hotpspot on the phone, connecting a device to the mobile hotspot the data is logged against the mobile data plan and not the 15gb mobile hotspot data.ATT Customer service said the solu

Questions

 • Wireless Account

289

2

0

Can someone explain the 100G hot spot plan?

I understand there is a new 100G plan for $55. i want a modern 5G hotspot. I have an old hot spot with a grandfathered  plan that included a home phone and 100G of internet. i also got some add on benefit of 50G for being a directv.com customer also.  So together I have 150G. would I

Questions

 • Other Phones & Devices

127

4

0

Balance Due Page Not Adjusted With ACP Discount

A few days ago I was approved for ACP, on the very day my prepaid account was to be renewed. My account showed I owed $55 instead of $25 (although I am actually on tribal land...). I called AT&T. After waiting an hour for a human being, a very good customer representative helped me renew the acc

Questions

 • Wireless Billing

365

4

AT&T HotSpot Issues

For the past couple of years, my family has been using an AT&T Hotspot for our internet. It worked like a charm with no problems until June. Since then, we've kept having to reset our device after using a certain amount of data within the span of a few hours. If only one of us is using it, it cr

Questions

 • Data & Messaging Features, Internet Tethering

336

13

0

International Travel with the Nighthawk 5G Mobile Hotspot Pro (wifi 6)

Are there international options for my new mobile hotspot? When I try to look at International options it says there are none available for my device.  I travel Internationally (Asia, UK, EU, etc) quite frequently and wanted to be able to use this on the road.  :-(

Questions

 • Data & Messaging Features, Internet Tethering

596

3

0

Connecting DirecTV to Internet

I have recently had DirecTV installed in my home. Genie Gen 3 receiver, plus three minis, and a wireless video bridge. At the same time I have contracted with AT&T for cell phone service with two smart phones. Also purchased a hotspot ZTE AT&T velocity. My question is; can my DirecTV be connected to

Questions

 • AT&T Internet Installation

749

1

0

0

Fiber Cable issue - No internet since Friday June 10 - affecting over 200 customers.

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a St

Questions

 • AT&T Fiber Account

122

1

0

Steam Saver on/off toggle option missing on my prepaid account

I have a ATT prepaid account running on a net gear mobile hotspot. I followed the ATT instructions to turn off stream saver but do not have the toggle on/off option on my screen.  I’ve seen that several others have had the same issue and needed ATT tech support to enable the stream saver toggl

Questions

 • Account Features

84

3

0

Turbo Hotspot 2 in Mexico

Anyone else having problems getting the Turbo Hotspot 2 to work in Mexico? If I move the SIM to an unlocked phone it works but not in the Turbo Hotspot 2.  It did work OK in the  US.

Questions

 • Other Phones & Devices

167

4

0

Ford F150 Hotspot not working

I have a 2022 F 150. Went to att using ford pass app and app does not recognized VIn number. Took vehicle to dealership. They say att problem. Took it to Att and they say ford problem. Called customer service for att car connect x 4 and all they say is vehicle vin is not showing in system and that

Questions

 • Other Phones & Devices

315

1

0

Mobile Hotspot Sign-In to Network "Error"

This began approximately 1 1/2 months ago where all of a sudden my device that was connected to my cell phone's mobile hotspot would all of a sudden stop working and a notification would appear at the top saying Sign into "network name". When I click on the notification it takes me to what appears

Questions

 • Account & Usage

459

4

0

Netgear Aircard 770S doesn't work with new AT&T Sim Cards

I have a Netgear Aircard A770S, during the pandemic the account wasn't used for 2 years so AT&T deleted the MyGoPhone account. The unit powers up just fine and says "Registration Error SIM not provisioned - MM#2".  Called customer service and they explained the account had been deleted due

Questions

 • Other Phones & Devices

237

5

0

How to find the best possible internet solution for WFH? Area code 65742, rural-ish MO.

Trying to help my parents find a faster option than their current AT&T Internet25 plan which is fine if only one or the other of them are at home. But most often they are both working at home at same time, both needing to do high email volume, MS Teams calls, and VOIP phone calls.  Our fam

Questions

 • AT&T Internet Plans

48

1

0

Hotspot in rural area?

Hello,  I am pretty new to the ability of smart phones other than make a call/answer a call. I keep reading an seeing the word hotspot and someone somewhere at sometime said I could use a hotspot on our computers for internet service. Presently we have excede and use the speed up within 1-2 days. I

Questions

 • Android

1.1K

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.