My SIM card is active but I have no service

I purchased new iPhone 14s for my daughter and myself on March 24, 2023, at the Apple Store in Southpark (Charlotte, NC). Both phones had trade in values; my phone, an iPhone 12 Pro had a trade in value of $800 and her phone, an iPhone XS, had a trafe in value of $350. Neither of these values are re

I was in Walmart and one of the att sales reps approached us. He informed us of a trade in promotion they were offering. I told him what kind of phones we had and he said that we were qualified to receive free samsung phones and he said that he could keep our monthly statement the same as it was my

So earlier this week I ported my number to ATT and activated my new phone. I have not been receiving texts for 2FA, verification codes, or any other short code messages. I have read through numerous discussion forums. Called customer support. And tried the various solutions proposed in previous fo

I entered into the Wentzville AT&T store located at 1955 Wentzville Parkway to upgrade to an iPhone 15. The "Retail Sales Consultant" Suriyo Vanmalaithong was very eager to assist. He represented that my current iPhone would have a trade-in value. He asked what model it was and we both simultane

i have over 10 lines wit at&t and the phone that im taking overseas will not allow me to use my phone1 im departing from my state in less than 10 days and will be in another country rhat i cant disclose. i made sure the phone was paid off before i had military send me a sim card! please help, i

I've been trying to unlock my iphone for more than two weeks now and all I got is something wrong. Told to wait for a few minutes and try again. Did it the whole day and still I got the same response. Why? Why won't they unlock my phone.when it is already unlock eligible?

I switched from AT&T to t-mobile. Now, I can’t receive calls from other AT&T subscribers.  Non AT&T subscribers do not have this problem.  Any AT&T client who calls me gets a message “message us 0v L1”

Two of us on the same AT&T plan are going to Australia for a month. Does it make more sense to purchase the International Day Pass each day for 10 days for a total of $15 with a cap of 10 days, so $150, or to purchase the AT&T International calling plan for $15 a month for each phone (total

My friend wanted a phone I got one on my att account then he wouldn’t pay his share I couldn’t do it any more he won’t give me the phone back and att won’t block it so he has a free phone now and att won’t take that phone off my account I have to pay that line and the installatiments I need that pho

My phone is paid off, I went though the process and now have a reply from att, use the device unlock app, that app is not on my phone. I got a request number . What now?

My away at college daughter needed a phone upgrade so I ordered one to have delivered to her. Her apartment has a security gate that has codes for fedex ups usps but Fedex express states they do not have this code and that ATT has to supply it. I have updated delivery instructions with the code in t

Can I get unlock my phone purchased 2 days ago?

Is there a cost to convert my phone's sim card to esim?

I have a phone that I bought when I had att. I changed companies and I need to unlock the phone.

Now in UK using iPhone 14 Pro Max with the ATT International Plan. However, my phone will not connect to any UK mobile network (EE, Vodaphone etc). ATT website 'fix' suggestions were unhelpful.

We purchased a third-party cellular signal booster to support a medical alert device for my father. After setting up the booster to confirm it will generate a boosted signal strong enough for the device, I went to register the device (per FCC regulations) with AT&T. The only instructions I coul

My mother and I upgraded our phone to the new iPhone 15 Pro and Pro Max. I traded in my iPhone 13 Pro Max to receive a $1,000 credit. I received my new phone with a return shipping label for my trade-in. A few days later, my mother received her new iPhone 15 Pro with no return shipping label. We co

My aunt gave my daughter an old iPhone 7 from years ago!! It was paid off years ago and hasn’t been used in years. When requesting a carrier unlock it says: “We can’t unlock your device because it’s no longer active on an AT&T account. Resubmit your request and select No when asked, \"Do you ha

Ive been seeing online that other people with locked att phones have been able to get the one ui 6 update for their s23 ultra but when I try to do it it keeps saying software update interrupted, please try again in 24 hours. It has been saying this for months and I already have tried everything and