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"SIM Not Allowed MM#3" on Galaxy S8 After Recent Software Update

Greetings, I am using a Samsung Galaxy S8 which I purchased new from AT&T as well as the AT&T-provided SIM card. I have not made any modifications to the device, and it has not suffered any trauma. A few days ago, there was a software update. Since the update, I have found that I periodically get a

Questions

 • Android

44.7K

7

0

Accepted Solution

How do I port my Boost Mobile phone number to AT&T

Ok so I have a Galaxy A10e (android) and I want to transfer it's number to my Iphone 13. Please walk me step by step.

Questions

 • Apple

31

3

0

Accepted Solution

Official Solution

Can’t access my account

My phone was stolen about a week ago, and I’ve tried getting a new one but I had forgotten my 4 digit pin. I’ve tried all I could think of. And I am unable to receive a temporary pin as my phone number is the only one on the account. I’ve called AT&T customer service and have went to multiple st

Questions

 • Apple

27

1

0

Accepted Solution

Official Solution

Network locked SIM - Unlock phone

I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the co

Questions

 • Samsung

81

3

0

AT&T unlock code incorrect

I'm not AT&T customer (I use AT&T MVNO), and I got an AT&T Samsung A52 5G on eBay. I tried to unlock it through AT&T online portal, but it was telling me that they can't unlock it because it is active on somebody else account. I have no idea who is the previous account holder, the eB

Questions

 • Samsung

30

6

0

International Text - Not recieving texts from US while I'm in Korea

I have the international day plan, but I'm not receiving texts from everyone that is trying to send them to me. Do they need to add a country code to my phone number?

Questions

 • Android

26

3

0

spam texts about student loans. anyone else getting them?

2 in a week. marking as spam don't seem to stop them. pretty annoying. Student Alerts: Your loans are now pre-qualified for student loan forgiveness. Call now to enroll 866-758-1116 stop2stop

Questions

 • Android

984

7

0

email unlock confirmation never arrived

Hi, more than 3 days ago I requested to unlock my cell phone, the confirmation email never arrived, I am trying to unlock again after 24 hours and confirmation email never arrived. I NEED SUPPORT TO BE ABLE TO REQUEST THE UNLOCK. Thanks

Questions

 • Apple

313

12

0

Accepted Solution

Official Solution

Free Cell booster

We have 0 bars at our house a majority of the time and very rarely have 1 bar. We were just able to get internet service which helps for browsing the internet and texting however, Wi-Fi calling doesn't seem to be working on multiple devices. I see there is a new cell booster and wanted to see if thi

Questions

 • AT&T Cell Booster

132

7

0

Trade-in return confusion

We ordered 2 new iPhone 14s and opted to trade-in 2 iPhone 11s. Got a return kit for only one of the phones. So I called customer service, and they sent an email with the return label. The email was "ATT Direct Fulfillment Return Label for Order ######" Now the old phones are in transit, but they

Questions

 • Phone & Device Upgrades

25

1

0

Port transfer pin

I do not have service with AT&T, so I can access a transfer PIN number. Can you give me one manually

Questions

 • Apple

22

2

0

Accepted Solution

Official Solution

AT&T Device Unlock Help - Solutions & FAQS

Learn what you need to do to unlock your device and the requirements To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first.  Below you learn which set of keys you'll need before

Questions

 • Other Phones & Devices

141.3K

337

wifi calling not working on my s22 ultra

I am having a problem where when I play any online connected game my phone switches to mobile data which disconnects from my games. I tried turning off the setting that switches to mobile data when the wifi isn't working and that works but, then it doesn't turn wifi off when I leave the area so, I h

Questions

 • Samsung

285

12

unlocking my device

I have been trying to unlock my device for a couple of weeks now and I have still not received an unlock code and when I try to submit a new request it say I have a request already in process ..thats been over 3 weeks now..dont know what the problem might be but I'm pretty sure something wrong with

Questions

 • Apple

42

4

0

Accepted Solution

Official Solution

How to unlock my Samsung S22 ultra to use other country sim card?

I want to unlock my phone to be able to use Thai sim card. How can I be able to do that?

Questions

 • Samsung

41

1

0

Terms & Conditions Error: SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

I ordered two phones from an AT&T store. Everything looked fine until I saw a message "Before we can ship your order, please accept our terms and conditions." Doing so, I receive the above message. I tried the phone numbers from the two phones, and mine as the main account line. None work. Pleas

Questions

 • Other Phones & Devices

1.2K

12

0

when will i get the credit for returning my iphone

I returned an iPhone I purchased, but still don't see the credit for it, when should I expect that refund?

Questions

 • Apple

16

1

0

Closed

Bootloader unlock key

How do I get my bootloader unlock key for Calypso

Questions

 • Android

425

6

Closed

Misrepresentation/Taking Advantage of Seniors

I would appreciate any assistance/direction someone can give us with a stressful situation with selling ATT services and products that we’re absolutely misrepresented. We are are seniors, one disabled, moving into a new retirement community.  An ATT rep came to our home and asked what the tota

Questions

 • Other Phones & Devices

161

7

0

Accepted Solution

Official Solution

How do I disable 5g on my S21?

Title pretty much says it all. I had dial up through ATT for 8 years. Anytime I enter an area with 5g my phone becomes completely inoperable, with speeds and latency worse than dial up. Not a single app that requires mobile data works. Including email, banking, and internet.  I'm not

Questions

 • Samsung

1.9K

6

0

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