Hi, Any word on when the S6 versions will be updated to 5.1.1? I could use the battery improvements to last a work day without being connected to the charger. thanks,

I recently read somewhere that AT&T was discontinuing their Fiber 100. Supposedly the 100 customers such as myself would be upgraded to 300 and the 300 customers would upgrade to 500. I think this was supposed to take place this month sometime. Anyone heard of this or am I dreaming? If so is the

The firmware update process over wifi ends with an image of a broken Android and the text "Error" flashing on the screen for a second or two. All I can think to do right now is try a factory reset. Any suggestions?

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

i no longer have the mobile number that i linked to my gmail 2 step verification.

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Earlier this week I sent a payment to completely payoff my installment plan a few months early. Today I got an email for my next bill and if I check the breakdown it still shows a charge for the installment plan and my total due has not changed. The funny thing is, if I click into the installmen

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

I have an AT&T Radiant Max (the 4G version, no 5G capability). For how much longer will it continue to receive software updates?  Will the updates become less frequent over time?

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

My iPhone 4 has not received any notifications for software updates since iOS 7.1.2. I am normally connected to wi-fi. I have another iPhone 4s (Sprint Network) that I just updated to iOS 9 without any issue.  Any ideas why my iPhone 4 on AT&T network would not be receiving update notifications?

I hadn't been using my Galaxy S9+ for the past few months because of a bug I was waiting to be fixed.  It was powered off the whole time and I was using my old iPhone 6S in its place.  Yesterday, I powered on the S9+, factory reset it, and then checked for updates.  The phone does not detect any ava

I find the new picture slideshow distracting and irritating. The sudden light changes when the pictures change don't help. Is there a way to go back to the old plain blue screensaver?

I just purchased, from AT&T, two Samsung Galaxy A51 phones. Shortly after that, I heard that the Galaxy series of phones have a specific vulnerability around the MMS processing that could allow a bad actor to take over the phone. This vulnerability had apparently been going on since 2014 in all Ga

I am still running 4.4.2 and even though there weren't many changes, 4.4.4 just looks so much cleaner and stable. Other carriers got it before the new year and noe it is almost the end of Janurary! Are we gettin gour update any time soon? Or heck, even 5.0?

Can you please look at SUGAR LAND 4G and LTE SERVICE on Univeritly Blvd. It great by my House which is in Greatwood. Check this Address please (Edited to remove personal information). I literally lost service with AT&T. Even My Mom says the same thing. Im here to help. Thank You AT&T!!!

Its out now you may want to grab it before the afternoon traffic.

HI everyone, I'm from Argentina and I have and At&t Samsung S5 (G-900A) I need your help to update it to the latest version of android. But I have a Problem, the baseband version ends up in BOC4 and I read that I need PA5. I do not know how to update it since I have this issue,  I would really appre

I have an LG-E970. (I know next to nothing).  I think i need to update the version of Android the phone is running if i want to get many APPS.   The phone is currently saying it is non-compatible with many of the APPS i try to download from the PLAY STORE.  Going into settings and clicking the updat

my phone is a samsung note 9 unlocked but later today i cant updated my phone from android 9 to 10 can someone help me please?