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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

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Service Interruption

I lose Internet service a few times a day, and sometimes I am in Zoom calls. I work from home, and am online with customers in some calls, and can't have these interruptions.  I have not experienced this loss of connection on a regular basis with Cox.  Is there something wrong with my fib

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50

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Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

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72

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Internet Momentarily Disconnecting Multiple Times Per Day

Hello, For 3 days or so, my ATT internet has been momentarily dropping several times per day, causing me to face penalties in multiplayer video games for leaving mid game. It appears to occur regardless of time of day and thus I cannot plan around it. Is there any way to resolve this issue or get

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80

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Going on 6 days of no service

Internet and TV have been down for 6 days now. No estimate on return to service and I haven't seen any crews in my area.  Anyone have any luck getting someone local to provide an update? 

Questions

84

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How can I submit a complaint about mishandling an outage?

Hi, I have now been without internet for 102 hours. This outage was reported to ATT on 5/12 at 2pm and had an estimated time of completion of 6 hours. Once the 6 hours were up, it said within 24 hours and has never changed since. 24 hours has come and gone multiple times. If I reach out to customer

Questions

45

2

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No mobile data on 5Ge in 80027

My wife and I are both unable to get mobile data when in Louisville, CO. The phones (Galaxy s22 and s23+) show strong signal, connected to 5Ge. I can drive across the highway to Superior and receive data fine. Calls go through with good quality, but speedtest sits at "finding server". My kid

Questions

65

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AT&T Switch/Server 71.157.120.38 in Redmond, WA has been at 70%+ Packet loss for more than 24h

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to

Questions

274

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How to Report Wireless Outage?

I switched over to wireless home phone and internet last November on a family share plan with two cell phones.  Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t

Questions

2.8K

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Fiberoptic Hole

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

Questions

76

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iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

Questions

191

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Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

155

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DSL Service is Flapping

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

Questions

350

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Partial Outage?

I am in Los Angeles. I woke up today and noticed many websites are not loading. Even some parts of AT&T's site fail to load. On the website downdetector many people in Southern California are reporting similar issues. Does anyone know what is happening? Or when this will be resolved?

Questions

1.7K

35

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sbcglobal.net address - Missing past received emails

I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011

Questions

74

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DSL out for 30 days and extended more...

It's been 30 days without dsl internet.  I was told the service would be on by 1 pm yesterday, now it has been moved out to February 20th after talking to tech support.  This has been the fourth or fifth time this has been extended since  it started on midnight of January 16th.  

Questions

21

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Unlocked Samsung S21 quit working...can only text now

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

Questions

1.4K

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Im terrible at math but.........

Even though math was never my strongest subject..... I think I'm missing something here and would be completely grateful if somebody could maybe a explain what is going on here..... once again not only do I have intermittent service so in 21 days I've only been active online for 7 I had a credit on

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144

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DSL failed to connect ( Message ID NAD-3305): broadband communication down

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

Questions

470

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Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

Questions

1.4K

5

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