​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

I switched over to wireless home phone and internet last November on a family share plan with two cell phones.  Tonight (while I am at work) my wife informs me that she has no home phone service, internet or cell phone service (zip code 70722) and is even having problems texting me to inform me of t

My hubby can call his dads landline, but wen dad calls hubby’s cell it says it can’t connect or unavailable. Yet dad can call my cell and others n we can call him. No one is blocked, do not disturb, forwarded as far as we can see. It was working fine before a few days ago n now nothing.

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Bought a new unlocked S21 prior to the 3G shutdown. On March 7th it can't make or receive calls, though data still works.  Local AT&T store in the Florida Keys says I'm one of about 30 local people like this in the last couple of days, all with unlocked phones. Spent an hour with AT&T

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

I've had the AT&T DSL service (25Mb/s tier) for several years. It's been rock solid.  My significant other and I both work from home and have never been in danger of hitting the hard limits.  We previously had cable that promised some pretty substantial throughput (upwards of 10Gb/s)

In the past 6 days I encountered ongoing error messages " Arris NVG510 does not currently detect a DSL signal or is having problems connecting to Broadband Service." I have done every troubleshooting and diagnostic test ( too many to list here); yesterday I even reset the network adapter and the mod

I live in a remote area but usually have good cell service. However, over the last couple of days, it has been around one bar or drops to No Service.     So I can't make phone calls. How can I report the outage on line?  I have satellite internet so can get online but c

My mother was watching a recording on the DVR, and local power went out for a few moments and came back on. when she turned the STB and TV back on, she noticed that the dVR was not available. it took a little detective work, but when I allowed the network to apply the May 2015 firmware update, the D

I upgraded to Fiber on Monday.  Technician came out and everything was going fine.  When he was about finished, he discovered that there was an "outage that wasn't letting new fiber customers connect."  He said it would probably last 1-2 hours, and that I'd be able to restart the box, plug in the et

Hello, For 3 days or so, my ATT internet has been momentarily dropping several times per day, causing me to face penalties in multiplayer video games for leaving mid game. It appears to occur regardless of time of day and thus I cannot plan around it. Is there any way to resolve this issue or get

I have a problem with Fixed Wireless. For one thing is the difficulty in getting support for Fixed Wireless. But my immediate and ongoing issue is that daily midmorning, between 9-11am PST the signal will drop out and I have to reset the router and modem to the antenna. It takes about 5-10minutes ea

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

I have been through the ringer. About 3 months ago now I started experiencing occasional lag spikes, occurring about once every 15 minutes. My PC is hardwired through an ethernet cable. The cable is 75 ft, though the PC is only about 35 ft from the router. I have never had this sort of issue before,

It's been years sense this issue started. Online games are nonfunctional due to ping spikes and complete connection loses. Its next to impossible to get in touch with a person at AT&T and when I do they tell me to restart it like I'm an i.diot or send me a new router. There is a broken DSLAM

Any information on Arcadia, CA phone and DSL outage, or how to call AT&T to report?

how good is the service.