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Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

 • Wireless Billing

143

2

0

Accepted Solution

Official Solution

Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

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No Voice Mail After Set Up

New phone number on iPhone X. After setup voice mailbox it doesn’t go to voicemail, but, does stop ringing.

Questions

 • Data & Messaging Features, Internet Tethering

1.4K

5

0

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Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

 • Account Features

223

5

0

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

426

6

0

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Official Solution

Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

76

1

0

Accepted Solution

Official Solution

AT&T Prepaid phone call history

How can I request a phone call history? I need to check a week in 2017, and my iPhone does not have a history that long ago.

Questions

 • Account & Usage

123

2

0

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Adding eSIM to dual sim phone

I need to add a business line to my iPhone 11 Pro.  How do I add/order an esim online?

Questions

 • Wireless Billing

10.5K

2

0

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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

Questions

 • Account Features

84

1

0

Accepted Solution

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Fraud

I think there has been a fraudulent act in my name and I want tonreport it n I think I kno who it is

Questions

 • Wireless Account

47

3

0

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Closed

iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

Questions

 • Apple

1.5K

1

0

0

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

92

1

0

Accepted Solution

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Please unlock my iPhone XS Max

i have iphone xs max but lock at&t plz unlock my phone everything is clear

Questions

 • Apple

88

3

0

Accepted Solution

Official Solution

Getting rid of spam texts from E-mails.

I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?

Questions

 • Data & Messaging Features, Internet Tethering

870

1

0

Accepted Solution

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Remote voicemail access

I have had ATT Wireless service for many years. I use an iPhone SE (original version), and in order to hear my voicemail, all I do is tap on the phone icon, and then select the voicemail icon, and I can hear the messages or read them if they're transcribed. I don't need to use a password to check my

Questions

 • Device Features

257

2

0

Accepted Solution

Official Solution

Can lost SIM card be used for identity theft?

My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?  

Questions

 • Apple

118

3

0

Accepted Solution

Official Solution

Traded in iPhone 8 Plus before paying it off

I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Questions

 • Other Phones & Devices

326

1

0

0

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Unlocked iPhone 12 from Apple

My wife currently has a line with AT&T. I don't, my line is with another carrier through work. If I buy an 'unlocked' iPhone 12 directly from Apple and give it to my wife as a gift, will she be able to set it up with AT&T and easily replace her old iPhone? I'll be holding this for over th

Questions

 • Apple

94

1

0

Accepted Solution

Official Solution

Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

36

1

0

Accepted Solution

Official Solution

use iPhone a2215 with att from Europe

I'm going to live in the us for 3 years and I'd like to use my iPhone 11 Pro gsm with an unlimited plan. My phone is unlocked and the sim slot is free as I use an e-sim from from Vodafone carrier. How can I procede in order to have communications as soon as I arrive? Thank you

Questions

 • Phones, Tablets & Devices

32

2

0

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