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Disconnection of Prepaid Account

I have not been using my prepaid SIM for the last 5 months, and my account has been disconnected. Can my account be reconnected, or is it too late for that?  

Questions

 • Account & Usage

45

1

0

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Official Solution

Can't reset my password because I am traveling

Hi! I'm in India right now so I need to put my number on hold. I'm trying to log in to MyAT&T but it's not letting me log in (even though I'm sure I remember my password).. so I click on 'forgot password' but then it sends me a TEXT with a new password, but I can't access that text because I am IN I

Questions

 • Account & Usage

55

3

0

Accepted Solution

Official Solution

Broadband light is blinking green and I cant connect to internet service

Broadband light blinking green can’t connect to internet

Questions

 • AT&T Internet Equipment

107

1

0

Accepted Solution

Official Solution

iPhone 12 Trade In Monthly Plan

I just went online and traded in my iPhone XR for the iPhone 12, and I am supposed to go pick up the phone in store today. The trade in was supposed to be $70 due today, and then $5/month from then on. When I placed the order, I got an email saying that it is now $31.56/month, which is not what it t

Questions

 • Wireless Billing

322

3

0

Accepted Solution

Official Solution

Cancelled plan and am still billed with late fees.

I cancelled our phone plan we were not using. I was on hold for an hour and a half passed to three different representatives. I paid my bill in full, they were going to credit my account for a partial month and I cancelled the account. I asked the representative three times if it was taken care and

Questions

 • Wireless Billing

260

6

0

Accepted Solution

Official Solution

How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

 • AT&T Internet Account

190

1

0

Accepted Solution

Official Solution

Pay One's Bill

One's bank account is no listed. Therefore, one cannot pay online with that feature.

Questions

 • Wireless Billing

50

1

0

Accepted Solution

Official Solution

Old phone broke, need to find out how to use SD card with backup phone.

I have a Motorola that I've been using for years and have had no problems with it, however it no longer charges and had been laying dead for a day or so. I've tried cleaning the port, using different cables and many other things, yet after repeated failures I decided to simply put the SD card in a b

Questions

 • Android

222

4

0

Accepted Solution

Official Solution

The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

654

9

0

Accepted Solution

Official Solution

Are upgrade billing fees being waived?

I recently upgraded my device during the covid-19 pandemic and other carriers are waiving the $30 upgrade fee. Will ATT also do this? I’ve tried calling and chatting for weeks and can never get through or get transferred around the world. I also have a discount on my account and this fee has been wa

Questions

 • Online Account Access

102

3

0

Accepted Solution

Official Solution

Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

 • Wireless Billing

2.2K

3

0

Accepted Solution

Official Solution

Uverse to att tv

Can i change from uverse tv to new att tv receivers and remotes?

Questions

 • U-verse TV Account

150

1

0

Accepted Solution

Official Solution

How to get Account number for my ATT prepaid

How to get account information for my att prepaid account? Unable to reach customer service with the given number. Trying it for more than a months.

Questions

 • Account & Usage

149

4

0

Accepted Solution

Official Solution

Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

 • Wireless Account

92

1

0

Accepted Solution

Official Solution

Will Fiber internet EVER be available in my area?!

It seems that fiber internet will never be an option for me...I've been extremely patient but this is getting beyond ridiculous! In January, I was told by an AT&T representative that it would be available in March 2020. Yet, here we are in the middle of May and no one can tell me anything. I have "I

Questions

 • AT&T Fiber Ordering

299

1

0

Accepted Solution

Official Solution

Order was cancelled but no refund was sent.

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

Questions

 • Apple

51

1

0

Accepted Solution

Official Solution

Accessing on line account

I have changed emails and deleted the one you have on file and I need to set up a new online account and it will not give me the option

Questions

 • Data & Messaging Features, Internet Tethering

21

1

0

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Official Solution

Crap cell signal, no landline, no internet available. Now what?!

I inherited my parents home, which 10 + years ago had both a land line AND DSL Internet. My mother dropped both (she did not use a personal computer enough to justify paying for the internet, and her cellphone carrier was Verizon and just used that for all calls). Today I called to get a landline in

Questions

 • AT&T Internet Installation

74

1

0

Accepted Solution

Official Solution

Is there a monthly fee for $2 daily plan?

Regarding the $2 daily prepaid plan,is there a monthly fee?is it necessary to pay $2 the day when the phone only receives texts instead of sending texts?If there is a period of in-activities, say, the phone does not make calls for 12 months, will the phone number be deactivated?I try to contact CSR,

Questions

 • Plans & Features

719

2

0

Accepted Solution

Official Solution

Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

Questions

 • Wireless Billing

173

2

0

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