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Not receiving verification codes

I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes.  This happened after we switched out to new SIM cards, due to a service interruption.  The new SIM cards fixed the service issue and

Questions

 • Data & Messaging Features, Internet Tethering

7.3K

19

0

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Does Visual Voicemail transcription work on any AT&T androids now?

I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl

Questions

 • Android

1.6K

15

0

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

132

4

0

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Unburied fiber line that belongs to my neighbor

I've been on the phone twice with the AT&T Unburied Line number for close to an hour. This is during the time that Dorian is coming up the Florida coast, so I'm not upset or freaking out but I would like to know if it would be possible if instead of being on hold, could there a simple menu selection

Questions

 • AT&T Fiber Equipment

603

3

0

0

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Can't access emergency Covid19 data

AT&T posted on the account page and elsewhere on AT&T pages that prepaid accounts signed up with autopay would get an additional 10 gigabytes of data. Well, I merrily streamed my way through a whole of online videos based on that and found out the "bonus" data exppired 13 days before my plan renew

Questions

 • Account & Usage

49

1

0

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Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

Questions

 • Tones, Games, Videos, More...

61

5

0

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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

 • Android

108

2

0

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How to File a Complaint for AT&T Authorized Store

I need to know how to file a complaint regarding an AT&T store location near me. The individual refused to help me and would not provide his name. Absolutely ridiculous. Thank you in advance.

Questions

 • Wireless Billing

186

2

0

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Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

 • Other Phones & Devices

82

1

0

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billing adjustment due to U-verse/internet outage last month?

I was without U-verse TV and internet for about 9 1/2 days last month. Will there be a billing adjustment for lack of service for more than a week? John in Houston

Questions

 • U-verse TV Account

409

3

0

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

 • AT&T Internet Account

848

2

0

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

 • More AT&T PREPAID Discussions

946

1

0

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Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

112

20

0

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My Echo Show Generation 1 won't connect to the modem

Echo Show Generation 1, won't connect to the modem.

Questions

 • AT&T Internet Equipment

40

2

0

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

960

3

0

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

129

3

0

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Repaint Utility Boxes

hi there, can AT&T come repaint utility boxes on Stockton Avenue. We are trying to improve our neighborhood and the utility boxes are a giant eyesore and need a fresh coat of paint. Address to the utility boxes- 7022 Stockton Ave. El Cerrito, Ca - three at this location - Stockton and San P

Questions

 • AT&T Internet Equipment

114

4

0

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Exasperated! I have to change my email password almost daily. I have tried clearing the cache, etc etc

I am really frustrated, as almost daily I receive the message that I have "tried too many times," when I have only tried once and I am positive that I entered the password correctly. I have followed the directives that you have given above and nothing works. It occurs with both Chrome and Edge. (Us

Questions

 • AT&T Mail Login & Security

195

8

0

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Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

65

1

0

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Got Internet service installed today, installer damaged my floor.

I got AT&T internet service installed today, everything went well and all until the installer left, I noticed he moved the couches and scratched up my flooring. Can anyone help with this?

Questions

 • AT&T Internet Installation

204

1

0

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