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Getting A Bill With Address

How can I get phone bill statement with my address on it so that it can be used at the DMV as residency proof? For prepaid account, the account history on Paygoline does not contain address, although I had set my address in the profile.

Questions

52

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

237

2

0

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I need Call Records

How can I get a copy of my recent call records?

Questions

648

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Vehicle data plan and 2FA

I have a vehicle data plan only and vehicle doesn't receive 2FA text message for login. What's the alternative if vehicle plan is the only number on the account?

Questions

111

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I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

358

8

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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

618

5

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February Network Changes and ETF for BYOP

I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib

Questions

495

12

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covid10 late fee waivers & non-cancelations

Do I need to do anything to have late fees waived or not have my cell phones disconnected due to not being able to pay our bill due to covid crisis? Do you need documentation due to my husband being out of work or will the late fee waivers & non-disconnect automatically go into effect?Thank you.

Questions

1.9K

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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

251

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How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

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57

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Need Full Usage Bill Reprints for 2013 to 2015 for an old mobile phone

I need to procure my wireless phone statements (with call and text message details) for a line that is now closed. The records are older than what would be available online.  I need all months for the years 2013, 2014, 2015.  I have tried calling and using support chat and have not been a

Questions

179

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Closed

How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

Questions

1.1K

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Closed

Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

Questions

60

1

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Changing autopay date

I want to change the autopay date but this isn't possible to just do. Apparently you need to turn autopay off and either delay your payment to the day you want or pay early the next month on the day you want. My question is if I do this then will I lose my autopay discount? I am on the $75 prepaid p

Questions

349

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About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

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54

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PAYMENT DETAILS

HelloWhen proceeding to submit a U-Verse payment to my account. Two options "Checking Account or Debit Card". My choice was to pay via my checking acct. When entering my Name/Routing number/Account Number. then clicking continuing the Red Alert message came up stating "Invalid Routing Number" ! What

Questions

2.2K

8

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Trying to split pay my bill for a week

I have been trying to split pay my bill for the past week over internet in Bryce, Utah where AT&T coverage is almost never 4G, public access internet is overloaded and slow and having a data plan is basically useless. I have timed out and encountered multiple errors, the last one said the system was

Questions

634

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Closed

College Student Discount

I have submitted a request for a student discount, and have been approved for it, but no further details or discounts were given to me. I am a University of Texas student (EID:vsk369). I have been a PREPAID ATT customer for 3 years.

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6.5K

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Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

350

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Accepting Billing responsibilities for home Internet. Error SD024

I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire

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82

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