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Multiple Discounts

Can you have more than one discount on your wireless account? Ex. Teacher discount and AARP both discounts off same wireless account.

Questions

 • Device Features

84

1

0

Accepted Solution

Official Solution

Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

146

4

0

Accepted Solution

Official Solution

Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

 • Wireless Account

211

4

0

Accepted Solution

Official Solution

Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

2.9K

12

0

Accepted Solution

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Delete iMessage from phone log

Is there a way to permanently delete iMessages from my account? Not just my phone

Questions

 • Wireless Account

217

10

0

Accepted Solution

Official Solution

The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

655

9

0

Accepted Solution

Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

487

2

Accepted Solution

Official Solution

Can’t make or receive calls after SIM card change

I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?

Questions

 • Apple

639

6

0

Accepted Solution

Official Solution

Need my name removed from previous group account

I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h

Questions

 • Wireless Account

150

2

0

Accepted Solution

Official Solution

At&t account password

I jus activated my hotspot 3 days ago and was told that my at&t account password would be the last four digits of my phone number but when I try to login to on paygonline for at&t it doesn't work. When I try to select the option to send a confirmation code to my account via text, my hotspot

Questions

 • Account & Usage

63

1

0

Accepted Solution

Official Solution

Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

Questions

 • AT&T Internet Account

132

4

0

Accepted Solution

Official Solution

Data plan

I just payed yesterday but changed my plan to 40 instead and it charged me twice.

Questions

 • Plans & Features

33

2

0

Accepted Solution

Official Solution

APPROVED BY NTL VERIFIER FOR ACP

I was approved for the ACP and a Lifeline program and I wanted to get ACP benefits with you guys. My application ID [EDITED per Community Guidelines]

Questions

 • Plans & Features

134

3

0

Accepted Solution

Official Solution

Sbcglobal.net recovery

So somehow my sbcglobal.net email logged itself out, and I don’t remember the password, because it was created 20+ years ago. I can’t figure out how to recover or change it, especially since I can’t remember the security question answers, from that time period. Is there anyone who can help me?

Questions

 • AT&T Mail Login & Security

50

1

0

Accepted Solution

Official Solution

Can't log into my account

I'm abroad now (stuck here because of covid). I cannot log into my account because of forgotten password. And I can't reset it for two reasons: 1) 4 digit number can't be delivered to my phone (out of service); 2) can't get code in MyATT app because can't log into account. ALL I WANT is just to chec

Questions

 • Account & Usage

120

1

0

Accepted Solution

Official Solution

DIRECTV.Net Email Changes - FAQs From The AT&T Community

The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com.  What is changing?WildBlue Internet service and billing through DIRECTV will no longer be support

Questions

 • AT&T Internet Security

1.6K

2

0

0

Accepted Solution

Official Solution

Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

 • Account & Usage

69

2

Accepted Solution

Official Solution

Device unlock

I have a phone it's 3 years old I need to unlock it I have another SIM card with another company I paid off

Questions

 • Other Phones & Devices

65

1

0

Accepted Solution

Official Solution

Cutting Out My Uverse TV Service

If I have UVerse TV disconnected, can I return the PACE 5268 gateway (router) along with two receivers (one for a small non-internet ready TV with a coax only antenna connection, and the other with a DVR?)  I'm mostly watching streaming channels through Roku.  Are there routers or adapters for TVs w

Questions

 • U-verse TV Equipment

76

1

0

Accepted Solution

Official Solution

Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

129

3

0

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