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Why didn't autopay give me a discount on my prepaid phone bill?

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month

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438

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Second Phone Line Under A Different Name

My wife and I are on the same account. The account is under my name.  Whenever she receives text messages, the voice announces that there's a message for me (my name) instead of using her name.  Is there a way to have her phone number associated with her name even though I am the account

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230

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How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

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118

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AT&T prepaid working in India

Hi, I am planning a trip to India next month and is currently on AT&T prepaid plan. I have already enabled Wi-Fi calling. Will prepaid sim work in India?. If Wifi calling is enabled then will I be able to get messages and calls on my prepaid number? Thanks, V

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361

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Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

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997

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LM-G820UM - Unable to make calls since last month.

I have been using ATT for nearly the last five years. Suddenly, I couldn't make or receive any calls on my mobile since the previous month (March). Text and data are working fine. My mobile model is LM-G820UM (Unlocked mobile, and I see the Sprint logo on the start). On googling, the issue is re

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150

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Phone activated but not working

I purchased an unlocked phone, and ordered a prepaid ATT SIM card online. I chose the $25/month special if you prepaid $300 in advance. I chose the option to port my old number and filled out the required information.I received the SIM card via FedEx, and installed it in my new phone. (The packin

Questions

2.8K

1

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Traveling in Canada

While in Canada am I able to choose the provider/carrier I'm using (Telus, Bell, or Rogers)? If not, how is the provider selected when multiple are available in the same location?

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638

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Recover Deleted Text Messages?

Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.

Questions

344

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Using prepaid plan internationally

I just spoke with someone on customer service, and I want to verify what I think I heard. I have a prepaid plan, and I will be traveling to Great Britain. While I am in Great Britain, can I still use my phone to call home to the United States and text United States numbers without being charged? He

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247

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Keeping my number when switching to Verizon

I have had my phone number for 20 years. I'm switching to Verizon.  I was told I needed a pin number from AT&T to do it. AT&T didn't recognize my prepaid account number.  I now have a new number but would like to get my old number back.   Can this be done?

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130

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Transferring phone number to a prepaid account (prepaid sim not working after a week has passed)

I was transferring phone number from another carrier service to AT&T. I chose the 12-month prepaid plan online. I received the new sim card on the second day, and it said there's no need for me to activate a prepaid account. But my phone number was not transferred to the new sim card after a wee

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315

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How to keep the phone number after disabling ATT wireless

I'm traveling outside the country for 6 months and I want to discontinue ATT wireless. How do I keep the number so I can activate the same number after I return back?

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66

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Who is eligible for active armour FREE?

Who is eligible for active armour FREE?

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186

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Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

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97

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Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

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202

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Need help figuring out the dates and plans for autopay

Hello AT&T 1.I wonder my payment date change i was every 17 of the month paying but now its on 10 ,, is that because i change my plan to auto-payment 2. Calling to Canada is it free for 45 usd plan? 3.There is a new plan which is 50 usd is the same plan i have + 2 GB ?

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1.2K

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Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

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44

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GO phone with SIM card unused since 2015 Reactivate??

SAMSUNG GO PHONE  ATT technology  I used this phone for some years between 2005 and 2014.  Do I have to acquire a new SIM card per first time activation?  Or can my present phone be activated with payment for the talk data plan? Colman in Indiana

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1.6K

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Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

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71

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