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How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

 • AT&T Internet Account

190

1

0

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Cancel my plan

Hi, hi no longer need my prepaid how can I cancel my plan?

Questions

 • More AT&T PREPAID Discussions

77

1

0

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Official Solution

I got a text saying I get free HBOmax with my wireless plan and I’ve already started paying for it

How do I switch it to my wireless plan since it’s free

Questions

 • HBO Max Account & Billing

357

2

0

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Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

138

1

0

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Old phone broke, need to find out how to use SD card with backup phone.

I have a Motorola that I've been using for years and have had no problems with it, however it no longer charges and had been laying dead for a day or so. I've tried cleaning the port, using different cables and many other things, yet after repeated failures I decided to simply put the SD card in a b

Questions

 • Android

222

4

0

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Official Solution

The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

654

9

0

Accepted Solution

Official Solution

information request about at&t $2 unlimited talk and text plan.

I would like the full plan details for this plan. How is billing handled? Is a credit card kept on file and then just billed on a per-use basis? or is it a prepay of some sort, where you have a credit balance that the daily $2 is deducted from on the days the phone is used? Does the credit balance

Questions

 • Plans & Features

410

1

Accepted Solution

Official Solution

Wireless TV receivers

Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?

Questions

 • U-verse TV Equipment

182

1

Accepted Solution

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AT&T truck stuck in my front yard.

A&TT stuck in my front yard and wrecker pulled them out. Now Ruts in my yard.

Questions

 • AT&T Fiber Equipment

39

1

0

Accepted Solution

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Getting rid of spam texts from E-mails.

I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?

Questions

 • Data & Messaging Features, Internet Tethering

870

1

0

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How to get Account number for my ATT prepaid

How to get account information for my att prepaid account? Unable to reach customer service with the given number. Trying it for more than a months.

Questions

 • Account & Usage

149

4

0

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Mobile share plan upgrade credits eligibility?

Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?

Questions

 • Account Features

161

4

0

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Can you pass on an email message?

Our email is [email scrubbed], the address we are looking for is [email scrubbed]. They probably meant Prodigy. Could you make contact with them and pass on my message?

Questions

 • AT&T Internet Security

33

2

0

Accepted Solution

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Will Fiber internet EVER be available in my area?!

It seems that fiber internet will never be an option for me...I've been extremely patient but this is getting beyond ridiculous! In January, I was told by an AT&T representative that it would be available in March 2020. Yet, here we are in the middle of May and no one can tell me anything. I have "I

Questions

 • AT&T Fiber Ordering

299

1

0

Accepted Solution

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Current AT&T customer and want to switch to prepaid plan with same number

I am currently a regular wireless AT&T customer and my dad wants to gift us the prepaid plan for Christmas. When I go through the steps to purchase the prepaid plan and look to transfer our numbers it says it cannot be transferred. The person in store said it should be able to. Has anyone succes

Questions

 • Account & Usage

210

3

0

Accepted Solution

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Is there a monthly fee for $2 daily plan?

Regarding the $2 daily prepaid plan,is there a monthly fee?is it necessary to pay $2 the day when the phone only receives texts instead of sending texts?If there is a period of in-activities, say, the phone does not make calls for 12 months, will the phone number be deactivated?I try to contact CSR,

Questions

 • Plans & Features

719

2

0

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Official Solution

Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

Questions

 • Wireless Billing

173

2

0

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I need help getting AT&T to service the fiber line at my address

There is a ATT fiber line running on my property but ATT says they cant service my address. Since line is already run, who do I need to talk to to tap into it? I was told to ask for provisions and engineers dept via private messaging??

Questions

 • AT&T Internet Installation

276

9

0

Accepted Solution

Official Solution

I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

 • Wireless Billing

290

5

0

Accepted Solution

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Finding an old voice mail greeting

i had a voicemail that was from when i was younger and i recently changed it but my mom want to get a recording how do i get it back

Questions

 • Apple

29

2

0

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