I am a line holder in an AT&T account and they are planning to close the account. So I want to shift my line to a different account. I have an iPhone which I got at a discount and paying the discounted installments in the current line and account. Will that discount on my monthly installment for

I’m currently not in the US but my friend who is in the same family plan is still in the States, but she’ll be leaving soon. Before I go back to my country I asked AT&T customer service via phone about how to cancel it and he said I can turn it off on mobile phone setting so I turn it off but th

I want JUSTICE!!! You will never get any satisfaction from AT&T. I was a customer with them from 2009 to 2019. They illegally merged my U-verse I had at the time with my cellular and they did it to thousands of other people I saw online. I have researched this in depth! I spent over three months

Is there someplace to find how each tax and fee is calculated? I have 2 lines on a mobile share plan and recently added the $15 international calling option to one of the lines.  When I compare the individual taxes and fees between the 2 lines on my new bill, I see some are flat charges that a

I have been trying to upgrade my iPhone 14 Pro Max to the new iPhone 15 Pro Max since 7:00am on September 15th. Since then, I have made 10 payments of $33.34 on top of two payments of $199.91 - and my store is a joke, customer services passes me around for 2-4 hours each night on the phone, the Loya

On 8/24 I switched from Verizon to FirstNet, and wanted to take advantage of the free S23 trade-in offer. I returned to the AT&T store on 9/7 with two phones that were on my old Verizon account: A Samsung Galaxy S9+ and a Samsung Galaxy A53. The manager at the store said the S9+ would be preferr

I have been using At&t witless service from past 3 and half years. whenever i goes into their website or their mobile app I always gets horrible experience it's hard to navigate and connecting customer support is like old school early 2000's UI. I thought initially they might get improves over t

My alarm system at home has an older 3G GSM cell radio with AT&T service that I got in early 2015 (I own the equipment rather than leasing). My alarm company emailed me to schedule an upgrade to an LTE communicator and they said that it is required because AT&T is currently converting their 3G netwo

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account. Again, this account is 10 years old. Thanks for your help!

Hello, I recently switched to AT&T and ported over 5 of my 7 lines from T-mobile. I just activated a couple of the new devices today and decided to port over my last two lines from T-mobile. I completed the process over the phone where the rep was able to pull up my account which showed 5 lines

I already left the U.S. and I think my sim card is still working but I did make a phone call to cancel it. And it was 611 or a customer service number. At that time, the employee told me I didn’t own anything so I just called to cancel it. He had helped me to cancel the autopay before I made a phone

Sign up for premiun plan with 2 lines. Told that I could use second line for internet only,to watch tv,stream sports,basically do anything and would have unlimited excess and no problems. Work great for about 2-3days, started slowing down, very slow uploading going off and on, also had to purchase a

I’ve been a loyal ATT customer since 2016. It is now 2022. We had three lines open and eventually were able to move my sister to her own line. I’ve been on hold for 1 hour and 45 minutes and there is no end in sight. I originally went to a store location to close down the line and was informed that

AT&T went up on my bill last month by ~$23. After being hung up on multiple times by your automated telephone system, I finally learned that your customer service hours had changed, and I needed to call back earlier in the day that next day. Once I did get to a human on the next day, they explai

Hello, I hope someone can help me. Is there anyway to email or chat with someone in the Loyalty Department?  I've talked to the store a few times, I've been on the normal chat 5-6 times and I still haven't gotten any resolution to an issue.  I spoke to someone on chat the other day and he

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

I did not receive a receipt or any account information after I signed up and paid. So I have no way to make an account because I know nothing haha. All I got was an email verification and money already paid

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found

I just got off the phone with an att rep. I was trying to set up my new account online, but it asked for a fan pin. I never received one.  I have not received my first bill either. When I asked the rep for my fan pin he said he needed my account number to verify my identity.  But I have n

I’m a Uber employee and I still have not seen or heard a finalization on my 22% discount for over 1 year now not to mention I’ve been a loyal att customer since 1993 when it was Cingular you guy’s treat loyal lifelong customer’s like royalty yay royalty of the FORGOTTEN’S.  Right‼️