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Not Crediting Documented Payment

Tried for several days via phone and email (ucpaymentclaims@att.com and attpaymentclaims@att.com) to get a documented payment credited to my account that is showing overdue. Have a case number and provided bank documentation that proves  ATT Services received my check and converted it to elect

Questions

 • Wireless Billing

23

4

0

Accepted Solution

Official Solution

My device is under fraud alert for trying to unlock my phone and I do not know how to remove it.

I want to switch carriers and so I went to unlock my phone, but it said my phone is under fraud alert and denied my request. How do I remove the fraud alert so I can unlock my phone and setup my new carrier? I have their sim card ready and waiting to go but AT&T won’t unlock my phone.

Questions

 • Wireless Account

770

7

0

MONEY MONEY MONEY

Aside from illegally charging my account, and promising a $300 credit card, which I have yet to receive, I have the following questions; Why does ATT have such poor customer service? Why does it take so long to get a person on the phone? Why do you not train/educate your employees? When will yo

Questions

 • Wireless Billing

49

6

AT&T Blatant overcharge!!

In March of 2020 I went into a local AT&T store and upgrade (4) of my phones. Unbeknownst to me the sales rep added (3) additional lines to my account. Since I am set up on autopay, I didn't recognize the additional charges for about 4 months. When i did realize the error, I was told to go back

Questions

 • Wireless Account

61

7

0

My phone bill is $100 more than I was told

So a couple weeks ago I was sitting on my porch on my phone and an ATT loyalty employee walked by. He had just finished up with the neighbor. He started making conversation about my phone, what service I was using (T-Mobile) and then told me if I switched over to ATT he could get me the new iPhone,

Questions

 • Wireless Billing

26

2

0

Charged for a Line/Phone we don't have. Tripled charged for insurance. For 27 months

I have an ATT account for my phone and my two kids. So, 3 phones, 3 lines. In June 2020, we bought our son a new iPhone SE. He kept the phone number from his old iPhone 7. Still, 3 phones. 3 lines. What I didn't realize until a few days ago: 1. ATT has been charging me for 4 phones and 4 lines

Questions

 • Wireless Billing

64

10

0

the Store Rep abandoned me for a walk-in and made a million errors in my port and trade in

So, I bought my iphone 13 promax feb. this year. the rep was so all over thew place distracted by Female Bush. He didnt port in my cell, he blamed it on weak in store signal. so i took both home, had a week of both phones ring,text, email all over, i did it myself through port in support. then i b

Questions

 • Wireless Account

18

1

0

5G so slow

The town I live in does not have 5G. But anywhere that I travel to when my phone is in 5G it is so slow. And I mean anytime it's in 5G. I have traveled from North Minnesota to North Dakota and down to Kentucky. And again does not matter the area I am in. If it says 5G it is slow. We pay $320 monthly

Questions

 • Wireless Billing

156

13

0

Accepted Solution

Escalate?

Does anyone know how to reach out to escalate a problem with our billing? There is no email that I can give info to and the representatives I keep getting thru phone are worthless.  Would LOVE an email trail where I can actually upload a picture of my billing to get something resolved.  &

Questions

 • Wireless Billing

53

6

0

FirstNet is NOT helpful to its deployed customers!!

I am the POA for my deployed brother (he is the FirstNet customer). We have spoken to at least three employees at this point to get his military cancellation because of where he is deployed. We did exactly as the first employee said to do and nothing happened. I called and spoke to another person wh

Questions

 • Wireless Account

34

11

0

Accepted Solution

Does the "Military Support Team" actually exist?

Is anyone else having these problems? Website provides the following error when I attempt to submit my deployment cancelation and hold request: "Uh-oh. Your request didn't go through. Wait a few minutes and try submitting again." This error message has consistently appeared over the last couple

Questions

 • The Military Discount

55

5

0

Does ATT see dead people in order to vote with their names

My brother died 6 months ago.   I presented his death certificate to an ATT store, and was assured that I would receive no more bills. I called ATT after receiving another bill and was assured that I would receive no more bills. I just received a bill from ATT on my Brothers account stating

Questions

 • Wireless Billing

38

4

0

Accepted Solution

Number is attached to a different username

When I look up my username using my phone number it is not the username my phone number is linked to. How do I find out what username is linked to my phone number.

Questions

 • Online Account Access

34

5

0

Why am I being charged for data usage from a previous billing cycle on my current billing cycle?

In my bill for the period of July 21 - August 20, 2022, I was charged for 56.07 GB of data, when in fact I only used 35.2 GB. I exported the detailed data usage for each line on my account for the billing period from AT&T's website to add the numbers manually to obtain this number, which was a

Questions

 • Wireless Billing

36

5

0

Accepted Solution

Official Solution

Overpayment refund

How do I get a refund for an accidental overpayment? Customer service phone rep said I would have to cancel my service and close out the account. The website says I can request a refund but doesn't tell how.

Questions

 • Wireless Billing

115

7

0

Accepted Solution

Official Solution

Closed

Health care discounts

Hello, I'm a Ultrasound Technologist who works at a inner-city hospital taking care of patients everyday. Just wondering if I qualify for the Healthcare discount on my AT&T bill ?

Questions

 • Wireless Account

528

1

0

AT&T upgrade problem

I have next up on my iPhone 12 Pro max and am currently eligible to upgrade and just turn my phone in. I have tried for the last week to upgrade to the iPhone 14 pro max but everytime I try it says I have to pay off the remaining balance on my phone. I have gone to the store, I have called customer

Questions

 • Wireless Account

38

4

0

Charged for returned device

Anyone else have issues with AT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with custom

Questions

 • Wireless Billing

31

14

0

ATT refusing to honor first responder discount

My wife and I are both eligible for the first responder (multi-line) discount per ATT's documentation. We opted to put the account in her name as she had her proof of eligibility with her at the time the sales person approached us.  My wife is a 911 Dispatcher.  She has now spent SEVERAL

Questions

 • Wireless Account

808

27

One bar

I used to have very good reception at home and suddenly I only have one bar. I’m fading in and out on calls and it’s very annoying. Any ideas what the problem could be?

Questions

 • Wireless Account

20

1

0

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