Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.2K)

Relevance

Accepted Solution

Official Solution

What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

Questions

220

3

0

Accepted Solution

Official Solution

Television signal has been lost with 3rd party network switch

i want to move my att uverse STB off of the 2Wire gateway and on to a 3rd party network switch (Cisco SG300 and/or Asus RT-AC66).  i can confirm that when connected to the 3rd party switches i have full connectivity to the internet. i get signal and a video feed for 10-15 seconds and then the signal

Questions

3K

2

0

0

Accepted Solution

Official Solution

Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

8.3K

2

0

Accepted Solution

Official Solution

Can't Watch Local Channels On App

I'm using the latest version of the u-verse app on my android phone, so far I can't seem to be able to watch my local channels like I can while watching tv. Is that normal when using the app ? Thanks, David

Questions

878

7

0

Accepted Solution

Official Solution

Mailed a BGW320 to replace my Pace 5268ac. Questions on self installation.

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

Questions

127

6

0

Accepted Solution

Official Solution

Closed

AWE Channel (1147) there 2 days ago gone now!

I've had U-verse (U450) over 12 years now with access to AWE TV (Channel 1147), as of yesterday had message saying it was no longer available. What happened to channel? The 450 channels have never been "450 different channels" because the same programs appear on several channels and now losing a pro

Questions

1.9K

5

0

Accepted Solution

Official Solution

How to connect ATT BGW320-500 to TP-Link AX3000 Deco 60 Mesh Network

I was recently set up with ATT fiber optic 1000 service and the BGW320-500 gateway. I was able to connect it to my TP-Link AX3000 mesh network (3 satellites/nodes) with no problems.  Speed checks around the house are good (in the 500-700 mbps range).  The tech who set up the ATT service a

Questions

5.5K

13

0

Accepted Solution

Official Solution

Closed

Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

Questions

306

2

0

Accepted Solution

Official Solution

Can you keep uverse tv if you switch internet providers

My internet speed is terrible. I’m getting the max available and it is not enough. Att internet is the same price as my cable provider and 1/8 th the speed. But I like my uverse tv. So can I change my internet provider and keep my uverse tv?

Questions

1.3K

4

0

Accepted Solution

Official Solution

How Do I Connect U-Verse Wireless Receiver to Nest/Google Mesh WIFi?

Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over.    Just one problem:  I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box)  to connect to my new network.  The only workable sol

Questions

2.7K

11

0

Accepted Solution

Official Solution

Closed

Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

869

7

0

Accepted Solution

Official Solution

Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

169

8

0

Accepted Solution

Official Solution

ACC on U-verse TV - Channel Info and FAQs

ACCN is now available on U-verse TV on channel 610/ 1610 available with U-verse TV SPORTS PACKAGE What to expect on the ACCN 40 football games 150 men's and women's basketball games 250 Olympic sports events 24-hour coverage of the Atlantic Coast Conference 15 championship-winning pr

Questions

2K

1

0

0

Accepted Solution

Official Solution

Wireless cablebox

My internet will not connect to my wireless cable box

Questions

144

7

0

Accepted Solution

Official Solution

Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

647

5

Accepted Solution

Official Solution

Max available speed with UVERSE

I just upgraded ATT DSL to Uverse. I've always had 1.5 Mbs and was told it would remain that speed because I'm 11,000' form the office. When the new Uverse modem was installed, it reports 5.8Mbs coming in. When I called to try to upgrade to higher speed I'm told it's not available. The tech support

Questions

4.8K

15

0

0

Accepted Solution

Official Solution

Uverse Internet questions?

My house qualifies for 75/8 internet. I plan on getting uverse tv also. How much bandwidth will I be provisioned for assuming I get one or two TV's? How many TV's need to be streaming before my internet starts taking a hit?

Questions

55

1

0

Accepted Solution

Official Solution

I have a installation today

I’m just trying to see if my appointment for installation is still open for today

Questions

53

0

0

Accepted Solution

Official Solution

Upgrade from Internet 24 to Internet 45

Just put in an order to upgrade my current Uverse package with Internet 24 plan to the Internet 45 plan. Received a notice of a installation appointment for next week. What is the nature of the services they need to perform here at the house?

Questions

250

0

0

Accepted Solution

Official Solution

When will AT&T Provide Some Better Internet Speeds.

Hello Everyone, I jumped to Spectrum about a year ago. Because an Internet Speed of 18Mbps these days is just pointless. Not to mention a ridiculous $268 or $286 bill per month. Just didn't make sense. I was thinking of coming back, but with 18Mbps speeds still, just staying away. So my question is

Questions

1.1K

4

0

0

Not finding what you're looking for?