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My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

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5.8K

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Who rates U-verse TV movies? Ratings use a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc.

Most movies shown through our U-verse service are rated using a star system as follows: ★; ★+; ★★; ★★+; ★★★; ★★★+; etc. The rating shows up in the movie's description. Does anyone know who comes up with the ratings? Does each network? The Academy of Motion Pictures? Who? We'd like to know so that

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272

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Can't Watch Local Channels On App

I'm using the latest version of the u-verse app on my android phone, so far I can't seem to be able to watch my local channels like I can while watching tv. Is that normal when using the app ? Thanks, David

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1.2K

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U-verse ADSL+ CPE Question

Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev

Questions

4.7K

2

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Uverse APP

We have Not been able to Sign-in to Our Uverse APP since Sept. 12-13th!! Have spoken to MANY People in Retention,  and Tech Support.....but only Two, were even Aware of this Ongoing Issue!!?? Called last week, and finally got a Great Phone Rep. half way Around the World in  India, who

Questions

596

11

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Starting VPN drops WiFi connection to the AT&T router immediately

I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop

Questions

453

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U-verse member id

In order to download the U-verse app it says I need a U-verse member number rather than att I’d. How do I get it?

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373

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Mailed a BGW320 to replace my Pace 5268ac. Questions on self installation.

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

Questions

408

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WAP Placement with Structured Wiring

I have structured wiring in my home with my AT&T Router and WAP currently in the wiring panel in my master closet.  In my upstairs game room which is centrally located in the house I'm having some trouble with my wireless receiver losing signal which leads me to my question. Would it be possible/sma

Questions

2.5K

6

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How long to fix a cable cut by an ATT Tech

On 12/2 we suddenly lost internet - been with AT&T UVerse for 6 years with no similar issue. Attempted troubleshooting and ATT SmartHomeManager said a tech dispatch was needed. 12/3 a Tech comes and told us that the line had been cut by another ATT Tech while trying to install other lines; and t

Questions

1.5K

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Can you keep uverse tv if you switch internet providers

My internet speed is terrible. I’m getting the max available and it is not enough. Att internet is the same price as my cable provider and 1/8 th the speed. But I like my uverse tv. So can I change my internet provider and keep my uverse tv?

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1.6K

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I need to order a new VIP 2250. The one I have is burning up and shutting off.

Can someone call me about my VIP 2250. It runs my three tv's and it is about to burn up. It shuts off and gets really hot. I need someone to call me. I have had nothing but problems since I moved in. The set up was awful and now my phone will not take messages. I need updated equipment and new remot

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68

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How to connect ATT BGW320-500 to TP-Link AX3000 Deco 60 Mesh Network

I was recently set up with ATT fiber optic 1000 service and the BGW320-500 gateway. I was able to connect it to my TP-Link AX3000 mesh network (3 satellites/nodes) with no problems.  Speed checks around the house are good (in the 500-700 mbps range).  The tech who set up the ATT service a

Questions

7.5K

13

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New Construction home/fiber net

I live in SC. I currently have fiber net at my rental. I want to transfer it when I move to my new (construction) home in a few weeks. When I check my address, it is not in the system. When I check my neighbors' address, it isn't in the system either, but I have been assured by other neighbors on th

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285

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

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1.1K

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I have a installation today

I’m just trying to see if my appointment for installation is still open for today

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57

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Internet Install Issues

Ordered internet a few days ago and got my package yesterday. Attempted to install only to find out I need wall jacks. Don’t have any. No mention of this when ordering. Called customer service which is automated only to be told my internet was working fine which it’s clearly not! Was told I couldn’t

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173

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I want Fiber optic cables

I am beyond disappointed with the lack of knowledge from customer service. I have been trying to reach someone since January to inquire as to why my subdivision does not offer fiber optic cables, but the apartment complex LITERALLY NEXT DOOR does. Even the subdivision directly across the street offe

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112

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When will AT&T Provide Some Better Internet Speeds.

Hello Everyone, I jumped to Spectrum about a year ago. Because an Internet Speed of 18Mbps these days is just pointless. Not to mention a ridiculous $268 or $286 bill per month. Just didn't make sense. I was thinking of coming back, but with 18Mbps speeds still, just staying away. So my question is

Questions

1.1K

4

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New router, no TV

I installed a new router to replace my 8+ year old Cisco. NETGEAR said it was compatible with U-verse but now none of my TV receivers work. WiFi and landline phone are working great, but none of the TVs are. Any idea how to fix this?

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48

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