Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (569)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Call allegedly from AT&T saying I could go from 300mb/s to 500mb/s and my bill would go down by $10/mo

I received multiple calls from 877-910-0501 and finally answered. The person said they were with AT&T. They asked if it was me and if I still resided at my address then said they were calling to offer the an upgrade from 300 to 500 and save us $10 on our bill. I asked if there was any catch or c

Questions

29.6K

11

Accepted Solution

Official Solution

Closed

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

276

6

0

Accepted Solution

Official Solution

No 5G service on unlocked T-Mobile 5G phone?

I'll try and make this as simple as possible. I just purchased an unlocked LG V60 ThinQ 5G online. It was previously a branded T-Mobile phone (T-Mobile startup screen, phone still had several unremovable T-Mobile apps) to use on my AT&T service. Went to the store, got it activated - no pr

Questions

2.1K

8

0

Accepted Solution

Official Solution

[TEST] 5Ge speed on my Samsung

I see the 5Ge symbol on my Samsung but what does it really mean? How can I test if my service is running faster than 4G LTE?

Questions

78

1

0

Accepted Solution

Official Solution

Extremely poor signal and mobile data speeds.

I have a Samsung s22 Ultra and prior to this phone I had a Note 20 5g. About a year ago my mobile data speed dropped significantly on the Note and it is still really slow on the new s22 Ultra. I contacted support and was told there were cell tower issues and I would receive updates regarding it. Tho

Questions

147

4

0

Accepted Solution

Official Solution

iPhone 12 Extremely Slow 5Ge

I have an iPhone 12. In some places, it picks up 5G or 5Ge.  When it does, it is ALWAYS extraordinarily SLOW.  Many apps "fail" and say "not connected to the internet"; others eventually get data  I reset all the network settings and selected "LTE" in cellular data settings (no effec

Questions

3K

16

0

Accepted Solution

Official Solution

new u-verse customer but with many tech questions

i currently have timewarner cable and it's fine at 20Mbps down and 1Mbps up. i want a faster upload speed because i do a lot of backups on amazon S3 and upload photos/videos to share with family worldwide. i recently signed up to u-verse based on the information given to me by the sales rep. i just

Questions

7.3K

16

0

0

Official Solution

What are AT&T stats/limits/up & download speeds?

I have contacted U-Verse support by phone twice now. Once when the installation was going on; person installing internet\phone\tv contacted an agent and gave me the phone. And once recently when I called them myself. Both times I have been trying to get support to give the available stats\limits\spe

Questions

4.3K

8

0

0

Accepted Solution

Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

Questions

74

1

0

Accepted Solution

Will a Pace 5268AC Gateway & ALCATEL-LUCENT G-240G-A ONT support Gigabit Fiber?

I currently have U-Verse with 25M internet and Fiber to the Prem.   I am interested in upgrading to 300M or even 1G internet but I want to be certain my current hardware will support it.   As I mentioned in the title, I have a Pace 5268AC gateway and a Alcatel-Lucent G-240G-A ONT.&nbs

Questions

307

3

0

Accepted Solution

new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

Questions

911

6

0

Accepted Solution

Poor ping when gaming with AT&T air

Hello, I recently moved into a new apartment complex. They exclusively go through AT&T. The only internet offered was the 25mbps line or air. I was guaranteed a better experience gaming wise with air by the agent, so I went with it. This has easily been the worst experience I’ve had playing onli

Questions

2.8K

3

0

Accepted Solution

fixed wireless wants new gateway

Hello! I have fixed wireless using a Pace 5268AC gateway. I only have the internet. I don't have nor want TV anything and I don't use or have access to cable. So is there another gateway available to me?

Questions

130

6

0

Accepted Solution

Upload is never more than 95 Mbps with IP Passthrough

I started service around two weeks ago. My apartment was already wired from a previous tenant, so they just dropped off a BGW320. After getting it setup and verifying it had an internet connection, I began following the steps from both ATT's own documentation as well as a video on YouTube from SPX L

Questions

49

2

0

Accepted Solution

Unreliable link in route

I have a connection that I need for work where one link (indicated below) is pretty unreliable. It is usually fine in the morning, but in the afternoon and evening it can add 60ms and 5-10% packet loss.  I have no idea how to reach any kind of NOC support or someone who won't just tell me to r

Questions

74

15

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

89

1

0

Accepted Solution

16GB / $300 Per Year Issue - Slow-down upon renewal?

Been on the 16GB / $300 plan for a year. Performance has been great and no issues.  My renewal was yesterday (Nov 13), so I preloaded the account with sufficient funds for the renewal a couple weeks ago.  Everything looks like it worked... balance was paid and my new renewal date is Nov

Questions

247

7

0

Accepted Solution

Difference Between Network to Router & Router to PC

This is the result of my speed test after upgrading from copper to fiber optic 1000. As you can see, the internet speed to my router/gateway is as advertised, over 1000 mbps.  But the speed from the router to my computer, an Acer Aspire PC, is only about 300.  The technician who did the i

Questions

97

8

0

Accepted Solution

Internet speed is slow in the rooms front of home g

Router is installed in hall and Internet is good in master bedroom and adjacent rooms howevere there are couple of rooms front on side and speed us very slow ,we tried wifi extender / booster still not helpful  Can we move the router to dining without additional charges by ATT so entire

Questions

29

1

0

Accepted Solution

AT&Ts terrible crews and service

Wow, came home to a blocked driveway, a dug up yard, ran over my plants, used my hose and left a mess. No notice, no license number, nothing. Why would you act like that? Will never leave Spectrum!!!

Questions

64

5

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.