A few weeks ago, I paid my wireless bill online. Immediately after I paid it, I get a text message that says "Latest bill processed, thank you for your support" and it was followed by a link. Thinking it was from AT&T, I click the link, fill out the survey, and pay the shipping for a free watch.

I am an AT&T internet customer, and I pulled up the website and started a chat to ask about a charge on my account. They answered my questions very thoroughly, and then offered to save me money by signing me up for a 'Free' trial of Direct-TV, for which I would pay $30 a month for three months, and

Nowadays, we have to be careful how we share how information. Everyday scammers are attempting to get that information. They can call, they can send letters, and they can even send emails. Did you get an email and not sure of the legitimacy of it? Does it sound too good to be true? Learn what to loo

I was subject to a phishing attack and let a scammer into my computer. I don't know if my router has malware but I want to reset as a precaution.

Hello,Recently I recieved text (June 2nd, 3:38 AM) saying that I have changed my pin number. But I have not done this. I tried to call the Service Center but it took me so much time to connect. Hence I post at here.I am worried someone hacked into my account. Could you help with this issue?Sincerely

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

I received a call last night from "Ellen" with The Story House saying I had won a year of free wireless service as an entrant in one of your recent sweepstakes. She followed up with an email with several documents that I need to sign and return within 3 business days.  I recall registering for

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

Recently upgraded to iPhone XS and past week getting at least 100 calls a day from overseas International callers w spam messages or asking for account information or other information such as banking. I use AT&T Call Protect as per AT&T Tech Help but still calls coming in every hour. Upgraded appar

My phone is broken. I need to retain physical posession of the phone as it has irreplacable data on it. I visited what I thought was an AT&T store, where they filed my insurance claim, and scheduled a mobile repair person to fix it the next morning. When the repair person showed up, they f

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Got an email today about a charge that was pending had expired on my bank account from AT&T K006 9968 ESTOR for about $44. I recently preordered the Apple Watch series 5 Nike so I thought maybe something went wrong with the order but I talked to a rep and they said the order has been paid and is sti

Hi I work for a legitimate company and we receive complaints from AT&T customers that our calls are sometimes showing up as scam or robo calls. Is there a way to clear this and prove that we are a legitimate company?

This has been happening to me in the last 2 years. People are calling me asking why I called them.  Of course I didn't, but they are understandably sad.  Also I am getting calls from people leaving no vm and when I call them back or text them, they tell me the same thing.   Does anyo

I continually get spam texts. while I block/delete the numbers, they continue to send using another number. It's endless. I tried AT&T Support but they only offered Call Protect.  So I thought the Forum might have more/better suggestions.

AT&T MAIL <[email scrubbed]> Sun, Nov 21 at 2:07 PM Mail UPDATE Dear User, This is to inform you that your email account has reached an Upgrade stage, Due to the fact that you are using our old version.   If you choose not to update your account on or before

I got a phone call (didn't answer) from +1 (619) 731-7137 and the location shown was Fruitdale, CO, Canada. Got another one from 9 +1 (888) 237-XXXX (don't have the last 4 digits), location shown as Blair, AK, Montserrat.  These were just 2 of several I got with similar locations. the first (6

Hello, I recently received a modem to self install my new AT&T fiber internet in my apartment through self install. I had some issues, talked to customer service, and they set me up with a tech visit. The tech arrived and introduced someone else who they said would be helping him with the inte