If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Can an ATT technician move my recordings from my old DVR to my new one?

When I want to record a series and select record the "Time" option is Is there a way to change the default to a "any day, anytime"?

I used to be able to go online to myatt and accessess all of my dvr recordings.  was a simple format...is that no longer avail?

I start playing a recorded show on TV but after a couple minutes it stops, the screen goes black, then one or two stationary gear wheels come on. Then nothing happens. Restarting the DVR sometimes works and sometimes doesn't. Also, when trying to fast forward some recorded shows, that doesn't work

When set to record from the 'Guide',  the recording starts a minute or two late, and finishes a minute or to late.  Is there a way to have it more accurately start and stop, or make it start a couple minutes early?

I have UVerse TV and I used to be able to check what is recorded and set up recordings on my PC.  I cannot find where to do that anymore.  All I can see is how to download the UVerse TV app, but it is no longer available for Windows.   Thanks, Janet

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Live TV on U-verse is working fine.  Getting a lot of pixelation during playback of recordings.  I have rebooted the DVR but the problem persists.  Suggestions?  I am on a CAT6 network, so COAX is not a variable.

We recently had intermittent "Television signal lost" errors, which a technician corrected by replacing the Gateway.  While it was down, we thought it was a good chance to play some prerecorded programs.  However, they would not play.  Why would "Television signal lost" prevent us from accessing pro

My roommate and I have programmed the DVR to record a series. However, it won't record. What are the trouble shooting techniques to fix this issue?

For years I had a MOT. VIP 1225 and it worked slow but well until it started blacking out recently. It was replaced by a quicker and higher capacity VIP 2250. Here's the desciption of the "problem" if it is a problem at all: Something I liked about the 1225 (not to mention every other DVR I ever wor

While my house was undergoing construction, I had to pack and move my stuff into several storage locations. I have since moved back into my house and am almost done unpacking everything. I am fairly certain I packed the DVR, but I am down to my last couple of boxes and still have not located the DVR

UVerse used to have a nice interface for online TV listings. I believe it was designed by Yahoo.  However, a few months ago, UVerse adopted a new format. For a while, you could still get the old one if you knew the link, but it finally disappeared a month or so ago.  With it went some of the nicer f

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

I have a simple question.  I've tried for sometime to get my DVR Camera system veiwable over the Internet.  When I just had lonely DSL (Pre Uverse), I was able to put the local IP in the DMZ and I was able to view them.   Now since upgrading to Uverse, I've noticed that no matter how I tried to plac

I'm trying to get my mom's internet setup using our own router (unifi dream machine). She currently has a BGW210-700 providing wifi for her devices, and connected to that VAP2500, which is apparently providing different wifi for her set top box upstairs.   Is the VAP2500 simply an access point, and

i need a hotspot so i can turn my wifi in for stuff

We've had Uverse ever since it was available in our area (many many years). I was always told we could record shows from our computer instead of using remote with TV.  I'm wondering if we can watch those recorded shows on our computer instead of our TV?  Signing in to our account somehow?

will not connect to u-verse service