
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
AT&T, Helping Make Your Online Experience Easier If you have multiple accounts, there’s a good chance you have an ID for each product you have. Each ID has its own access to a specific account you use. This can be a pain when managing multiple accounts, but it does not have to be. We have sol
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I have HBO with Direct TV, and when I go to download the app through DirectTV, since I am already paying specifically for HBO, it seems DirectTV does not have an HBO app - not HBO MAX, HBO NOW, or even HBO GO. I log onto Direct TV to try and figure out why this is, and I am brought to AT&T for some
Questions
•
Watching Max
Accepted Solution
Official Solution
To Whom It May Concern: Hellooo. How are you fabulous techs over there in AT&T Cyber cubicles? Thank you in advance for answering my letter/question(s) in a timely manner. (The sooner you do, the sooner I have service again!!!! So, as I have had out of thi
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
i want to know how report about identity theft about at&t account?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Ebb program plan switch I enrolled in the 40 dollar a month plan and meant to do the 65 can I switch them now and not lose my ebb benefit
Questions
•
Plans & Features
Accepted Solution
Official Solution
Closed
I did not know this and now will be canceling my account at once. Just wanted to spread the word that Att owns the (Edited per community guidelines) machine of fake news. thank you
Questions
•
Community lounge
Accepted Solution
Official Solution
I pressed the “Add” HBO Max button, but it does not seem to register. When I try to sign in on the HBO Max app with DirecTV, it does not work.
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
How do I change my internet provider
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
The modem/router is not 100% anymore and as a result I'm losing internet connectivity. Comes and goes. My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix. More like a monthly rental fee on the replacement. I don't want to have to
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Service Down? Fix it Now With Our Online Tools Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working
Questions
•
Network Coverage
Accepted Solution
Official Solution
We need to terminate both Internet and directv service. How do we do that?
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Someone down the road has access my secured WiFi how do I kick them off and how did they gain access
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I moved and I cannot get ahold anybody to reconnect my internet service and direct tv
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I got billed for HBO/MAX channels but I never asked for those stations. I guess there was a promo, we had it for a week, then didn't have it for a couple of days and then we had them again. Now I am getting billed for it when I never approved it! I called and he said I would have to pay for it b
Questions
•
Max Account & Billing
Accepted Solution
Official Solution
The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com. Learn how to import your calendar entries into your att.net email, just follow the instruct
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I bought a refurbished unlocked Pixel 6. It was not locked when I bought it. I used a Cricket sim card and I know they're owned by AT&T. Now I am living in Australia for the year and when I put in my Australian sim card, it says locked to AT&T. I sent a request for an unlock, and I was denie
Questions
•
Android
Accepted Solution
Official Solution
Is anyone else being charged for DirecTV cellular data usage? This is the second time they’ve done this. Last month they charged me $30 for data overage - when I called to complain, they told me DirecTV is still data-free but changed my plan to increase my data. I’m filing a complaint w
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
DIRECTV Stream. I logged in yesterday. Now it won't accept my password (stored in LastPass) and I cannot reset it. Note - I selected a category of TV but no topics came up in the drop down, and because Topic is a required field, I changed the Category to Email so I could select a top
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
Closed
Learn how to resolve most issues fast and easy You'll find some fast fixes for our top 3 issues for our products. Below that, more information on how to resolve, improve, and understand how your services work. Key New Items 3G Sunset is here: Learn why your device isn't making calls. AT&T Fi
Questions
•
Account Features