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ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

Questions

49

9

0

Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Questions

31

1

0

Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

593

2

0

Disconnect ATT DSL and retain access to Yahoo/ATT Mail?

Hi there, I will be canceling my ATT bonded pair DSL (45/6) as I need greater upstream speeds. (I have Digital Life with 7 cameras, and Brinks requires 20Mb upstream for service) My question: I’ve been with ATT DSL for almost 20 years, and have an ATT.net email address with Yahoo, with many fo

Questions

93

2

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

1

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

28

1

0

Closed

AT&T LOCKER???

I have att locker. I have had it for.... god years. I cant seem to access it at all. its not on my att acount open now. and im paying 2.99 a month for something i cant use or am using and dont know it. I merged my old account that had me reset a password for att locker. changed it and it brought dir

Questions

354

1

0

No DSL ...and I believe that no service for a month is ridiculous.

They should provide a wifi gateway for consumers to access during these known extended service periods.

Questions

23

1

0

Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

75

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

38

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

787

3

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Had a technician take our modem then replaced it

so for some reason, our modem said that or something was expiring next month and then it stopped working. I called 1-800#  and a the technician came out and he replaced the non working modem with the same old model black modem we already had. No big deal~ as long as it’s working no big deal-,

Questions

89

1

0

Streaming ESPN+ on iphone or ipad

We paid for an ESPN+ Subscription so we could stream SEC ballgames and watch on demand archived past games on our iphones or ipad. We have U-verse cable TV 300 with SEC Network and ESPN.   In the past we bought ESPN+ and could watch SEC games on our phone or ipad.  We are not able to

Questions

1.5K

22

0

Lost payment

You are the worst n I hate I choose your company my 1st month n now I have a brand new zfold I can't use you lost my payment and shut my phone off been giving me the run around for over a week when I faxed n emailed everything u want 5 more business days while I'm without a phone?!? Or u want anothe

Questions

30

1

0

How to find out when our neighborhood will get fiber?

My husband & I are very long term customers of at&t everything. We currently have slow internet, uverse and cell phone. We cannot up speeds because of distance from terminal or something. We have been told for 4 yrs + fiber will be here soon. In our city you have 2 choices. We have AT&T

Questions

185

1

0

Poor service in Houston and the greater Houston area.

   I find it really sad that in the fourth-largest US city we have the service we do. I live in Katy, TX just 15 miles West of Houston and I work in West Houston the Westchase park area. I cannot even get calls to go through half the time at either location and data is even worse. I just s

Questions

217

4

Still no quality U-verse Service after 14 years

I am looking for an update on when high speed internet connectivity will be provided to my area (30038).  I am in a suburb of Atlanta (20 mins from midtown) and we have been living in our neighborhood for nearly 14 years.  I find it unbelievable that the fastest available service in my neighborhood

Questions

696

1

0

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advance setting on modem

How do I open the modem/router advance setting?

Questions

73

1

is JOY *** a real person? - WORST CUSTOMER SERVICE EVER!!!

If Joy  is indeed from the Office of the President of AT&T, she truly doesn't care that she has deeply offended a customer.  I am thinking she is either the worst customer service employee in the universe, she won't fix my problem without talking to me or she wants to deny that I have sent my phone

Questions

511

2

0

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Incomplete Installation and Service is Down

An AT&T technician came out because our internet went out after a storm. He reconnected our AT&T fiber internet but ran the new line from our house to the wrong terminal. He ran it to two terminals from our house instead of the closest one. Now our home is connected to the terminal intended

Questions

72

2

0

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