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Text Message Problem

Hello, I can't receive text messages in China. How can I fix this?

Questions

 • Data & Messaging Features, Internet Tethering

68

1

0

Accepted Solution

Official Solution

How can I confirm that WiFi calling is working?

Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!

Questions

 • Network Coverage

114

1

0

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I need Call Records

How can I get a copy of my recent call records?

Questions

 • Wireless Account

632

1

0

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What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

Questions

 • More AT&T PREPAID Discussions

47

1

0

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Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

Questions

 • Phone & Device Upgrades

98

4

0

Accepted Solution

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Closed

Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business. I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager

Questions

 • AT&T Phone Account

346

5

0

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How to give feedback about a poorly handled account closure

I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea

Questions

 • Account & Usage

391

10

0

0

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Changing payment due date

Is there a way to change the due date on my pre pay?

Questions

 • More AT&T PREPAID Discussions

96

3

0

Accepted Solution

Official Solution

I'm not getting my voice mail until 2 or 3 days later

I am not getting my voice mail on the call date. The dial tone that alerts me to a voice mail (jerky dial tone) is not alerting me. I am getting my voice mails 2 or 3 days later.

Questions

 • AT&T Phone Features

87

1

0

Accepted Solution

Official Solution

High Mobile Data Usage

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

Questions

 • Wireless Billing

29

1

0

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Account access overseas

I had to leave the country abruptly due to the covid pandemic, and now have been trying to access my wireless account through the AT&T website and app, but without success. I don't have network coverage, and everytime I try to login on MyAT&T, an automated message pops up saying that AT&T will try t

Questions

 • Network Coverage

35

1

0

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Closing a small business cell phone account

Our corporation is closing and I need to cancel / close the business account. I have already transferred our cell phones to a personal account with AT&T.  How can I do this?  Phone support has been useless to this point but there doesn't seem to be any other way to get support.

Questions

 • Wireless Account

67

3

0

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Buying a refurb outside the phone insurance

If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?

Questions

 • Phone & Device Upgrades

41

1

0

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Calling blocking health care numbers

My phone is blocking health care number. How can I determine what call blocking I have setup

Questions

 • Apple

22

1

0

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Disabled iphone with wrong password

Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?

Questions

 • Apple

202

2

0

Accepted Solution

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Access to codes

I can't get codes sent to my phone.

Questions

 • Apple

37

1

0

Accepted Solution

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Responsibility for cable reconnection charge?

The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company.  Still my internet cable was cut.  The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut.  Called AT&T customer servic

Questions

 • AT&T Internet Equipment

46

1

0

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No instruction for sending back iPhone 12 Pro Max Trade-In

I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.

Questions

 • Wireless Account

180

3

0

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I’m looking to unlock my galaxy S9 phone

Hello! I’m looking to unlock my galaxy S9. I am attempting to get of my moms plan as I am now financially stable enough to pay my own phone bill.I forgot about the network lock and already got a SIM card and can’t use it. She say the phone is paid off and it shouldn’t be an issue.

Questions

 • Samsung

120

1

Accepted Solution

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AT&T DATACONNECT 40GB of data, 5G, hotspot

I recently purchased a new iPad Air 4th Gen including the cellular option. I noticed on my bill that I'm now getting charged automatically $75 per month for the AT&T DATACONNECT 40GB, 5G, Hotspot.  My old iPad was cellular and so is my wife's and we didn't have any charges for this, so why

Questions

 • Wireless Billing

99

3

0

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