My BGW320-505 gateway is in passthrough mode connected to a managed firewall/router for my LAN. I've enabled Guest Wi-Fi on the gateway for access to the Internet but not to my LAN. The AT&T Smart Home Manager cellphone app shows that Guest Wi-Fi is enabled (button on right and shows green) on t

Hi, We live in Oakley, CA, and on 4/27 we had a power outage at 9-10 PM. Although our router is on UPS and energy independent, the internet connection was gone. Actually, every time when we have a power outage, our internet connection is gone. Is that possible to have an internet connection regar

I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

I am looking into purchasing the AT&T Wireless Internet Device (NetComm IFWA-40) to use while at a lake house over the summer. AT&T has the best (4G LTE) phone coverage in the area (zip code 56273), and phones on AT&T plans are able to play HD YouTube videos and such with relative ease while there,

I had my internet service shut off, but paid my bill and am all caught up. My account even has credit on it. But my modem is still not connecting to the internet even though the green lights are all showing appropriately, I've done a hard reset, unplugged and replugged, restarted the other device, n

The app I need to use to connect my husband's landroid to his phone needs 2.4 ghz but we are connected at 5 ghz. I have read comments to rename the 5ghz to something else but when trying that I receive an error message that both have to be named the same.  2.4 ghz is only needed for the initia

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

IT KEEPS HAPPENING!

I recently installed an extender to ensure the signal strength was strong enough throughout the house. I have noticed however, that the laptop in my office, even though it is close to the extender than the router is connecting to the router and sometimes will get a spotty connection on 5G. Is th

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

For some reason the wireless phone signal is terrible in my house/neighborhood. Even if I show good signal at the top of my phone, I still experience issues. Phone calls constantly drop and or cut out. My signal is worse at home than it is anywhere. The entire neighborhood has the same issue. Is the

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

I've had the white M-cell 3g for about 2 1/2 years without a problem, until I upgraded to the iphone 6. I have been obsessively scouring the internet like it's my job for the solution to no avail. So far I've tried: 1. Disconnecting wifi / mcell, turning off phone2. Resetting mcell3. toggling airpla

I'm moving into an area where, according to both the availability tool on the website and the customer service line, Internet 18 is the only service that is available. As a result, I have a few of questions that the customer service rep I talked and the rep at the retail store was unable to answer:

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str